We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heaven At The Hard Rock Hotel Riviera Maya

Save
Share
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Winter is Warming Up: Book with 45% off
Expedia.com
Hotels.com
ZenHotels.com
US$517
View deal
Travelocity
Orbitz.com
WIOL.com
View all 15 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (7284)
360
Panoramas (15)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 21/02/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heaven At The Hard Rock Hotel Riviera Maya
Updated 21/02/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Puerto Aventuras
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
Spanish
Hotel links
Special Price:Winter is Warming Up: Book with 45% off
8274Reviews406Q+A100Room tips
Traveller rating
  • 6 070
  • 1 310
  • 414
  • 270
  • 210
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Hannah B wrote a review 01 Dec
1 contribution1 helpful vote
Giggie’s cycling class is great and a lot of fun! Martin y Luci were great and everyone provided a great music and entertainment. My favorite restaurant so far is Frida. The food is phenomenal and the service is great.
Read more
Date of stay: December 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
Share
Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded yesterday
Dear Hannah B, Thank you for your review! We can see that you lived the Rock Star experience to the fullest. I will make sure that our band members know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Read more
Jerry C wrote a review Nov 2021
Riverton, Wyoming1 contribution
Had the “romantic dinner on the beach”. Indeed it was! The lagoon setting with private table, excellent service from Antonio and great food was even better than anticipated. Kudos to the Hard Rock and especially Antonio for the wonderful evening.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Share
Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hello 243jerryc, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests the best experiences they can have. We are going to make sure to let know to our band members your kind comments. Best regards. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Read more
Elba T wrote a review Nov 2021
1 contribution
Sandy Zoe BEST waitress She is amazing and very friendly Love her customer services Sandy is very nice person. All food and drinks deliciously our room was made daily basis and all the staff in the hotel was super friendly
Read more
Date of stay: November 2021Trip type: Travelled with family
Helpful
Share
Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Be sure that all our band members will know about your comments. This kind of feedback encourages us to do our best to give you an unforgettable stay. We truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories.
Read more
Teuta cosaj wrote a review Nov 2021
1 contribution
Absolutely loved my stay at the Hard Rock Riviera Maya. Giggle, ivy and Lucy were Absolutely amazing entertainers at the pool. Really livened the party, while also keeping it relaxed. The hospitality was great. Definitely recommend for people of all ages. Great time. Will be back !
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Share
Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 2 days ago
Thank you very much for your kind comments. We are really glad that our band members help to create amazing moments to keep a good vibe. Rockers like you know well how to live the stunning experience as we always try to give the best experience you can have. We really hope to have you with us soon. Kind regards
Read more
Elizabeth L wrote a review Nov 2021
1 contribution
We had a Romantic Birthday Dinner Oceanside and Antonio was our server. He was great! He was very detailed and accommodating to us. Antonio was a great server! If you ask for Antonio at the Toro restaurant you will be very well attended.
Read more
Date of stay: November 2021Trip type: Travelled with family
Helpful
Share
Response from Jan Hundrieser, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 3 days ago
Dear eil0377, I am glad to know you enjoyed at the fullest this special occasion and that Antonio made this moment an unforgettable experience. We will let him know about your kind comments. It has been a pleasure to have you with us and we all hope to see you soon. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Read more
Previous
123456
PRICE RANGE
US$332 - US$770 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palace, aventura hotel puerto aventuras, mayan riviera palace, adventure spa palace, hotel mayan palace, adventura spa palace, aventura palace spa, aventura spa palace riviera maya, aventura spa palace resort, aventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
394
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Heaven At The Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven At The Hard Rock Hotel Riviera Maya?
Nearby attractions include Ecopark Kantun Chi (6.5 km), Escapology Riviera Maya (0.4 km), and Chikin Ha (5.1 km).
What are some of the property amenities at Heaven At The Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven At The Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven At The Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven At The Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include The Traveler's Table, Jessie Gelato, and Chez Waffle.
Are there opportunities to exercise at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven At The Hard Rock Hotel Riviera Maya have an airport shuttle?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Heaven At The Hard Rock Hotel Riviera Maya have airport transportation?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven At The Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.