Everything was amazing, it’s a good resort and the entertainment staff is the best with Tony and Chris! They make our vacations so funny and always encourage us to make lots of activities. About the food and drinks we can say that we like de variety that they have but the drinks are not good enough. Our room was nos enough to be comfortable and very clean, we can’t remember the name of the girls than cleans but she was very kind. The weather was not the best but we enjoyed a lot this vacays. Definitely we are coming back soon!!
Great resort. Friendly, helpful staff. Drinks delivered to you at the pool. Food at buffet is very good with great variety. Rooms cleaned early in day. Daily beverages refreshed in rooms. Cons. No curtains in bath area. Step down into lounge area in room. Dangerous at night.
My family and I stayed at this report from Nov 18 to Nov 25 and I cannot say enough good things. It was our first time to Mexico and im so glad and thankful we ended up staying at this resort over some of the other ones on the strip!!!! Staff: mostly all of the staff we encountered went over and above for us. At the front desk Marie deserves a huge shout out and raise- her patience and customer service is one of the best we have ever seen in a foreign country- thank you so much!!! Edward and some of the other front desk reps were also very helpful and courteous- it was refreshing and reassuring!! Entertainment Staff- the best in the world!!!! Danny, Joe, Tony, Kris, Anna, Itza were some of our families personal favorites (they were so so fun and awesome, our older parents and our 4 year old absolutely had a great time because of them)- THANK YOU THANK YOU THANK YOU!!! Cleaning Staff- ammmmazzing and so so kind. Always felt safe and left our rooms so clean- 100% agree with other reviews- please tip- they truly deserve it- they work extremely hard!!! I wish I remembered the sweet ladies name that cleaned our rooms- she deserves a huge raise!!! Management- please see below for pictures and thank her for us again!!! Management- didn't have too much encounter with them but did get to speak to the director and so awesome to see a wonderful women in charge- made some recommendations and honestly feel they will be taken into serious consideration!!! Food Staff: HUGEEE SHOUTOUT to Alberto at the pizza and pasta stand and Jose at the taco and burrito stand- please give then recognition or a raise or something- our family is vegetarian (no egg or fish either) and this place really catered and made the food over and above our expectations so THANK you so much again!!!!! Overall great experience- lots to do, amazing service food and would love to return soon again. Thank you to all the amazing people we met- truly made this trip feel like paradise!!!!…
As usual the Riu hotel resorts don’t disappoint. The hotel was clean, service was amazing and the staff are incredible. Would always recommend Riu hotel resorts. Having the Covid testing onsite was also very convenient for travellers and pricing was great.
In a nutshell, this is a very nice resort. All of the food we had was great, drinks were good and not watered down. There are waiters on the beach and around the pool area, even at the pool with the bar. Our rooms were cleaned and smelled good every day. Please tip your bartenders, waiters and housekeeping staff! They work very hard and deserve to be tipped. It was very frustrating to see the amount of people that didn’t tip. The only problems we had was the key cards would not work when we first got there and that took a little while to figure out. Another day we couldn’t get into our safe and they had to basically break into it. I would definitely return to this resort!