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Hotel Xcaret Mexico

Overview
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Road Chetumal-Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3 375)
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1 619 results
Traveller rating
1 284
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LanguageEnglish
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1 284
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All reviews la cantina del rio photo package xenotes tour river view cave restaurant parks included guest service manager main infinity pool kids pool dinner show pre arrival zip lining the check in process airport shuttle amazing resort xel ha
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1 - 5 of 1 619 reviews
Reviewed yesterday

This resort had potential to receive a 5 star rating but fell short on a few marks ( ones of which could have been easily avoided with proper staff training and a commitment to customer service). First we will start off with the great aspects...More

Date of stay: December 2018
1  Thank wendyPoole02859
Reviewed 2 days ago

I recommend taking advantage of the parks and tours while here. It is an amazing place. The staff are helpful, and make you feel special. The aquatic opportunities are also fantastic, from the many pools to the lagoon to the open water of the Caribbean.More

Review collected in partnership with this hotel
Date of stay: November 2018
Thank Fliberty G
Response from Hotel_Xcaret_Mexico, Director General at Hotel Xcaret MexicoResponded yesterday

Dear Fliberty G, Thank you for your very kind words and for taking the time to write such a positive and delightful review of your stay at Hotel Xcaret México. We are so thrilled you had such an exciting visit and enjoyed the wonderful surroundings...More

Reviewed 3 days ago via mobile

I spent there five days with my family, and let me tell you, it was the best experience we've ever had. Everyone in the staff is extremely kind and friendly, the room is amazing and the views around the hotel are just breathtaking. The food...More

Date of stay: December 2018
Thank Maria Antonia T
Response from Hotel_Xcaret_Mexico, Director General at Hotel Xcaret MexicoResponded 2 days ago

Dear Maria Antonia T, Thank you for joining us on this beautiful journey, we are pleased to know that your recent experience at Hotel Xcaret Mexico was full of color, smiles and unforgettable memories. We appreciate kindly the kind remarks about our property, we know...More

Reviewed 3 days ago

Our time here was nothing short of fantastic. We were shown to our room by Jesus and he was amazing! We still laugh remembering all of our conversations with him checking in and checking out. The resort is beautiful. I wish I could remember the...More

Date of stay: August 2018
Thank Elizabeth P
Response from Hotel_Xcaret_Mexico, Director General at Hotel Xcaret MexicoResponded yesterday

Dear Elizabeth P, Thank you for taking the time to review your recent stay with us at Hotel Xcaret Mexico. We always appreciate our dearest guest's feedback. We were delighted to read your kind comments and to hear that you rated your time with us...More

Reviewed 3 days ago

We visited the resort December 4-11, 2018 and I am already missing it. I would first like to thank the man who had the vision to create this beautiful resort. I heard a lot of wonderful things from the staff members. The place is absolutely...More

Date of stay: December 2018
Thank Wander769229
Response from Hotel_Xcaret_Mexico, Director General at Hotel Xcaret MexicoResponded yesterday

Dear Wander769229, Kindly accept our gratitude for the charming review that you have shared on TripAdvisor with regards to your recent stay at Hotel Xcaret México. We are delighted to hear that the details of your suite, the unique amenities and the culinary options available...More

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About
Description
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as More well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
900
Price range
US$412 - US$1 061 (Based on Average Rates for a Standard Room)
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Contact Information
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
900
Price range
US$412 - US$1 061 (Based on Average Rates for a Standard Room)
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (4 429)
Pool & Beach (826)
Dining (520)
Room & Suite (396)
Amenities (101)
Family and Play Areas (59)
Business Centre & Event Rooms (5)
Nearby
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Nearby RestaurantsSee all 1 517 nearby restaurants
Carmen Beer Co
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Perche No Restaurante Pizzeria
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Restaurante Ha'
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Xin Gao
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Nearby AttractionsSee all 787 nearby attractions
Experiencias Xcaret - Tours
2 094 reviews
1.04 km away
Xplor
16 549 reviews
1.22 km away
Xcaret Park
38 102 reviews
.96 km away
Xenses Park
1 235 reviews
.88 km away
Questions & Answers
Ask a question
marfepe
14 December 2018|
Answer
Response from Hotel_Xcaret_Mexico | Property representative |
Dear marfepe Good evening and thank you for contacting us, we only have rooms next to each other connected by one outside door, however we cannot guarantee these kind of room and depends under availability at the day of the... More
0
Votes
Google Translation
Abigail M
13 December 2018|
Answer
Response from Hotel_Xcaret_Mexico | Property representative |
Dear Abigail M Thank you for comments, we will contact you directly in order to assist you designing your experience and answering all your doubts. Kind Regards Silvia Luevano Guest Service Manager Señior Hotel Xcaret... More
0
Votes
Google Translation
S2018S
12 December 2018|
Answer
Response from Hotel_Xcaret_Mexico | Property representative |
Dear S2018S We thank you for contacting us and for choosing Hotel Xcaret Mexico, part of our extraordinary service it´s our exclusive All Fun Exclusive, therefore all our rates include this extraordinary experience for... More
0
Votes
Google Translation
Room Tips
"If you are fanatical about swimming like our family is, then I recommend the swim up room options."
flibertyg
2 days ago
Read review
"Loved our room. We were in 4495 and our friends were in 4191. Both in Viento. Great central location. Never..."
Wander769229
3 days ago
Read review
"Ocean View is a great choice. A great view and fairly quiet."
JohnZ335
3 days ago
Read review
"Everything was excellent "
Voyage61623765002
3 days ago
Read review
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