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Be Tulum Hotel

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Carretera Tulum-Boca Paila Km.10, Tulum 77780 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1413)
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Panoramas (11)
Room & Suite (410)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/01/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/01/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 207 hotels in Tulum
A happy marriage between nature and construction. A boutique hotel for world travelers seeking for total relaxation. Between the jungle and the sea, 20 comfortable, exquisitely designed rooms to enjoy facing the spectacle of the sea.
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Location

Full view
43Car recommended
Grade: 43 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Carretera Tulum-Boca Paila Km.10, Tulum 77780 Mexico
Name/address in local language
Getting there
Cancun Airport118 kmSee all flights
Aerodromo de Playa Del Carmen67 kmSee all flights
See all nearby hotels
1212Reviews66Q+A100Room tips
Traveller rating
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Popular mentions
Michelle M wrote a review Yesterday
5 contributions1 helpful vote
I had the most amazing time at Be Tulum! This review is about the hotel and the beach club. First, this hotel is a true escape from reality with a clean ocean front (they pay to have the seaweed removed) with luxurious amenities all throughout the property. I also stayed in another hotel for a few days prior, and regretted it the minute i checked into Be Tulum. The rooms at Be Tulum are huge, with your own patio, an outdoor shower, an indoor shower, air conditioning, and it feels like you're in your own cottage. Beach Club review: Be Tulum's beach club is impeccable, and my review is about hte wonderful service. From my first dy, Ivan Jr. helped me find the perfect area to relax on the beach while waiting for my room and ne helped me over the next several days, and always made sure to call me by my name, and talked with me about where I was visiting while in Tulum (including the best, local places to eat. I felt welcome and realxed the entire time I was there.
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Date of stay: September 2021
Value
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Room Tip: The garden suite was absolute heaven :)
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802arian wrote a review 16 Sep
6 contributions2 helpful votes
Recently me and my husband decided to visit tulum and chose be tulum as our accommodation. We initially had many problems during our stay: - bedroom was noisy (restaurant was next door, surprise!) - blackouts were not really blackouts (light comes through at 6am and wakes everybody up, and believe it or not - the balcony lights never turn off (ever)) - air conditioning leaking water - and the reception staff was insensitive to our problems (want to change room? Pay for it). After many complaints, 2 days and a tough review in trip advisor, they listened to us. Truth be told - they changed their posture, moved us to another room (a much better one) and gave us a generous compensation at the end of the stay. The hotel is really beautiful and cozy, the guys from the bar and restaurants are very helpful and the location is great. The only problem is that if you have any problem, it will take some effort until it is solved, depending on who is at the reception at the time. And definitely never book room #20….
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Date of stay: September 2021Trip type: Travelled as a couple
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Marco wrote a review Aug 2021
New York City, New York3 contributions7 helpful votes
We thoroughly enjoyed our stay at Be Tulum. Everything about the hotel is immaculate. Our room, #38, was an Aqua suite and it was extremely well appointed, new, modern and really sexy! The hotel is adults only which added to the romantic experience for us (2 young boys at home) The staff was very attentive and always pleasant going out of their way to make our stay as comfortable as possible. Sam the concierge checked in often to make sure everything was OK. The food was outstanding. There is an open air restaurant steps from the beach with an authentic wood fired kitchen. We had whole grilled sea bass one day for lunch and spit roasted suckling pig for dinner which was out of this world!! Must try. We will definately be back!
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Date of stay: August 2021
Rooms
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3 Helpful votes
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Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 3 weeks ago
Dear, We are delighted to know that your visit to the property was satisfactory, at Be Tulum the designs of our rooms are designed to create a balance between the innate human experience and the natural world. Our architectural structures are designed to preserve the integrity of the environment. Thank you for your compliments to the staff, and we hope to see you soon. The Be Tulum family.
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Victoria F wrote a review Aug 2021
Tulum, Mexico5 contributions8 helpful votes
be tulum used to be amazing hotel, now the reception is full of ignorant, arrogant rude useless and hopeless staff who don't know the meaning of customer service and what providing a customer or their guests with respect. Especially when you're paying that type of money it's an absolute embarrassment and a joke to the establishment. The waiters and cleaning ladies are beautiful and kind, but the reception is a joke and they all think that they are above everyone else when in fact they need to realise that they are receptionists at a hotel and the customer is always right and they are there to please the customer. get over your selves and learn to be kind. Diego MAMONSISIMO.
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Date of stay: August 2021
Value
Rooms
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Trip type: Travelled on business
1 Helpful vote
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Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 1 week ago
Thank you for your feedback. We certainly take into account the comments on the staff, so it is a point that we will review. We are in a process of growth and these comments help us to offer a better service and improve with all our clients. We hope you visit us again and be surprised. The Be Tulum family.
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Ivy M wrote a review Aug 2021
1 contribution2 helpful votes
Be Tulum is absolutely breathtaking! We enjoyed the jungle feel while also being steps away from the beach. All the staff were kind and accommodating and breakfast, which was included with our room, was delicious. We had lunch at the restaurant on the property, Maresias, and the food was incredible and super fresh. Especially the shrimp tacos! Abraham was the best waiter. He remembered our names and that I love hot sauce so he made sure we had it at every meal. Overall, we had a wonderful experience and can't wait to visit again in the future.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Social Media Be Hoteles, Atención al huésped/Recepción at Be Tulum Hotel
Responded 3 weeks ago
Dear ivym475, We are grateful for such a positive outlook. At Be Tulum we constantly work to immerse you in dazzling experiences, inviting you to enjoy a trip full of culture, architecture, nature and gastronomy. We hope to see you very soon. The Be Tulum family. Best.
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
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Frequently Asked Questions about Be Tulum Hotel
Which popular attractions are close to Be Tulum Hotel?
Nearby attractions include Ocote Gallery (0.2 km).
What are some of the property amenities at Be Tulum Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Be Tulum Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Be Tulum Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Be Tulum Hotel?
Conveniently located restaurants include Loco Tulum, Wild, and Reyes Salon Cantina.
Are there opportunities to exercise at Be Tulum Hotel?
Yes, guests have access to a pool during their stay.
Does Be Tulum Hotel have an airport shuttle?
Yes, Be Tulum Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Be Tulum Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Be Tulum Hotel have any great views?
Yes, guests often enjoy the ocean view available here.