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Heaven at the Hard Rock Hotel Riviera Maya

Traveller (6547)
360
Panoramas (15)
Traveller (6547)
360
Panoramas (15)
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Overview
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Rooms
04 Dec05 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7 193)
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3 574
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All reviews aventura spa palace hard rock our honeymoon moon palace spa treatments fish time share steak playa del carmen martini bar resort credit hydrotherapy area mayan coffee man made lagoon sushi public relations ocean view
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1 - 5 of 5 493 reviews
Reviewed yesterday

I was really nice to spend some time over there, the restaurants, the food, the services, the facilities, the amenities, the different locations, the personnel, I thinks every details was take into account.., even the beaches, the pools, the disco, everything.... 100 percent recomended i...More

Review collected in partnership with this hotel
Thank ciprianov481
Reviewed yesterday

The jewelry store in the HEAVEN lobby has not responded to me. I've made multiple email requests regarding a ring my husband purchased for me there. If it weren't for this issue I would be giving this all 5 stars!More

Review collected in partnership with this hotel
Thank LoriLKC
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hello LoriLKC, Thank you for writing this review, I am glad to learn that your overall experience was good, on the other hand, allow me to get you in contact with one of our agents to follow up with the purchase you made at one...More

Reviewed yesterday

It was nice, beautiful pools, plenty of food options through the day. Took advantage of room service several nights. My ONLY complaint: NO ACTIVITY FOR ADULT AFTER 9 OR 10. Which means most likely you'll be in bed by 10 or 11. We went with...More

Review collected in partnership with this hotel
Thank Paradise40014748972
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hola Paradise40014748972, Thank you for sharing the feedback, I am glad to learn that the overall experience was good, our entertainment team is working on a wider event options for our guests, the heaven club at the adults only side of the resort opens almost...More

Reviewed 2 days ago via mobile

We stayed here in March 2017 for our Honeymoon but just never added our review until now. We have visited many places around the world and I will go on record and say Heaven @Hard rock was the best holiday we have had to date....More

Thank GlennPaul
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

GlennPaul Thank you for giving all the users such detailed review I am sure it will help others, we understand the importance of the honeymoon, we all know is one of those once in a lifetime events that must be perfect, it is good to...More

Reviewed 2 days ago

Thank you all including Elizabeth and Fabiola for taking care of us at dinner. Wonderful food and service. Carlos at the gym, what an amazing spin class. Tarzan, Victhor, hector and Manuel are the best. Themis animation team made our vacation fun. The pool and...More

Review collected in partnership with RCI
Thank deeone234
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

deeone234, I am glad to learn that you went home satisfied with the service and the overall experience, our staff knows what time it is LOL, we all hope to see you back here soon, have an excellent week. Kindest regards Jan Hundrieser General Manager...More

View more reviews
About
Description
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony More (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$329 - US$737 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
On the Beach
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$329 - US$737 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (6 547)
Pool & Beach (1 227)
Room & Suite (986)
Dining (336)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
Nearby
Nearby HotelsSee all 18 nearby hotels
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Nearby RestaurantsSee all 73 nearby restaurants
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Latitude 20
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Ayami
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Pelican Point Restaurant & Bar
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Nearby AttractionsSee all 64 nearby attractions
Fatima Bay
37 reviews
1.53 km away
CEDAM Museum
45 reviews
1.21 km away
Akumal Bay Dive Center
118 reviews
1.07 km away
Alegria Spa by Catalonia
123 reviews
1.04 km away
Questions & Answers
Ask a question
Husker1026
28 October 2018|
Answer
Response from RockerOn S | Property representative |
Greetings, Thank you for choosing us, likewise Heaven side is adults exclusive according to mexican law, an adult is 18+ years old. Furthermore you are eligible to stay at Hacienda side and rest assured since we will make... More
0
Votes
Google Translation
NatashaVoj
28 October 2018|
AnswerShow all 4 answers
Response from caraD0822 | Reviewed this property |
(Stayed in August)It is the ocean, so there is seaweed. They have guys out there every morning cleaning it off the beaches and out of the lagoons. If it’s hot, you will smell it, but they do work really hard to get it... More
1
Vote
sunfluffy
23 October 2018|
AnswerShow all 4 answers
Response from Laurie K | Reviewed this property |
The foam parties and loud music are at the main adult pool, there are pools in the back quieter and you could go down to the end where the families are the pool down there is huge plus there is a pool in the middle of the... More
1
Vote
Room Tips
"Everything is excellent.. no comments i was really so nice!!!"
ciprianov481
yesterday
Read review
"Building #8 or #9 is great with easy access to the lobby and the pool area."
futureman44
1 week ago
Read review
"Rooms were always clean and made. Staff was very welcoming and helpful. Overall resort is worth it. "
Maps16534703945
1 week ago
Read review
"we wwere in Building 2 BUT all the buildings and rooms are GREAT!! no bad room locations"
Jacko195770
1 week ago
Read review
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