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Hotel Xcaret Mexico - Preferred L.v.x. Collection

Carr Chetu Puerto Juarez Km 282 Municipio De Solidaridad, Playa del Carmen 77710 Mexico
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
123 people are viewing this hotel
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Free cancellation until 21/09/07
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Free cancellation until 21/09/07
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (9776)
Panoramas (112)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 19/10/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/10/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#31 of 290 hotels in Playa del Carmen
2020 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Room & Suite (883)883
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Valet parking
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Convenience store
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Seating area
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Spanish, Italian and 1 more
6 940Reviews1 627Q+A100Room tips
Traveller rating
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Popular mentions
Gypsy R wrote a review Yesterday
1 contribution
Laura was an amazing. She made sure we had everything we needed. Naomi was also amazing!!!! The Caesar salad was top tear. The food was 5 stars!!! The kids loved the desert. I will be back tomorrow for lunch.
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Date of stay: April 2021Trip type: Travelled with family
zapadwest wrote a review Sep 2020
Wheeling, Illinois34 contributions11 helpful votes
Hotel's Favourite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Travelled with family
9 Helpful votes
Response from J Ducoing, Propietario at Hotel Xcaret Mexico - Preferred L.v.x. Collection
Responded 01 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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Bryan R wrote a review Yesterday
1 contribution
The food and service was excellent, the ambiance was also very enjoyable. Laura and Naomi did a great job attending our table. Favorite restaurant at the hotel so far, would definitely come back again.
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Date of stay: April 2021Trip type: Travelled with family
Mackenzie S wrote a review 20 Apr
2 contributions
SO GOOD!!!! love Elmer! Brought out lots of good food! So nice and very good service! My favorite was the baravoise with the coconut ice cream amazing! 10/10 would come back and hangout with Elmer again!!!
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Date of stay: April 2021Trip type: Travelled with family
Alexandra Q wrote a review 19 Apr
4 contributions
Excellent service by our host and waiter Noemi and Armando. They treated us with a smile always and willing to answer our questions and requests. Food was exquisite. The ambience is peaceful but graceful. Food is prepared at the center of the restaurant, smells are delicious. The drinks are fresh and made to order. 5/5 will recommend and return as needed. So satisfied with our experience and our stay at Xcaret Hotel!
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Date of stay: April 2021Trip type: Travelled as a couple
Response from Director General, General Manager at Hotel Xcaret Mexico - Preferred L.v.x. Collection
Responded 2 days ago
Dear 913alexandraq, We appreciate your kind remarks on our food and beverages offerings; we will make sure to share your review with our culinary team, whom I'm sure will be thrilled to hear they were able to satisfy your palate with the ever-evolving dishes they work diligently to create, merging the best ingredients with the exquisite flavors of our Mexican cuisine. Thank you once again for taking time off your busy schedule to share this fantastic review and should you ever require another exquisite retreat, we will be more than happy to accommodate you once again. Sincerely, Hotel Management Hotel Xcaret México
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US$339 - US$942 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Xcaret Mexico - Preferred L.v.x. Collection
Which popular attractions are close to Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Nearby attractions include Xcaret (5.7 km), Ecopark Kantun Chi (2.5 km), and Rio Secreto (5.2 km).
What are some of the property amenities at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Conveniently located restaurants include The Traveler's Table, Restaurante Ha', and Xin Gao.
Are there opportunities to exercise at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret Mexico - Preferred L.v.x. Collection have an airport shuttle?
Yes, Hotel Xcaret Mexico - Preferred L.v.x. Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret Mexico - Preferred L.v.x. Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret Mexico - Preferred L.v.x. Collection?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.