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Hard Rock Hotel Riviera Maya

Traveller (9206)
360
Panoramas (14)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Property amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Parking
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Green
Lagoon View
HOTEL CLASS
12 580Reviews
9 618Photos
1 322Q+A
100Room tips
Traveller rating
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  • 336
  • 358
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Popular mentions
Great service, wonderful location, fantastic facilities and attention to details!! The environment made me feel happy, the riviera maya location is WOW, plus the effort they made to create a unique environment with music, aromatherapy, decoration... every single detail :)
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Review collected in partnership with Hard Rock Hotels & Casinos
You can never go wrong with The Hard Rock! We had a travel agency take care of our trip for our Honeymoon since we were just so busy with planning and everything. We got to the original hotel that we were booked with, and really wanted to cry. So my husband and I decided we’d
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I took my partner here for her 30th birthday and as a black gay couple the staff was extremely welcoming. We never experienced any discrimination.The service from check-in to check- out was exceptional. I would certainly recommend this resort to my friends and family.
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Review collected in partnership with Hard Rock Hotels & Casinos
This is our second trip to this property and we enjoyed it even more than the first time. The hotel has a natural waves break rock formation that allows you to fully enjoy the beach without waves slapping you around. WE stayed at the Heaven all-inclusive adults area but we also
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We stayed on the Heaven side and thoroughly enjoyed ourselves. The vibe was great. The staff and food were fantastic as well. Our favorite place was the pool and staff there made us feel like we were at home and ecen brought a cake out for my wife's birthday.
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Review collected in partnership with Hard Rock Hotels & Casinos
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Riviera Maya
The Rock Suite Platinum Roof Top Lounge King Hacienda at the Hard Rock Hotel Riviera Maya
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Riviera Maya
The Rock Suite Platinum Roof Top Lounge King Hacienda at the Hard Rock Hotel Riviera Maya
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Riviera Maya
The Rock Suite Platinum Roof Top Lounge King Hacienda at the Hard Rock Hotel Riviera Maya
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Riviera Maya
The Rock Suite Platinum Roof Top Lounge King Hacienda at the Hard Rock Hotel Riviera Maya
Professional photo exclusively commissioned by TripAdvisorHard Rock Hotel Riviera Maya
The Rock Suite Platinum Roof Top Lounge King Hacienda at the Hard Rock Hotel Riviera Maya
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123456195
When I went, they had different colored bands to denote what conference you were with because they had multiple events going on. I think was primarily used for access to event. You would have to ask the resort to be sure.
0 votes
There were a few floats/ pool toys left behind from other travelers and you can buy some things in the gift shop but if you really want nice ones I would bring your own or go into the closest city and get them there.
2 votes
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No outages during our week stay.
0 votes
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We were there in December of 2018 . Some of the restaurants are closed during the day but open in the evening for dinner. There is always someplace to eat and plenty of choices . If you liked Punta Cana HR you will like HR Riviera Maya even better. Also be sure to day trip to HR Cancun to enjoy the Beach because HR Riviera Maya doesn’t have swimming beach access except two inlets between the rocks and the beach . Enjoy your trip you won’t regret it
1 vote
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123456265
"The hotel has several rooms designated Allergy Room."
"Smaller room #s = closer to the ocean. (ie: 2204 = bldg 2, 2nd floor and room 4 )"
"Rooms closest to the main hotel can be noisier as evening guests pass by after hours."
"We had a 3rd floor room with sky terrace in Building 2 and the view of the water was incredible."
"for quiet, bldg 1 and 2. altho close to the pool has so much activities and bar/bbq"
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PRICE RANGE
US$301 - US$845 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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