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Hotel Cielo Maya Beach Tulum

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TanKah III, Mza 3 Lt. 36, Tulum 77760 Mexico
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (158)
Room & Suite (48)
Pool & Beach (33)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#23 of 199 B&Bs / Inns in Tulum
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel in Tulum with a unique design with a beachfront. Live a wonderful experience at the most relaxing place in the Riviera Maya. We offer you quiet and rest, and an amazing ocean view.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Happy hour
Wine / champagne
Game room
Snorkelling
Fishing
Water park offsite
Board games / puzzles
Airport transportation
Car hire
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Sun umbrellas
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Wardrobe / wardrobe
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish
118Reviews5Q+A16Room tips
Traveller rating
  • 84
  • 20
  • 6
  • 1
  • 7
Time of year
Traveller type
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Popular mentions
JaviAlbe wrote a review May 2021
Madrid, Spain116 contributions46 helpful votes
Pros: - Location and free parking outside. - Good wifi in the rooms - Comfortable beds and nice room. - The beach and the services - Most of the staff were friendly. Cons: - We used the laundry service (which was good and quick), we paid by card and were told the payment declined so we used cash. Later we saw the charge in our bank app and when we told the staff, nobody paid much attention. It was just 6$ but it was an ugly detail (no, we didnt get it back) - I was asked for a tip after our included breakfast. This may be subjective but
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Cielo Maya, Atención al huésped/Recepción at Hotel Cielo Maya Beach Tulum
Responded 17 May 2021
Hello, good morning. We are sorry for that ugly detail, and we are grateful for your comments, we work hard for be better. Thanks for stay with us. Have a nice day.
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Christen B wrote a review May 2021
Golden, Colorado21 contributions14 helpful votes
We had the nicest single night stay at this hotel. It is north of Tulum (so not on the crazy beach road) and adjacent to Casa Cenote (a common tourist attration). The water there is calm and clean. The rooms are stunning with big tubs, beautiful views, and all the simple luxuries (coffee maker, fridge, cozy bed). Breakfast in the morning was delicious and they had a very nice menu to choose from. The dock, the pool, the water equipment were all really nice additions to our stay. We would have stayed many more nights if time allowed.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: spend the extra money for ocean views
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Response from Cielo Maya, Atención al huésped/Recepción at Hotel Cielo Maya Beach Tulum
Responded 08 May 2021
Thanks for your comments, we are glad for your stayed with us. We hope to see you again. Have a great day(:
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Ambassador287738 wrote a review Mar 2021
Scranton, Pennsylvania2 contributions
Liked their place, clean and quiet, everything within a short distance. Teams are very helpful and friendly. The Waterfront is gorgeous, private one, right at the rear entrance. Food is incredible, I’m planning to come here every time I go to Mexico.
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Date of stay: March 2021Trip type: Travelled with family
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Isaiah H wrote a review Feb 2021
1 contribution1 helpful vote
The staff here are very polite and helpful. The room was spotless. The whole hotel is beautiful and right on the beach. Not far from the Tulum Ruins, Cenotes, and the Hotel Zone. I will definitely stay here again.
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Cielo Maya, Atención al huésped/Recepción at Hotel Cielo Maya Beach Tulum
Responded 10 Feb 2021
Thanks alot for your comments, they are really important for us. We hope see you soon again. Kind regards Cielo Maya Staff
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Katya S wrote a review Jan 2021
2 contributions
if you want to be in a nice hotel- STAY AWAY FROM THIS ONE! LOCATION IS HORRIBLE , staff is super rude and not helpful. i ended up taking a different hotel thank god, but they still charged me. I will dispute it
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Date of stay: January 2021
Value
Rooms
Service
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Response from Cielo Maya, Atención al huésped/Recepción at Hotel Cielo Maya Beach Tulum
Responded 10 Feb 2021
Thanks alot for your comments, they are really important for us and to improve our services. We will be pending. Kind regards Cielo Maya Staff
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PRICE RANGE
US$106 - US$332 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
18
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Frequently Asked Questions about Hotel Cielo Maya Beach Tulum
Which popular attractions are close to Hotel Cielo Maya Beach Tulum?
Nearby attractions include Tulum Archaeological Site (7.0 km), Cenotes Sac Actun (4.7 km), and Tulum Tower (7.3 km).
What are some of the property amenities at Hotel Cielo Maya Beach Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Cielo Maya Beach Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Cielo Maya Beach Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Cielo Maya Beach Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Cielo Maya Beach Tulum?
Conveniently located restaurants include Oscar & Lalo, Salciccium Tulum, and Chamicos Tulum.
Are there opportunities to exercise at Hotel Cielo Maya Beach Tulum?
Yes, guests have access to a pool during their stay.
Does Hotel Cielo Maya Beach Tulum have an airport shuttle?
Yes, Hotel Cielo Maya Beach Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Cielo Maya Beach Tulum?
The staff speaks multiple languages, including English and Spanish.
Does Hotel Cielo Maya Beach Tulum have any great views?
Yes, guests often enjoy the ocean view available here.