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Awesome staff! Check out Perla by the pool... kept our drinks coming and always with a smile!
Moises Dominguez and William in the Cafe were incredibly awesome in making certain we always had what we needed. We were treated like Queens!
Thank you All for...More
We spent 10 nights in Playacar Palace and didn‘t want to leave at all. The hotel is very charming, super clean but the best thing of all is the amazing service and kindness of its staff. We were attended in an unforgertable way. Thanks to...More
7 Thank Pelao Z
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 28 August 2018
Dear Pelao Z,
We are pleased that you have vacationed with us. Thank you for your kind words, we feel extremely proud by reading your comments, for us means a lot because we strive to provide the best possible service to all our guests in...More
We spent the week of Oct. 19-26,2018 for our fourth or fifth family get-together at Playacar Palace. Once again this is our favorite Palace hotel - not too big (200 rooms), great location of Playa del Carmen - close to local tourist spots (ex. Tulum,...More
We stayed at Le Blanc the first time we were with Palace Resorts for our honeymoon so the bar is set really high. While Playacar Palace is no Le Blanc from the facility to the food, the hospitality is just as good.
Things we loved:...More
the service was out of this world! from the moment we arrived and were greeted with a drink & warm towel to the last day when staff gave us hugs and wishing us well, we felt as though we were visiting friends not a hotel....More
Thank Moni G
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago
Dear Moni G,
Thank you for sharing this amazing overview, we are always pleased to ensure that our guests are delivered with the attention and comfort they deserve and to show the true Palace Experience as a caring family providing unparalleled services from the bottom...More
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and …More4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from PR Manager P | Property representative |
Thanks again for your question, at Playacar Palace that is a family oriented resort we offer a general checkin area, our Concierge level rooms offer a private VIP area on the beach (among other... More
Thanks again for your question, at Playacar Palace that is a family oriented resort we offer a general checkin area, our Concierge level rooms offer a private VIP area on the beach (among other amenities in the room) this area is exclusive for members and concierge level guests.
Please let us know if you need additional information.