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Ctra Fed Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$228
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US$218
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/10/04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Maya Colonial
Updated 21/10/04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travellers' Choice

Finding an ideal family-friendly all-inclusive resort in Puerto Aventuras does not have to be difficult. Welcome to Barcelo Maya Colonial, a nice option for travellers like you.

Adoratorio, ruinas Chac-hal-al (1.4 mi), located nearby, makes Barcelo Maya Colonial a great place to stay for those interested in visiting this popular Puerto Aventuras landmark.

The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as paid internet access is available, allowing you to rest and refresh with ease.

Barcelo Maya Colonial features a concierge and room service. In addition, as a valued Barcelo Maya Colonial guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

Puerto Aventuras has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Latitude 20, The Divot, and Pelican Point Restaurant & Bar, which are serving up some great dishes.

Should time allow, Puerto Aventuras Marina is a popular marina that is relatively easy to get to.

Barcelo Maya Colonial looks forward to welcoming you on your visit to Puerto Aventuras.

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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Business
Languages Spoken
Spanish
Hotel links
Special Offer:EXTRA 5% OFF
9708Reviews1130Q+A100Room tips
Traveller rating
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Popular mentions
sunfunx5 wrote a review 28 Nov
Toronto12 contributions4 helpful votes
A million positives about Barcelo (Colonial). Huge number of optional activities for any age (some cost; para-glide 130 USD for 2, surfingsmall waterpark 20USD/day but many don't; tennis, paddle bal, snorkel equipment, scuba lesson, nightly shows. Superbly well maintained grounds. Massive property to explore. Never a prpblem getting lounge chairs (group of 10) but this is during covid and less than full capacity. Staff were exceptional when it came to covid protocols, and politeness. Almost all tourists used masks when required (mandatory when in buffet) but mask free outside. The lobby desk check-in and out system is very slow at times and antiquated. Sometimes, different staff would give different answers to the same questions. The buffet food is fine in quality and variety. The restruants were OK (Kyoto was fabulous); most where gourmet looking but average at best food. Book ALL the restaurants immediately!!! They fill quicky! At times, there is a bit of a septic smell in ONE spot. Beach and sand is not the best in the world or on Mayan but lovely. Lots of palm tress and shade areas everywhere. Group of 10 ranging from 10 to 73 had a great time. And our duahgter is in the travel and tourism business. We'd all return!
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Date of stay: November 2021
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Response from Barceló Colonial, Propietario at Barceló Maya Colonial
Responded 2 days ago
Dear guest Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro hotel Barceló Maya Colonial. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. best regards
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Khiirah wrote a review Sep 2021
Nashville, Tennessee52 contributions46 helpful votes
Hotel's Favourite
This is one of the best experiences in Riviera Maya. There is a lot to do without ever leaving the resort and the staff takes care of all of your tours and information. The people at the booths in the market are a bit pushy since they aren't getting any business, be prepared to stand your ground - but the resort gift shop has everything you need at a fair price. I also like the guys selling jewelry on the beach. I will be back!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2021
Value
Rooms
Location
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Sleep Quality
2 Helpful votes
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Response from Barceló Colonial, Propietario at Barceló Maya Colonial
Responded 06 Sep 2021
Dear guest Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. regards
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Sanqui-COL wrote a review 25 Nov
Bradenton, Florida18 contributions15 helpful votes
Great experience at the Tokyo Restaurant . Thanks to Jose Duarte and Carla fir this great family might. The food was well prepared and Jose was great. I suggest families from all over the world to try this restaurant when visiting Barcelo Riviera Maya.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Barceló Colonial, Propietario at Barceló Maya Colonial
Responded 3 days ago
Dear guest First and foremost we would like to thank you for the praising review you shared following your recent visit to our Maya Colonial hotel and are delighted to read that we were able to match your expectations. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. best regards
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Liana M wrote a review 24 Nov
9 contributions5 helpful votes
Every year me and my son go to Mexico for a long time, at this time it was 8 weeks in 5 different hotels, this one was last week and worst!!!Rude staff, terrible service, nobody cares about you!! I do not know whats going on here, we have been to amazing places, i do not know what is depends on , probably from the administration. Room was very old and damp , i should to change sheets every day myself on two beds, because it was faster than i ask someone to do it. when i ask to bring me sheets it could take 1,5 hours, one time i was waiting till 12.30 midnight and still did not get what i need, staff very poor in english, even at the reception...whatever you ask, you have to wait long time or they just forget about you in generally!!...i asked dehumidifier, they did not have it, all hotel where i was had this, supervisor promised to change room , but offered 2 rooms even worse than i had, and finally forgot about me, i was not surprised, this is normal for this hotel......last two years i was in Barcelo Maya Palace it was very good, and this is the same chain of hotels, i do not understand whats going on at Barcelo Maya Colonial, why its so bad????
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Date of stay: November 2021
Rooms
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Response from Barceló Colonial, Propietario at Barceló Maya Colonial
Responded 3 days ago
Dear guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. best regards
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Annette G wrote a review 24 Nov
1 contribution
From check in to check out it was constant problems. When we arrived there were 2 staff checking in guests. We were next to be waited on. It took us approximately an hour just to check in. When we arrived to our room there was not a remote for the tv. My spouse when to ask about a remote and look for something to eat. (No map or guidance was given to us.) Maintenance came with a remote that didn't work for the tv. He said he would be back and never came. My spouse calls and says restaurants were closed. I found a room service menu. Room service is 24/7. I called (11 pm) and was put on hold. They never answered. The next morning I tested the safe. It locked but would not open again. So we went to breakfast at the buffet. Most of the food was cold. Next we headed over to Guest Services. The lady didn't speak English. Luckily my spouse is Mexican and was able to come talk to her and let her know what was going on. She took our information and then was trying to pressure my spouse to buy into their vacation club. Since the sit down restaurants required reservations I sat down with a worker that speaks English and proceeded to make reservations. We spent 4 nights so I was trying to make reservations for 2 nights. I was told there would be a $20 fee if I wanted more than one restaurant. I told her no and moved on. (finally a remote arrived) We went to the pool no drink menu. We don't drink very often at all. But while on vacation I thought I would have some fruity cocktails. Upon arriving back to our room after dinner we could not get in. It took us approx 20 minutes to get it. (There are no service phones located in the hotel.) Day 3 housekeeping came took all the used towels and didn't replace them. So we didn't have a hand towel to use after washing our hands. We were not provided wash clothes at all. Once again after dinner we couldn't get into our room. We asked another guest to call the front desk for us. Which she did. But no one showed up. My spouse had to go locate an employee. They came and let us in and then called maintenance to change battery in door. (I spoke with another guest who had the same problem.) And witnessed another guest on our floor having the same problem). Day 4 was fine. This is the night we had at the steak house. Our steaks were very thin but it was cooked properly. Check out was fairly quick. Most of the staff was rude. I was barely talked to by the staff. And there was a constant sewer smell. In the room and on the grounds. The restroom at the pool restaurant was the worst.
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Date of stay: November 2021
Rooms
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Room Tip: Find a different hotel
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Response from Barceló Colonial, Propietario at Barceló Maya Colonial
Responded 3 days ago
Dear guest Thank you for sharing a review of Barceló Maya Colonial. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the réception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. best regards
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PRICE RANGE
US$171 - US$424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya colonial hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras, barcelo colonial, barcelo maya colonial beach resort, barcelo maya caribe & beach resort, barcelo maya tropical & colonial beach
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
479
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Frequently Asked Questions about Barceló Maya Colonial
Which popular attractions are close to Barceló Maya Colonial?
Nearby attractions include Escapology Riviera Maya (3.2 km), Chikin Ha (2.2 km), and Cenote Cristalino (0.9 km).
What are some of the property amenities at Barceló Maya Colonial?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barceló Maya Colonial?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Colonial?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barceló Maya Colonial?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Maya Colonial?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and Chez Waffle.
Are there opportunities to exercise at Barceló Maya Colonial?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Barceló Maya Colonial?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Maya Colonial offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Barceló Maya Colonial have any great views?
Yes, guests often enjoy the harbour view available here.