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Casa Malca

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Carretera boca Paila km 9.5, Tulum 77780 Mexico
6 people are viewing this hotel
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (739)
Room & Suite (124)
Pool & Beach (117)

About

#58 of 208 hotels in Tulum
Location
Cleanliness
Service
Value
Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Bicycles available
Couples massage
Massage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Trendy
Languages Spoken
English, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
21Restaurantswithin 1 km
1Attractionwithin 1 km
537Reviews49Q+A40Room tips
Traveller rating
  • 368
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  • 27
  • 24
  • 62
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Popular mentions
Loreta83 wrote a review Yesterday
Vilnius, Lithuania19 contributions5 helpful votes
Very similar experience as in previous review. I have received an email that “they are very sorry i have canceled my stay”. I reacted immediatelly that i did not cancel it! I ve sent an email but there was No reaction for a few days. I have contacted Design hotels customer care and they have filed a complaint. Still nothing. Second reminder and then hotel sent email “oh sorry, yeah it was canceled as your credit car is not valid”. What a lie! Gave a call - useless to speak, no solutions offered as they are fully booked. It s New year and they have literally ruined our vacation. Think twice before you book this place.
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Date of stay: October 2021Trip type: Travelled with friends
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Art H wrote a review 19 Oct
1 contribution1 helpful vote
Unfortunately my last Casa Malca experience was horrible. I have been planning a trip for a total of 10 people for months now and booked 5 rooms for January 2022 back in July of 2021. After receiving CONFIRMATION from the hotel that my reservation was guaranteed I was informed via a phone call, NOT and email, or a message etc. that my reservations were now canceled. Mind you that we are now in October and my group of 10 has already purchased airfare and transportation. The reason I was told the reservations were canceled is because they tried to run the credit cards on file and they were declined? I find this to be untrue since, first of all we would have received some type of notification from the credit card company that such an event had taken place. Also it there was an issue with my reservation on October 11th, then why was I just informed that my reservations were canceled on October 16th and via phone call??? Why not send me an email, or use the whatsapp messaging service Casa Malca uses for reservations...the reservations were made using whatsapp!! Something doesn't add up. I had booked the rooms at a pretty good rate back in July and they have supposedly already resold my rooms for those days I had planned on staying with them. This just isn't fair, the hotel should make things right by reinstating my reservation.
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Date of stay: October 2021
Service
1 Helpful vote
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Response from Daniel Rivera, Propietario at Casa Malca
Responded 2 days ago
Dear Art: We felt really bad about this situation, Casa Malca has been open for almost 8 years providing quality service for all the guests who visit us. All our reservations must be guaranteed with a deposit. When we don't receive the payment of the reservation we contact our clients before canceling any reservation without a deposit. Please contact our reservations department to clarify your reservation and look for another option for you. Best Regards, Casa Malca Team
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Marawan wrote a review 11 Oct
2 contributions
We stayed at Casa Malca for our honeymoon and had the absolute best time! Its truly paradise here. The location and hotel was honestly world class. All of the staff were very friendly and helpful. The breakfast included with our stay was 10/10 at the restaurant Philosophia. All of their food is spectacular and very high quality. We always looked forward to seeing Abraham, Menalio and the rest of the staff every morning. Abraham is such a friendly guy and always took care of us. Menalio was really great as well, the entire staff was amazing to be honest. Ambrosia was also an amazing restaurant as well. They had a very unique menu and delicious food! All of the staff and waiters were very friendly and took care of us every night. Highly recomend coming here for your honeymoon!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 1 week ago
Dear Maziz, Thank you so much for staying with us and celebrate your honeymoon at Casa Malca. We are really glad you enjoy every experience and that our staff gave you the service you deserve. We are definitely we will give your comments to Abraham and Menalio, I am sure they will be pretty happy to hear that. Looking forward to welcome you any othe time soon. Kind regards, Casa Malca Team
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Titus W wrote a review Aug 2021
1 contribution
F-A-B-I-A-N The front desk of this wonderful hotel made my weekend magical ! Can’t ask any better hotel and hospitality the best hotel hands down in Tulum from vibes and the people ! This will be the spot for me and all my friends who come to Tulum can’t ask for anymore must come here to expletive the luxury hotel! Let me say this one more time FABIAN front desk is the best in the business will come to the hotel just for him !
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Date of stay: August 2021Trip type: Travelled with friends
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 13 Sep 2021
Dear Titus, Thank you so much for staying with us and share this special time at Casa Malca. We are happy to know our staff goes above and beyond to fulfill your experience. Will let FABIAN knows he made your stay pleasant. We hope to welcome you again in the near future! Kind regards, Casa Malca Team
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Mahmut K wrote a review Aug 2021
Brooklyn, New York6 contributions1 helpful vote
We arrived to the hotel at 2:30 pm and was told the room would be ready shortly after telling us the check in was at 3pm. They asked us to wait at the bar so we did. Three hours later the room is still not ready. Now its 6pm and they keep apologizing and telling us its almost done. I started complaining that check in was at 3pm and they didnt give us a room until about almost 7pm. Now the whole day was wasted by the time we got to our luggage and all it was dinner. This was a vacation we planned for months and out of the 6 days we planned to be there...it turned out to be 5 days now. After we get our room, they were doing construction on the top floor and we heard banging and hammering at all hours of the day & night. I tried complaining about it but nothing was done. At check out I asked to speak to a manager and he was never around. Manager gets in touch with me after i get home and tells me he will credit back one night for the inconvenience at the check-in which I'd be happy to take obviously. After a month goes by and no credit received, I reached out to him again and now hes just ignoring me. Please if you want to be treated like cattle and sheep go here otherwise I'd go to Betulum or Nomade.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip: Be nicer to your guests and dont lie to them.
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PRICE RANGE
US$391 - US$772 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
41
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Frequently Asked Questions about Casa Malca
Which popular attractions are close to Casa Malca?
Nearby attractions include Ocote Gallery (0.6 km) and Mulata Tulum (1.2 km).
What are some of the property amenities at Casa Malca?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Casa Malca?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Casa Malca?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Malca?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Casa Malca?
Conveniently located restaurants include Loco Tulum, BAK’ by Harry's Prime Steakhouse & Raw Bar, and Mexican Experience Tulum.
Are there opportunities to exercise at Casa Malca?
Yes, guests have access to a pool during their stay.
Does Casa Malca have airport transportation?
Yes, Casa Malca offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Malca?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Malca?
The staff speaks multiple languages, including English and Spanish.
Does Casa Malca have any great views?
Yes, guests often enjoy the ocean view available here.