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Grand Velas Riviera Maya

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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
21 people are viewing this hotel
Expedia.com
US$1 196
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Free cancellation until 21/10/25
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US$1 197
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Free cancellation until 21/10/24
Trip.com
US$946
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Free cancellation until 21/10/25
Booking.comUS$1 197
Hotels.comUS$1 196
Destinia.comUS$1 334
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (4035)
Pool & Beach (1055)
Room & Suite (919)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20/07/03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 20/07/03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 306 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish
4834Reviews570Q+A100Room tips
Traveller rating
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Popular mentions
amir wrote a review Yesterday
Great Falls, Virginia1 contribution
The resort and its amenities particularly the specialty restaurants are absolutely far superior than other All Inclusive Mexico resorts we had been to. The service staff were welcoming and provided immaculate service round the clock. Our designated service staff Katherine Galindo looked over our room comfort, restaurant reservation, COVID testing appointments and transfer services. She even arranged for reserved pool front seats for our entire family during a busy period at the resort. Overall, we had a wonderful experience and will certainly go back in a not so distant of a future and recommend it to all our friends.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Try to enjoy beautiful suites, pools and specialty restaurants while the kids are entertained at...
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Fiman114 wrote a review 22 Sep
Vail, Colorado42 contributions18 helpful votes
+1
We've just returned from Mexico and staying at this resort this was a disappointment. To be fair, the only good during our stay was the level of service. It was prompt and courteous. The staff was friendly and very accommodating, the concierge was eager to take care of all our needs. The food was between good and mediocre. At this price level, I would expect a bit higher quality and greater variety. The entertainment was non-existent. There were virtually no activities offered on premises. The beach was dirty, covered with sea weed and it was dangerous to swim because of the rocks in the murky water. The only safe option was to swim in the pool. The room was spacious and well appointed. However, it was difficult to control room temperature, because A/C had a mind of his own. It was either extremely cold or hot and humid. Needles to say, that I can't recommend this property.
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Date of stay: September 2021
Location
Cleanliness
Service
Trip type: Travelled on business
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Tifntx wrote a review 21 Sep
Diana, Texas1 contribution
+1
We just got back and had an AMAZING time!! The service was unparalleled and the food was amazing. I'm not much of a drinker, but all the top shelf stuff was included in drinks, there is 24/7 room service, our kids LOVED the kids and teen clubs and the food was out of this world delicious! (The dinners would run easily $150-$175 per person in the states for the caliber of food...more with the alcohol.). It was really wonderful! And safe. We never felt unsafe and we had a group of 7 kids and teens with our friends and felt comfortable with them "roaming" around together and they loved the kids and teen clubs so much, they gave up beach and pool time for it! Our favorite person was Samantha in the Teen Club. Our daughter just adored her! And we had a full time concierge included (Katherine) and she was wonderful! And covid precautions and safety are unlike anything I have seen. We could take a lesson from them here in the states. Everyone was masked and sanitized and we felt safer than we do back here!
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Date of stay: September 2021Trip type: Travelled on business
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Interprid Traveler wrote a review 16 Sep
2 contributions6 helpful votes
+1
This is our 4th stay at Grand Velas. And , 2nd time at Riveria Maya property. The only reason we have returned over the years is because of the hospitality and the excellent food. Everyone seems to be well-trained and truly know how to treat you special and the hospitality feels genuine. Honestly , I am yet to visit a resort that can come close to the Grand Velas experience. When it comes to perfection, grand Velas knows it :-) Due to the current covid situation, we chose to visit Mexico again and trusted Grand Velas and they didn’t disappoint us. Our concierge Katherine communicated frequently over WhatsApp. Katherine went over and beyond to keep us happy during our stay - she even set up a teepee for my daughter (which my daughter absolutely loved) and made everything so special during our stay (it was my birthday and she had a surprise Cake and champagne ordered to the room as a surprise- all the minor/little things were taken care by Katherine so that made us feel even special). The beach had outdoor activities and overall , when compared to other Grand Velas properties , I personally think Riveria Maya has the nicest and largest property. The pool area is amazing! The beach is lovely too. Zen area was closed during our stay due to the construction. So we couldn’t return to Sen Lin which is my husband’s favorite restaurant and there also used to be another restaurant called Chaka which seems to be permanently closed. :-( Therefore, the breakfast and lunch options are not as good with only Azul as an option. The buffet is really not up to the mark. But the staff at Azul will quickly cook something if you ask them for something you don’t see on the menu. We mostly ate our lunch at the Tiki bar by the pool and ordered room service because Azul does get boring. Dinners were as usual fabulous. This time we didn’t quite enjoy Cocina De Autor - it was definitely good but didn’t feel as mind blowing as it felt in the last 3 visits. May be , the chef was not in the kitchen on the September 14th evening. Nevertheless , Piaf , Lucca and Frida were as usual excellent. Wish Senlin was open too :). The check in process felt really long. However , they quickly made up but since we were really tired after a 5hour flight journey , it felt a bit taxing. After that , onwards entire experience was excellent. Big Kudos to Francisco by the pool (in the tiki bar) and Francisco at Frida. Both were amazing hosts. Luis and Jorge by the pool were also very good at providing a high quality service. Can’t wait to visit Grand Velas again!!!!
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Date of stay: September 2021Trip type: Travelled with family
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skay2305 wrote a review 14 Sep
New York City, New York1 contribution
Grand Velas is a beautiful resort with fantastic staff and amazing world class facilities! The staff were very welcoming, helpful and professional. Everything was clean and well manicured. I would absolutely visit again. My family had a great time.
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Review collected in partnership with this hotel
Date of stay: September 2021
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Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
As a team, we are excited to learn that you and your lovely family enjoyed this extraordinary vacation experience complete with natural beauty, warm service, and clean facilities. We feel highly proud to learn of yet another highly satisfied family, and knowing that you "would absolutely visit again" is the best reward we could receive. Thank you for reserving with us at Grand Velas Riviera Maya and for sharing your fulfillment with the world. Until next time, you can be assured that we will remain at your service for all your future vacation needs and wishes. RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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PRICE RANGE
US$815 - US$1 316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Saffron, Piaf Restaurant, and Brisas Restaurant.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Velas Riviera Maya have an airport shuttle?
Yes, Grand Velas Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (8.4 km).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.