I booked a 9 night stay on flexi rate, cancelled after 2 nights, and have been chasing my refund for the remaining 7 nights ever since! Staff has been very friendly and professional, but head office doesn't action the refund! Unacceptable!
Convenient overnight stop giving value for money and good customer service.Quieter than I imagined given its location . Useful discount on use of the dining facilities at the services.A good stopover with easy access to motorway network.
Got to the hotel after dark travelling from Middlesbrough to go to the Roman bath the following day. Nearest parking spot was about 100mts away. Two weeks later I have received a notice to pay A £60 fine for staying more than two hours. Didn’t see a sign at all but having…
Stayed here on 8th December 2018 as my partner and I wanted to visit the Bath Christmas Market (we was travelling from London) but we did not want to pay loads for a hotel and the hotels in Bath centre were very expensive. I didn't expect the hotel in itself to be fab as I…
I will just paste the email I sent to the person who booked the room because it sums it all up: Thanks for your time chatting earlier about this, I was just surprised at the standard of the room I was in! I have attached a photo of the bathroom taps and overflow which I dont…
"Maybe about 5 miles away in Chippenham?"
"Excellent, clean and well kept "
"takes a while to work out light switches"
"ask for an even numbered room"
"Rooms at the back are further from the motorway and therefore quieter."