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Carretera Chetumal-Puerto Juarez, Km 282, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$598
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Free cancellation until 21/10/24
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Expedia.com
US$585
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Free cancellation until 21/10/24
StayForLong
US$598
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SAVE US$126
Hotels.comUS$598
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Orbitz.comUS$598
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (9866)
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Panoramas (112)
Videos (3)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 19/10/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/10/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 296 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Room & Suite (886)886
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian and 1 more
7052Reviews1627Q+A100Room tips
Traveller rating
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Popular mentions
Bill Talbert wrote a review 14 May
3 contributions1 helpful vote
I’m not sure where to begin other than saying OMG!! What a resort. The views, the room, the beaches, the parks, the food. This hotel is a must stay!!! But when you do you have to stop by the pool/beach area and meet Pedro. The service at this resort is amazing, but Pedro stood out!! He would greet us everyday by our names. Not to mention we only introduced our selves once and he remembered. Pedro was so attentive to us, remembered our drinks, had towels ready for us. Even at times would run out and grab us tacos while we chilled at the beach. At the end of this trip I would honestly consider Pedro a friend. I will definitely be returning to this resort again. Yes for the views, beaches, food and parks, but I’m looking forward to coming back and seeing my Pedro
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Date of stay: May 2021Trip type: Travelled on business
1 Helpful vote
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zapadwest wrote a review Sep 2020
Wheeling, Illinois35 contributions14 helpful votes
+1
Hotel's Favourite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Travelled with family
10 Helpful votes
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Response from J Ducoing, Propietario at Hotel Xcaret México
Responded 01 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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michelle lopez wrote a review 13 May
Salem, Oregon11 contributions3 helpful votes
+1
Words cannot do this place justice I have never been to a place where every single person is happy to serve you in any way they can help they will. This place is Covid friendly and kid friendly. There is always something to do. Every single restaurant food. One of our favorite restaurant to go to it was El Mercado La Merced The servers were amazing and the attention was just unbelievable. Manuel, Oscar , Grisell and Abismael made us feel like We were the only people at this restaurant. They truly went above and beyond. My Concierge was Victoria She handled all of ours reservations for the dolphin and massage the pick up of our luggage the transportation to the Airport Everything is so organized here we were truly truly amazed we will definitely be back a few times a year it is definitely worth every single penny. If you can come to this place I recommended 1000 times
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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Response from Director General, General Manager at Hotel Xcaret México
Responded yesterday
Dear Paradise17270046536, We would like to thank you for taking the time to share this very positive comment on TripAdvisor. It is a real pleasure to read that you appreciated the welcoming service that was provided as much as our Mexican spirit and the delicate balance between our heritage and modernity. Please be assured that your kind words will be shared with the entire team which makes every effort to meet and exceed our guests’ expectations. We wish you have an excellent day ahead of you and look forward to welcoming you back soon at Hotel Xcaret México for another All Fun Inclusive journey. Sincerely, Hotel Management Hotel Xcaret México
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danielasistemas wrote a review 13 May
1 contribution
Amazing food and service. One of the best moles that I had. don’t forget to add some goodies from the comas, we had the huarachitos and they were to die for. We got around 7pm Right in time for the lámparas show. Ask for Saul very kind waitress.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Director General, General Manager at Hotel Xcaret México
Responded yesterday
Dear danielasistemas, Kindly allow us to express our gratitude for your high praises and remarks regarding your recent stay at Hotel Xcaret México, and for taking the time to share your experience on TripAdvisor. We are delighted to hear that you enjoyed the high quality of food and attentive service you received from our dedicated colleagues at La Cantina, Saul will be very motivated to read your high praises. We look forward to serving you on your next visit to our resort. Sincerely, Hotel Management Hotel Xcaret México
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April C wrote a review 13 May
10 contributions1 helpful vote
My experience at Xcaret was above and beyond any expectations. My company traveled to Hotel Xcaret Mexico for a work event and the entire coordination process was made easier with the help of Sandra Vergara Santiago. She was able to anticipate needs, keep things organized, and provide beautiful finishing touches to everything created. Above that she even left me with personal surprises in my hotel room for my birthday and for my hard work. Adrian Recamier Garcia was also present at our events and helped with everything, including delivering gifts to our guests' rooms. Pablo Ruiz in Guest Services went above and beyond to help with some last minute reservations and changing of group needs. Gabi, leading the Xenotes tour was also exceptional as a guide. Everyone I met was so much fun and so easy to work with.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Response from Director General, General Manager at Hotel Xcaret México
Responded yesterday
Dear abrilke, We would like to thank you for sharing such a kind review from your experience at Hotel Xcaret Mexico. Guests' satisfaction is our top priority, and the best reward we could have is to see our guests depart with everlasting memories from their stay. We are glad to know we were able to deliver this promise to you. After the pandemic impacted tourism around the world, we were sad to stop welcoming large groups that usually filled our property, upon our reopening we so looked forward to the opportunity, yours being one of the first groups we assigned two of our best coordinators Sandra and Adrian, we are thrilled to read that they were able to deliver. We appreciate you taking the time to recognize and share your insights on this with future travelers around the globe. We look forward to welcoming you back to Hotel Xcaret México on many more occasions. Sincerely, Hotel Management Hotel Xcaret México
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PRICE RANGE
US$339 - US$942 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hotel Xcaret México
Which popular attractions are close to Hotel Xcaret México?
Nearby attractions include Xcaret (5.7 km), Ecopark Kantun Chi (2.5 km), and Rio Secreto (5.2 km).
What are some of the property amenities at Hotel Xcaret México?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret México?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret México?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret México?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret México?
Conveniently located restaurants include The Traveler's Table, Restaurante Ha', and Xin Gao.
Are there opportunities to exercise at Hotel Xcaret México?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret México have an airport shuttle?
Yes, Hotel Xcaret México offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret México?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret México offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret México?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.