The Westin Los Cabos Resort Villas
Carretera Transpeninsular Km 22.5, San Jose del Cabo 23400 Mexico
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US$665
Free cancellation until 22/10/24
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 22/05/06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Los Cabos Resort Villas
Updated 22/05/06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 60 in San Jose del Cabo
Location
Cleanliness
Service
Value
The Westin Los Cabos Resort Villas offers guests an oceanfront vacation experience with a resort spa, a 24-hour WestinWORKOUT® Fitness Studio, Westin Kids Club, an infinity pool and spacious villas set along the Sea of Cortéz in Los Cabos, Mexico.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Fishing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Waxing services
BBQ facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Transpeninsular Km 22.5, San Jose del Cabo 23400 Mexico
Name/address in local language
Getting there
See all nearby hotels
1832Reviews212Q+A100Room tips
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Overall great time at the Westin! The staff did a great job taking care of us! Dulce Lopez, Mario Navarrete, Daniel Martinez were amazing!! They know how to take care of people and Dulce went above and beyond because we experienced an issue and she turned it around and made a memorable impression on our family!!! We will be back, please ask for these staff members!! They make it special!!! Love you guys!! God bless you all!!
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Los Cabos Resort Villas
Responded yesterday
Thank you for your fabulous review! We appreciate you recognizing Dulce, Mario and Daniel for their great service and care! We look forward to welcoming you back hopefully soon!
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Mario Navarrete - fantastic service with pool cabana at The Westin Los Cabo’s, he and team are very hard working and always striving to provide a great vacation experience. Thank you Mario and team job well done!
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded yesterday
Thank you for your positive comments about our staff, we will let them know the difference they made during your stay! We strive for our guests to have a great time and glad you did! We hope to have you visit back soon! Safe travels!
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My family and I stayed at the Westin for a family vacation. Let me start off by saying the staff at the hotel are the nicest people, always friendly and willing to help you. Especially our attendant Fidel, I appreciated he patiently explained us how to get to our room, he also have us food and activities recommendations. Highly recommend looking for him if you need recommendations on what to do in Cabo.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded yesterday
We thank you for this wonderful review about our Resort and associate Fidel and most pleased you had such a great stay with us! We hope to have you and the family visit again soon! Safe travels!
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Do not stay here. Customer service is absolutely the worst in 10+ years traveling Mexico and the Caribbean. Go to their Cancun location before you come here. Staff is rude, inattentive and no one cares about what is going on around them. Not one good experience with any bartender, waiter or staff.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded yesterday
Thank you for your review. We are truly sorry if our staff´s attitude was less than pleasant, please email VOWLC-experiences@vacationclub.com where we would like to assist you with this matter. Thank you for choosing The Westin Los Cabos and hope to gain your business back.- Wishing you safe travels.
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We had an ok stay at the Westin Los Cabos. Hospitality staff (servers, bellhops etc we’re great) special shout out to Francisco Ocampo who helped make out stay more enjoyable despite a few short comings. We were in a room, one of a few with not much of a view except for the neighboring property building. The room was dark and not updated. If you peaked thru the cracks you could see a bit of the ocean. Daily construction down below made sitting on the balcony and enjoying the neighboring building less than desirable. We stayed out and away from the room as much as possible. Francisco’s light heartedness and sense of humor really helped us relax and enjoy.
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Date of stay: June 2022Trip type: Travelled
Room Tip: Probably can’t do much about it so I can’t say avoid the building left of the Arch part of the...
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Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded yesterday
Good day, we thank you for your review of our property. We are glad Francisco made a difference during your stay and will let him know of these great comments. We apologize for the inconveniences faced, even paradise needs renovations but we will work harder to better our guest´s experience and hope to gain your trust back. Safe travels!
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I will start out positive - the room was recently redone and spectacular. We had an amazing view. I can’t say enough great things about our room. Needs improvement- the staff doesn’t smile and isn’t helpful. Front desk isn’t pleasant. Concierge is pretty useless. That look everything up on the Internet. I can do that. The pool area seating is very limited. Chairs look old and worn. Difficult to get service. Restaurants- no where nice to eat. The nicer one is closed from a hurricane last year with no re-opening date. I heard there is a restaurant at the beginning of the entrance, but no one mentioned except a guest out last night. It is very obvious there is a lack of leadership at this property. It doesn’t run smoothly and staff seem unhappy. Main hotel spaces look tired. Staff worth mentioning: Emmanuel, bellman is great. Friendly, smiling and helpful. Abner was also nice. We didn’t find Erick in Concierge until our last day. He actually knows places to go. He was the only one to give us a property map and map of San Jose del Cabo. We had asked others and got nothing. Also, if you are not agile, this is not the property for you. Lots of steps and steel ramps. I generally like Westins a lot, but this one is a skip…
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded 6 days ago
We thank you for your comments as they help us point out areas for improvement and will make sure to take them into consideration so we may better our service and property. We´re sorry our property did not meet your expectations this time but glad some of our staff made an impression and will let them know of your wonderful comments. We hope to gain your business back and wish you safe travels
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We had a very fun dinner last night and Sergio went above and beyond with his service, made it a very special nice evening with family and always had a little surprise every time he checked in on us. He even gave us to go drinks on him in cup we could take back to our room! Looking forward to going back to see him soon.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded 6 days ago
Thank you for your wonderful comments about Sergio and will let him know! We´re glad our associates could make your stay more memorable and hope to have you back soon!
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I have made numerous requests - to be refunded for overcharged COVID test (948.88 peso/46.80 USD/44.84 euro and to obtain a copy of a receipt from the Marketplace for 4,985.00 peso/245.90 USD/235.55 euro. These are very small & simple requests and are not huge amounts. However, it is very concerning that this resort refuses to respond. Their indifference is totally appalling.
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Date of stay: May 2022
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded 6 days ago
We´re very sorry for the inconveniences faced, please email VOWLC-experiences@vacationclub.com so we may follow up on your request immediately.
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The hotel quotes in dollars and then uses an inflated conversion rate to pesos, so you end up paying $15 more than the quoted rate. When disputed at the front desk, they said that they can use any exchange rate, acting like they’re a bank. I asked for the policy in writing, they couldn’t give me anything & said they would email it later – of course they never sent anything. Other Westins in Mexico have used the official Mexican government exchange rate, but not this one.
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Date of stay: May 2022
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded 6 days ago
We apologize for the troubles faced during your stay. If you could please email VOWLC-experiences@vacationclub.com so we may assist you further.
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What a wonderful week we just experienced at Westin Los Cabos. Unlike The Westin Lagunamar in Cancun - the on-property restaurants are quite good. The fine dinning restaurant - El Ciruelo at the top of Baha Point is wonderful (and so are the views). The breakfast was great at the restaurant beside the market. Entertainment directors, Marco and Javi were INCREDIBLE. Our group of 6 don't participate in the various physical activities at the pools and such, but Marco and Javi did other things to engage guests and work hard to know who you are. They visited and joked with us several times each day. Our only negative - the bar at the adult pool. Blended drinks were fine - but all the others were not good. Flat sodas and tonic, off tasting margaritas on the rocks, and not super friendly bartenders. Also - 'buyer beware' if you leave your tab open all day. Not sure if other guests were giving our room number to pay for their drinks or if there was a tally error by bar staff, but we had 6 extra drinks on our tab at the end of the afternoon. I suggest to tab-out every time - which is what we did after that first time. The bartender worked with us to correct our bill and all was fine. What people need to realize about The Westin Los Cabos 1. There is walking/steps involved to get to places - that's part of the INCREDIBLE design of the property. 2. This is not a HOTEL. Now that non-Westin/Marriott owners can bump owners out of reservations through outside websites, they may not understand how this type of property works. It is typical that there is not cleaning everyday - this is not a hotel. It is like a furnished apartment. 3. Much like anywhere in the world, there are new staff working positions that are still learning their job. And yes, even in Mexico there are staffing problems/shortages. 4. I would suggest getting on Youtube to get a virtual tour of any place you go if it will be your first time. This might help set expectations - preventing negative Tripadvisor reviews because homework/research was not done. 5. Beaches - it is a characteristic of the Baja Peninsula of rough waters along the beach. Can you walk the beach? - absolutely. Reviews about closed beaches not a fault of Westin. The beach is open - but getting in the water is what is closed. There are very few open beaches in the Cabo area due to the rough waters of the Pacific and Sea of Cortez. This property is stunning. Its quiet, beautiful, and great example of smart architects that can retrofit a resort in the edge of a mountain. I would suggest exploring San Jose del Cabo which is the city to the North of The Westin. It has wonderful restaurants and feels a little less touristy that downtown Cabo San Lucas. We utilized taxis, van services, and Ubers. I would recommend the vans or taxis. Ubers are fine - not the best drivers and super small vehicles.…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Gloria Gonzalez, Propietario at The Westin Los Cabos Resort Villas
Responded 1 week ago
Thank you for your review! We will work on the comments mentioned in order to better our services! We are glad you had such a wonderful time! We hope to have you back soon and wish you safe travels.
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PRICE RANGE
US$294 - US$516 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa los cabos hotel san jose del cabo, westin resort and spa los cabos, westin san jose del cabo, san jose del cabo westin, los cabos westin, club regina los cabos
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
223
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Claim Your Listing Frequently Asked Questions about The Westin Los Cabos Resort Villas
Which popular attractions are close to The Westin Los Cabos Resort Villas?
Nearby attractions include Alfredo Ginocchio Gallery (1.2 km).
What are some of the property amenities at The Westin Los Cabos Resort Villas?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Westin Los Cabos Resort Villas?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Los Cabos Resort Villas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Los Cabos Resort Villas?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Los Cabos Resort Villas?
Conveniently located restaurants include Pan Di Bacco Merkado, El Merkado, and Carbon Cabron.
Are there opportunities to exercise at The Westin Los Cabos Resort Villas?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Los Cabos Resort Villas have airport transportation?
Yes, The Westin Los Cabos Resort Villas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Los Cabos Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Los Cabos Resort Villas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Los Cabos Resort Villas?
The staff speaks multiple languages, including English and Spanish.