The overall concept of this hotel is that it should be a personal, unique and homely experience, but everything about it just falls short. The staff on the ground seem to be trying their best, but I have the sense that they are just not supported by the owners or management whatsoever. It was such an uncomfortable experience, it is hard to know where to begin this review. The check-in was stressful, where our booking form had us in a completely different room to the one we were promised, in writing, upon reservation. They also noted that we should change rooms on day 4 of our 6 day stay (yes, pack up our entire room and move, for the last 2 nights). There was no reason provided for this entire upheaval, but I didn't agree to this. So off to our room we went. It is beautifully appointed, but sadly the small details are overlooked. The white bed linen is badly stained (let's hope that red stuff was nail polish), the towels are old, dry, crusty and smelled as though they had been left in a wet pile for a day longer than necessary. You can call down to reception for new towels, surely? No, you can't, because the phones don't work. So you trudge downstairs, ask for more towels, report the broken phone, and go back to your room. Not that one needs a super-absorbent towel anyway, because the water pressure in the shower is completely non-existent, so it is just a matter of wiping a few drops off your face. The broken phone blinks, a bright red light, 24 hours a day. No one came to fix it. We used a crusty, smelly towel from the bathroom to cover it. Eventually we unplugged it. The breakfast, included, is tasty and adequate. It does get a little crowded in the dining room at breakfast time, whilst the housekeeping staff walk past your table with a bundle of dirty linen, and pass it over your head while you eat your poached egg. The guests who are checking out wheel their suitcases around your feet as they negotiate their way out of their room through the dining area. The parking situation is dire. There is a tight space to accommodate two vehicles. You may even find that when you get home at 23h00, one of them is still available. However, you can't use it, because the owner of the hotel has parked his own enormous vehicle across the entrance to the carpark, and you can't get in. No problem, I am told, someone should come past soon and move the owner's vehicle. A further 25 minute wait, it is now close to midnight, and the receptionist and I are sitting staring at the huge car, blocking the entrance, no owner in sight. She tells me she has the keys, but has no idea how to drive. She hands me the keys, and in a late night car shuffle, I move two vehicles around, to create space inside to park my own. In the process, I wake up 3 giant rats who are sleeping in the portico on the driveway. I apologise to the rats. They go back to their usual business. 6 days here was along time to be sleeping on stained linen, with smelly, hard towels, no water pressure and doing the car park shuffle. There are lots of other options in Sea Point. The decor is fun. But by day 6 I was over it. The poor staff are left to chase the rats and replace the crusty towels. But you won't have to worry about that, because you will be staying elsewhere.…
What a quirky, wonderful spot. Such incredible detail in the decor, and the service was just great. Our room was a little tricky as it's in the roof and we had to dodge the beams, but this wouldn't be a problem for kids or short people :) Just check which room they are booking you into in advance. We still enjoyed our stay nonetheless.
The Pineapple House Boutique Hotel is beautifully decorated - the pineapple motto is found in many places - in the windows, the staff's clothing, and as butter at breakfast. The rooms are very attractively decorated and cozy. The staff is very friendly and helpful. Breakfast was always freshly prepared. There is a small buffet with goodies. In addition, you can order egg dishes, which are prepared in the open kitchen. The location in SeaPoint is ideal for excursions in Cape Town. We felt very comfortable and will gladly come again. :)
Absolutely loved this hotel. Each room is beautifully curated and has a home feel to it. The staff were incredibly friendly and accommodating. Walking distance to restaurants and shops. Definitely recommend!
We stayed here for 6 nights as part of our honeymoon and it was fantastic. The hotel is beautifully decorated and we loved the concept of it being a home from home. The location is great, just a few minutes walk from the beautiful sea point promenade albeit not on the main road. But the thing that makes this hotel so excellent is the staff. They are all so lovely and we really enjoyed getting to know them. Especially Tom who was always on hand with a black label after busy day exploring Cape Town! Thank you so much for looking after us! We will definitely be back.