Very nice management/ people, everyone here is nice and friendly also Lupitta the manager helped a lot and she speaks English pretty well. There free breakfast is amazing and their kitchen is bomb! I always ate here before going out. The hotel is calm and comfy to stay in relaxed. It’s just 1 street inside downtown so from here you can walk or bike (offered free) through Tulum Centro. To go to beach clubs in the beach area its a 15 minute drive. You would need a cab or rent a car. I recommend renting a car at the airport I got one of 90% insurance for $108 for 5 days, online they were asking for $250, but this is low season in September don’t know what to expect in a high season around Dec-Jan.
I was in the hotel for 3 nights the service is great. The staff very friendly. Great location. The hotel gives free bikes for the guests. If You have plans to visit Tulum Aroma Tulum is a great option
Loved my stay in your lovely hotel, I am definately going back. Great room and location all around town. I reqlly enjoyed the nights because there is no outside noice abd also de food was amazing for bonus.
I was for 4 nights here. All employees were very very friendly! If i would stay here, we would become good friends. :-) The organization here is very good and as a woman alone in Tulum i felt very safe. They book me a beautiful tour and a motorcycle and recommended me some beautiful cenotes and more beautiful places on the beach or in Tulum. The hotel is near from the Street Center with many stores. You can rent a bicycle for free. The pool is nice for a cold bath after a hot day. They helped me a lot also with the motorcycle. :-) thank you a lot for the great time! The next time i come back to tulum, i will book this hotel again. :-) Saludos Dorita
The check in process was a circus. Completely disorganized and no sense of urgency. The front desk person was extremely unprofessional and lacks hospitality skills. The property itself felt very unsafe, untidy, and felt like we were camping outside. The room was very basic and not as it appears online. Have very low expectations or you will be extremely disappointed. The location is also not ideal if you would like access to a beach. I rebooked at another hotel, and was not offered a refund. Good luck!