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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
34 people are viewing this hotel
Hotel direct offer!Book Direct for the Lowest Rates
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US$510
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Free cancellation until 21/12/17
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US$511
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Free cancellation until 21/12/17
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Free cancellation until 21/12/17
Hotels.comUS$511
Hyatt.comUS$510
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/01/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cancun
Updated 21/01/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more.
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Room & Suite (1 600)1 600
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
89Good for walkers
Grade: 89 out of 100
38Restaurantswithin 0 km
16Attractionswithin 0 km
9822Reviews1585Q+A100Room tips
Traveller rating
  • 7 656
  • 1 364
  • 457
  • 173
  • 175
Traveller safety
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Popular mentions
trek24seven wrote a review Yesterday
1 contribution
Genuinely wonderful people working at this hotel. Staff is very interested in your happy and healthy visit. You can coach customer service, but not the level of humanity displayed by these locals. The staff made this visit for us. They are quick to serve and do so with a smile. Hyatt delivered an excellent product. The room was clean and COVID protocols were followed when our room was entered.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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montgomery3678 wrote a review 10 Jun
Lenexa, Kansas15 contributions2 helpful votes
+1
Hotel's Favourite
This was our first all inclusive resort and it was amazing. The staff , starting with Manuel were extremely courteous and helpful. Sparkling wine was brought to us on check in. A welcome greeting after a long hot day of traveling. Our ocean view rooms had views from the front and back. The hotel staff came in twice daily for cleaning and turn down. Food was incredible all around. Maria Marie the gourmet Mexican restaurant is not to be missed. Diego was incredibly attentive as was our waiter the first evening there. Camilo, the hibachi chef at Asiana was extremely talented and the food was cooked to perfection. Highly recommend.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded 2 weeks ago
Dear Mongomery3678 Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Hyatt Zilara Cancun. We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for. We will be happy to host you again! With kind regards, Adriana García Assistant to the General Manager
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Tiffany M wrote a review Yesterday
Brooklyn, New York1 contribution
A really great resort. The staff went above and beyond and I had no bad interactions whatsoever. Suite service is complimentary (can't say the same for other resorts). Only negative was the lack of vegan and vegetarian options.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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jrose619 wrote a review Yesterday
Houston, Texas9 contributions4 helpful votes
Great time for a great price. The spa was absolutely amazing. Our masseuse Beatriz and Theresa were amazing. Prior to the trip we received and email with a discounted spa package 80 min massage for the price of 50 min. It was the best massage I’ve ever had. We stayed here 8 years ago for our honeymoon as couldn’t wait to come back.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Make restaurant reservations before you get here.
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ar8897 wrote a review 23 Jun
Mackinaw City, Michigan2 contributions
We enjoyed our stay here. I especially want to note that Marta leads a yoga class most mornings. This was a highlight of our stay. She is both an excellent instructor and interesting to talk to. She also leads other exercise classes - a great way to start the day before indulging all day at the bar and restaurants (which are top notch). Thanks Marta, thanks Zilara.
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Date of stay: February 2021
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Response from ADRIANA GARCIA, Other at Hyatt Zilara Cancun
Responded yesterday
Hi ar8897, Thank you for your visit to Hyatt Zilara Cancun, We are honored to have earned your 5-star recommendation. Martha will be acknowledged, thank you for the shoutout. We hope to see you again real soon. Adriana Garcia Assistant to the General Manager
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PRICE RANGE
US$285 - US$588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal in cancun hotel cancun, the royal hotel cancun, royal hotel cancun, royal cancun resort
FORMERLY KNOWN AS
The Royal
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
310
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Frequently Asked Questions about Hyatt Zilara Cancun
Which popular attractions are close to Hyatt Zilara Cancun?
Nearby attractions include Playa Caracol (0.2 km), Forum Beach Cancun (0.2 km), and AMMA Club (0.3 km).
What are some of the property amenities at Hyatt Zilara Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cancun?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lorenzillo's, and Pelicanos.
Are there opportunities to exercise at Hyatt Zilara Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cancun have an airport shuttle?
Yes, Hyatt Zilara Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hyatt Zilara Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (1.1 km).