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Avda. Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (9947)
Room & Suite (1404)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Mexico
Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#80 of 313 hotels in Playa del Carmen
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Mexico opens all year round, located on the Playa del Carmen beach, on the Playacar residential estate, along with the Hotel Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and the ClubHotel Riu Tequila. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (2 km) and invites you to explore the area. The hotel has 434 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get fit in the gym or on the tennis courts. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Mexican and Italian, Krystal Fusion restaurants, Steakhouse, as well as 5 bars.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Private balcony
Room service
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Full view
52Somewhat walkable
Grade: 52 out of 100
15Restaurantswithin 1 km
5Attractionswithin 1 km
7088Reviews1273Q+A100Room tips
Traveller rating
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Popular mentions
Enzo L wrote a review Yesterday
Italian Riviera, Italy1 contribution
Everything was amazing, it’s a good resort and the entertainment staff is the best with Tony and Chris! They make our vacations so funny and always encourage us to make lots of activities. About the food and drinks we can say that we like de variety that they have but the drinks are not good enough. Our room was nos enough to be comfortable and very clean, we can’t remember the name of the girls than cleans but she was very kind. The weather was not the best but we enjoyed a lot this vacays. Definitely we are coming back soon!!
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Date of stay: November 2021Trip type: Travelled with family
Wirelax1 wrote a review Nov 2021
Fond du Lac, Wisconsin1 contribution1 helpful vote
Great resort. Friendly, helpful staff. Drinks delivered to you at the pool. Food at buffet is very good with great variety. Rooms cleaned early in day. Daily beverages refreshed in rooms. Cons. No curtains in bath area. Step down into lounge area in room. Dangerous at night.
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Date of stay: November 2021
Sleep Quality
1 Helpful vote
Tara wrote a review Nov 2021
2 contributions
My family and I stayed at this report from Nov 18 to Nov 25 and I cannot say enough good things. It was our first time to Mexico and im so glad and thankful we ended up staying at this resort over some of the other ones on the strip!!!! Staff: mostly all of the staff we encountered went over and above for us. At the front desk Marie deserves a huge shout out and raise- her patience and customer service is one of the best we have ever seen in a foreign country- thank you so much!!! Edward and some of the other front desk reps were also very helpful and courteous- it was refreshing and reassuring!! Entertainment Staff- the best in the world!!!! Danny, Joe, Tony, Kris, Anna, Itza were some of our families personal favorites (they were so so fun and awesome, our older parents and our 4 year old absolutely had a great time because of them)- THANK YOU THANK YOU THANK YOU!!! Cleaning Staff- ammmmazzing and so so kind. Always felt safe and left our rooms so clean- 100% agree with other reviews- please tip- they truly deserve it- they work extremely hard!!! I wish I remembered the sweet ladies name that cleaned our rooms- she deserves a huge raise!!! Management- please see below for pictures and thank her for us again!!! Management- didn't have too much encounter with them but did get to speak to the director and so awesome to see a wonderful women in charge- made some recommendations and honestly feel they will be taken into serious consideration!!! Food Staff: HUGEEE SHOUTOUT to Alberto at the pizza and pasta stand and Jose at the taco and burrito stand- please give then recognition or a raise or something- our family is vegetarian (no egg or fish either) and this place really catered and made the food over and above our expectations so THANK you so much again!!!!! Overall great experience- lots to do, amazing service food and would love to return soon again. Thank you to all the amazing people we met- truly made this trip feel like paradise!!!!
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Date of stay: November 2021Trip type: Travelled with family
dapcap wrote a review Nov 2021
Calgary, Canada2 contributions2 helpful votes
As usual the Riu hotel resorts don’t disappoint. The hotel was clean, service was amazing and the staff are incredible. Would always recommend Riu hotel resorts. Having the Covid testing onsite was also very convenient for travellers and pricing was great.
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Date of stay: November 2021
Sleep Quality
1 Helpful vote
hcompton1973 wrote a review Nov 2021
Palmyra, Missouri6 contributions10 helpful votes
In a nutshell, this is a very nice resort. All of the food we had was great, drinks were good and not watered down. There are waiters on the beach and around the pool area, even at the pool with the bar. Our rooms were cleaned and smelled good every day. Please tip your bartenders, waiters and housekeeping staff! They work very hard and deserve to be tipped. It was very frustrating to see the amount of people that didn’t tip. The only problems we had was the key cards would not work when we first got there and that took a little while to figure out. Another day we couldn’t get into our safe and they had to basically break into it. I would definitely return to this resort!
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Date of stay: November 2021Trip type: Travelled with friends
US$200 - US$451 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Riu Palace Mexico
Which popular attractions are close to Hotel Riu Palace Mexico?
Nearby attractions include Plaza Playacar (0.3 km), Cenote Calavera (1.1 km), and Playacar Center Shopping Mall (0.4 km).
What are some of the property amenities at Hotel Riu Palace Mexico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Mexico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Mexico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Mexico?
Conveniently located restaurants include Casa Rivieras, Perché No Restaurante Pizzería, and Il Piemonte.
Are there opportunities to exercise at Hotel Riu Palace Mexico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Mexico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Palace Mexico?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Mexico?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.9 km).
Does Hotel Riu Palace Mexico have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Mexico accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.