Great service, wonderful location, fantastic facilities and attention to details!! The environment made me feel happy, the riviera maya location is WOW, plus the effort they made to create a unique environment with music, aromatherapy, decoration... every single detail :)
You can never go wrong with The Hard Rock! We had a travel agency take care of our trip for our Honeymoon since we were just so busy with planning and everything. We got to the original hotel that we were booked with, and really wanted to cry. So my husband and I decided we’d…
I took my partner here for her 30th birthday and as a black gay couple the staff was extremely welcoming. We never experienced any discrimination.The service from check-in to check- out was exceptional. I would certainly recommend this resort to my friends and family.
This is our second trip to this property and we enjoyed it even more than the first time. The hotel has a natural waves break rock formation that allows you to fully enjoy the beach without waves slapping you around. WE stayed at the Heaven all-inclusive adults area but we also…
We stayed on the Heaven side and thoroughly enjoyed ourselves. The vibe was great. The staff and food were fantastic as well. Our favorite place was the pool and staff there made us feel like we were at home and ecen brought a cake out for my wife's birthday.
"The hotel has several rooms designated Allergy Room."
"Smaller room #s = closer to the ocean. (ie: 2204 = bldg 2, 2nd floor and room 4 )"
"Rooms closest to the main hotel can be noisier as evening guests pass by after hours."
"We had a 3rd floor room with sky terrace in Building 2 and the view of the water was incredible."
"for quiet, bldg 1 and 2. altho close to the pool has so much activities and bar/bbq"