Extremely relaxing spot with delicious food and by far fruitiest drinks.. I ordered the Jose & Ana Burger and the size was just right! I’m visiting with my cousins on our girls trip but def family friendly! Special thanks to Lili, Kener, and Julio for the excellent service!
I first stayed at Ana y Jose back in Oct’20 mainly because of its location: beach side in the hotel zone and few minutes walk to some of the best restaurants in Tulum. Had an amazing experience and ended up staying with them again in December for 10 nights! The rooms are great and cleaned multiple times/day, the restaurants serves some of the most delicious food and the best part is the staff. The staff is very friendly and make you feel like home. Also the concierge team in particular Paulina was very helpful with giving activity and restaurant recommendations/reservations. Highly recommended!
Everything about Ana y Jose was amazing! The staff was very nice and helpful, beautiful view, they served us breakfast on the beach, and the room was made up twice a day. The seaweed was almost gone by the time we left. Gaby at the front desk was super helpful/answered all of my questions and made sure we had everything we needed— she helped to book a tour doing ATV/Ziplining as well as restaurant reservations. Would 10/10 recommend!
Ana y Jose is perfectly located in Tulum to walk to most places. Beautiful hotel and wonderful staff. We got here day before Hurricane Grace hit Tulum and the staff did the best to keep us safe during the storm. Personally, I would love to give a shout out to Gabriela. She was awesome! Communicated quickly, sent me whassap, info I needed prior to my travels. She also helped me book some dinners in town as well. Sent me videos of weather. The hotel and the entire team are amazing. 5 star indeed!!
it was so bad we left after 2 days even though we had paid (in advance) for 4 days...i would give negative stars if i could. reasons: 1. they charge prices for a luxury vacation, but the beach and the beautiful see you see in the pictures are just that, pictures. the reality is a see INVADED by seaweed, which in turn deposits and rots on the beach, so you can enjoy a nice smell all over the hotel. 2. the deposit of the rotten seaweed is right next to the hotel 3. they charged us in advanced (and we fool accepted) on account the hotel was close to being fully booked. in reality it was half empty and i now realise the tactic is take as much in advance as possible because when tourists realise it is not what they sell they want to leave 4. right opposite there is a disco club, playing very loud all nights 5. we explained our discomfort to the hotel and were provided no explanation, no refunds, no apologies, no alternatives. the impression i got is that Tulum's tourism is falling apart because of seaweed, and hotel owners (at least the ones of Ana y Jose) can't think of anything more creative to solve the problem than cheating tourists by selling paradise luxury experience, while the reality is quite the opposite. save yourself a disappointment, but other areas of riviera maya (Cancun) or north Yucatan (Sisal/Progreso) are outstanding by comparison, in terms of sea, beach, attention to clients and experience..…