We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Playa del Carmen

Visit hotel website
Traveller (16775)
Room & Suite (3785)
Pool & Beach (2807)
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
25 Nov26 Nov
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$280.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "09111604ce794458857d5f9d669697fe", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":530483,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34819532],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":11,"year":2018},"checkout":{"day":26,"month":11,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":368,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"09111604ce794458857d5f9d669697fe","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":375,"lowestMetaPrice":280,"additionalPartner":false,"highestMetaPriceDisplay":375,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":375,"lowestMetaPrice":280,"highestMetaPriceDisplay":375,"hotelName":"Hilton Playa del Carmen","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjA5MTExNjA0Y2U3OTQ0NTg4NTdkNWY5ZDY2OTY5N2ZlIiwiQUlLIjoiOGE4ZmYxNThmYmNmNGJkM2JiMzhjZWUxMmMyODZmOWUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "25/11/2018", "checkOut": "26/11/2018", "lowestPrice": "US$280", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34819532":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water.Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
Read more
Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Good to know
Centrally Located
Hotel links
Visit hotel website
Hotel deals
Reviews (18 505)
Filter reviews
15 651 results
Traveller rating
12 203
2 238
Traveller type
Time of year
More languages
12 203
2 238
Show reviews that mention
All reviews maria marie chef's plate coffee house romance concierge el mediterraneo spice restaurant royal pdc danny boy jose garcia frozen grapes hour lounge ocean view turn down service tequila bar our honeymoon lobby bar beach butler
Updating list...
1 - 5 of 15 651 reviews
Reviewed today via mobile

We just got home from this lovely place last night, to say we had a nice vacation would be an understatement! The resort location is beautiful and all the staff we encountered were very friendly and helpful. The only hiccup we had was twice when...More

Thank kimkY996PZ
Hotel's Favourite
Reviewed 1 week ago via mobile

My wife and I are touring Central America for seven weeks and originally booked three nights having stayed at The Excellence Riviera (4/5) and more basic accommodation in Holbox and Valladolid. We then went to Cuba and did two more AI hotels and couldn’t wait...More

4  Thank wardiemark
Response from Lynn D, Gerente at Hilton Playa del CarmenResponded 1 week ago

Dear wardiemark, Thank you for taking the time to review our Resort. Thank you for your kind words about the resort facilities, we are very happy that you enjoyed them. It will be an honor to have the opportunity to host you again in the...More

Reviewed yesterday via mobile

Just returned from our trip and we thought it was wonderful. Staff was polite and check-in was a breeze. The grounds are also very beautiful and food is very good. Pool is awesome and staff frequently makes rounds for drink requests. My boyfriend and I...More

1  Thank Sdiamond71
Response from Lynn D, Gerente at Hilton Playa del CarmenResponded today

Dear Sdiamond71, Thank you so much for your kind comment posted! As you know, our main goal is make sure that you have a wonderful stay. Once again thank you for staying with us and remember… “Hilton del Carmen Resort” is your second home. We...More

Reviewed yesterday

Love this place. Been twice this year. This last time, two weeks ago we had a minor issue with our room being cleaned (when they did) but it was resolved. Food was excellent as always. Chefs Plate was fantastic and the fried tempura shrimp at...More

1  Thank Lesa B
Response from Lynn D, Gerente at Hilton Playa del CarmenResponded today

Dear Lesa B, Thank you very much for your visit to Hilton Playa del Carmen Resort, we really appreciate you have taken the time to share your great review. We would like to mention that our goal is to ensure our guest satisfaction, we always...More

Reviewed yesterday via mobile

The hotel itself is good, it has everything you need, the atmosphere is great, shows are alright, the beach is not the best but the location of the hotel is excellent. Is only a couple of blocks away from the main avenue. You can walk...More

1  Thank micaelagonzalezg
Response from Lynn D, Gerente at Hilton Playa del CarmenResponded today

Dear micaelagonzalezg, Your comments are very important for us and we are grateful that you take some minutes from your valuable time and make this fabulous review from us. Thank you again for your valuable review and for visiting us and we hope to have...More

View more reviews
Questions & Answers
Ask a question
12 November 2018|
Response from Melissa D |
We have just returned from this resort and we met several couples who had previously been when it was the Royal but most were unimpressed with the changes and will not be returning. Restaurant reservations are still not... More
Linda R
11 November 2018|
AnswerShow all 6 answers
Response from Lynn D | Property representative |
Hi again Linda R, we do not recommend you to drink the tap water, we provide bottled water. Thanks!
Google Translation
Linda R
10 November 2018|
AnswerShow all 2 answers
Response from Lynn D | Property representative |
Dear Linda R, thank you for contacting us, unfortunately we dont have anymore Exchange priviledges with PJ (unless your reservation has been done before Nov 01st, 2018). Thank you for your comprehension.
Google Translation
Room Tips
"The main pool can be quite a zoo, if you want quiet, ask for the quiet area."
Read review
"If you want to see the full view of the ocean ask for ocean front. Ocean View could be a peek a boo."
Read review
"The best views are beach front on the second or third floor---avoid the first floor ocean view as there is..."
2 days ago
Read review
"If you're trying to see the ocean just upgrade to Ocean Front, Ocean View only gives you a glimpse at..."
2 days ago
Read review
Show More 
US$276 - US$627 (Based on Average Rates for a Standard Room)
the royal playa del carmen hotel playa del carmenroyal hotel playa del carmenroyal porto realroyal playa de carmen
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing