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Moon Palace Cancun

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Carretera Federal 307, km 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$1 504
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Traveller (23319)
360
Panoramas (198)
Pool & Beach (4265)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish

Location

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35814Reviews7633Q+A100Room tips
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Popular mentions
Cindy wrote a review Yesterday
1 contribution
Safety & Travel: We LOVED our stay at Moon Palace!! We felt very safe there with our teenage kids. We left the resort three times using cab service and the security to get back in was very tight. We liked that. We visited Beach Palace, Isla Mujeres Palace, and Cozumel Palace. We figured since we traveled so far we would see the hotel zone beach and the islands. We ate at the sister resorts and used their pools on the days we traveled. Kids cannot use Isla Mujeres because that one is adults only. Had to pay for transportation, but with a little research ahead of time, it wouldn’t be bad. The trip to Playacar to catch the Cozumel ferry takes forever due to construction, but it is worth the trip. Resort Grounds & Service: Other than an ugly beach that is not swimmable, I really do not know how anyone could have a complaint about Moon Palace. We stayed at the Sunrise section. Loved the food (oh my gosh - it was delicious), entertainment, and enormous pool. The grounds were beautiful, and the staff worked tirelessly to make it a wonderful place. We paid for a swim-up suite and it was a good purchase. When the other pools close, you can walk right outside your glass door and take a dip at any time. The swim-up pool at Sunrise is big and beautiful, too. Medical Care on-sight in Case of Emergency; One thing I should mention was that our daughter got a bad ankle sprain using the surf machine. She fell and hurt herself. It was just an accident. A manager of a restaurant noticed her limping and had a medical assistant come to the restaurant to check her out. He recommended she see a dr. They had a Dr on staff and she got the most thorough exam we have ever seen. Our kids are athletes and have had injuries and sprains before. The Dr wrapped it, ordered a boot so she could still walk around & enjoy things without crutches, and followed up with us. Her boot and prescription for anti inflammatory meds was delivered the next morning. It was all very fast, effective, and inexpensive. Natalia, the Dr., was awesome. Many thanks to her!! Staff I feel so grateful to everyone who served us. Every single employee we encountered was nothing but kind and helpful. They never showed a tinge of being annoyed or frustrated to anyone at any time. We even witnessed obnoxious, spoiled people making demands and they still treated them with respect. I was in awe of their patience, and effort to accommodate every wish. We have never experienced this kind of service in the U.S. Outstanding!!! We said no to the time share pitch and they did not bother us. They called and left a message in the room - no harassment. They tried to talk to us when we were checking out, but we were simply in too big of a hurry to hear them out. Overall, Moon Palace is a great place for families!
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Date of stay: June 2021Trip type: Travelled with family
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Thomas C wrote a review Yesterday
6 contributions10 helpful votes
Stayed at Moon Palace Sunrise on 29th May for 10 days with my wife and son. Yet another 1st class stay at this hotel. Every time you go, the excellent service and the quality food gets even better. There is ten restaurants to choose from. What ever your taste, there will be a restaurant for you. The staff give you exceptional service and work very hard. The pool on the Sunrise is the largest I've ever seen. Entertainment is fantastic. There is 24 hour room service included. Download the Palace Resorts App. All the information you need is on there. The rooms are lovely. Luxury huge bed with luxury bedding. Rooms are very clean. Mano at breakfast was very good. Fatima at the flow rider was fantastic. She really looked after our son Thomas. She is an absolute credit to the staff. I've been to many resorts all over the world. You'll not find a better value all-inclusive hotel than Moon Palace or any of the other Palace resorts.
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Date of stay: May 2021
Cleanliness
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Sleep Quality
Room Tip: Try to get a room on the 3rd floor with a sea view on the Sunrise side .That's the busier...
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Angelina H wrote a review 21 Jun
Hilliard, Ohio38 contributions12 helpful votes
+1
Let me start by saying that my family and I have been coming to moon palace for 10 years now, and we are members. We stayed for 7 nights in Sunrise in mid June, myself and my boyfriend as well as my sister and her friend. We loved it! The service is always great, and if you need something, just ask! Overall we had an amazing time, I am counting down the days until I will get to come back. During our stay the weather was pretty bad- it rained almost everyday. However moon palace is so big, and has so much to do that there was never really a dull moment, and the staff does a lot to try to keep activities open even during the rain. My boyfriend and I enjoyed playing pool at the sky bar when rained in, as well as spending some lazy time relaxing in the in-room jacuzzi together. Also enjoyed the nightclub, it was surprisingly busy. Played what time to be a loop of Latin>House music> hip hop/ R&B so there’s a little something for everyone. We always spend at least one day at beach palace during our stays, this time was no exception. However due to Covid, they did not have the normal shuttle that brings you to the hotel strip. We just went outside and waited about 5 min for a taxi- cost a little over $20. We ended up taking another taxi to the Mercado 28, which was also around $20. They’ve got prices listed at the taxi stand but they’re not always accurate, I think it comes more down to what the particular driver is feeling that day. As far as food goes, we loved it! Food has always been good at moon palace but they’ve added some new restaurants that stepped the game up. We tried riviera maya on one of our first nights- Delicious! Highly recommend the pork belly taco appetizer and the Cochinita pibil! Plus the fresh hand made tortillas- hands down one of my favorite meals of our stay. My boyfriend loved the breakfast buffet every morning, however we also tried los corporales one morning for breakfast which was also outstanding. The app has a section to make reservations however it’s a bit iffy. Sometimes it would work, sometimes it wouldn’t. Often it would show there being seats available, but then when you tried to reserved those seats it would say no available seats. This made it very difficult to make reservations some days, we ended up calling the operator and with some nudging my boyfriend was able to get us same day reservations for la trattoria and next Day for momo. Operator explained that a lot of times reservations are booked two days out, so be aware of this and plan accordingly! La Trattoria is one of the older restaurants that in all our time at moon palace i had never been able to try until this trip, and i will say it is definitely worth making a reservation! Finally, I’ll get to resort credits. We were given $1500 of resort credit, as well as a 25 min massage for all of the adults and 2 mani/pedis. We took them up on the massages, and one of the mani/pedis- so relaxing! When we checked in we were given a list of what we could spend our 1500 resort credits on, and unfortunately I forgot to snap a picture of it. However there seemed to be a little something for everyone; adventures, golf, various upgrades etc. We ended up using all of our credit towards a swimming with dolphins expedition. Now, myself and my sister have swam with dolphins many times at moon palace, but our guests wanted to so we decided to take it. I would have to say, out of all the times we’ve swam with dolphins, this was probably the most anti-climatic and honestly I don’t think it was worth all $1500. We were shuttled to a park about 15 minutes from moon palace (transportation was not included, cost $35 total), where they were very efficient. There was minimal waiting time, we basically just got changed, got in and did the usual stuff and then got back out and right back on the bus. Don’t get me wrong it is always amazing to swim with dolphins, but I just feel like for all my resort credit I was definitely expecting more of an all day activity. Previous years we have done a trip to isla mujeres where we swam with dolphins and had a free lunch and bar as well as down time to snorkel and explore the Island, so i was expecting more of something like this. Word of advice, I would consider using resort credit for one of the more spectacular options and then just paying for dolphin swimming out of pocket if that’s something that interests you. Anyways, as always, we thoroughly enjoy every single day spent at moon palace, and I would not even consider staying at a non-palace resort! We will be back in the near future and would definitely recommend to any and everyone!
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: If you have a flight change, that you tell front desk as soon as you find out, so that they can...
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear AngelinaH_11, We love to receive reviews like yours since it gives us a little look at the wonderful vacation you had, thank you very much for sharing it with us and the TripAdvisor community. Our guests are the most important for us, and it is always important for us to feel comfortable and welcome during your stay. It is great to learn you could enjoy from our different centers of consumption. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are happy to read our team is first-class, and our collaborators are what makes a difference! For Moon Palace Cancun, it has been an honor to be your host for your vacations for the past 10 years and nothing will please us more than having the opportunity to keep welcoming you for the next 10 years. Best regards, Christian Rangel General Manager Moon Palace Sunrise
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RKing wrote a review 19 Jun
Phoenix, Arizona3 contributions8 helpful votes
The best thing: 99 percent of the staff : fantastic, friendly, knowledgeable, excellent all around. The worst: the absolute worst excuse for a beach. Smelly, weeds everywhere, dark brown water that you aren’t permitted to enter even if you dared to want to do so. (It is red flagged.) Tied for worst: the nightmare, pushy membership (like a timeshare) crap. My wife got sucked into it, and because it was her birthday week—I didn’t complain and just went along. DO NOT GET SUCKED INTO THIS CRAP. IT IS NOT 90 MINUTES. It is 4 HOURS of hard sell for what amounts to (spoiler alert!) a very expensive discount plan. (Imagine a used car sales pitch. Multiply that by 8.). Day passes for the Grand, room credits, even lunch with my favorite celebrity would not be worth dealing with this insufferable waste of precious vacation time. Other highlights: Like others, we booked Sunrise, they tried to put us at Nizuc. Ordinarily I would have went along, but we had four rooms of friends booked and only two rooms ended up moved (we were not interested in separating and the rooms were linked as such.). We insisted on Sunrise as we had booked, and after three hours they found us “garden view” rooms instead of the “ocean view” rooms we paid more for. We were promised the “ocean view” rooms would be available for the remaining six nights. (The “garden view” rooms actually had a view of the ocean from the balcony albeit kind of far.). Fine. Next day: changed rooms. Ended up several buildings farther from the lobby, and slightly closer to the “ocean”. I have no idea what the “ocean view” upgrade was that increased the price by 10%, but… The grounds are quite nice. Nicely manicured etc. Saw lots of iguana/lizard reptiles. Saw deer. That was cool. The rooms are average. Not awful, not luxurious. Some deferred maintenance. Never got a king bed we planned on. The buildings have serious leaking on the rainy days in the common areas. It rained a lot while we were there and the buildings leaked from places they should not have in the common areas—usually the breezeways in the middle of buildings, sometimes from the light sockets. I’ll post a photo. Makes you wonder. Best meal, by far: Agra. Momo teppanyaki was pretty good too. But be prepared to be absolutely persistent for reservations at the places requiring them. The app is a waste of time for reservations, if you rely on it, you’ll never get anything. Most of the food is average buffet food. Nothing great, but nothing terrible either. COVID testing is a joke and a farce. Some of my party had results in their emails in three minutes. It is not an exaggeration. IT ISN’T POSSIBLE to have a real COVID test result in three minutes. My email took 40 minutes because the guy who performed the test forgot to turn in the results of me and my crew to the gal sending the emails. I get no one wants a positive COVID test. I get the hotel doesn’t want to deal with someone who tests positive. But if we are paying for it, and we are, it should be a real test. (It took over an hour, sitting in a ballroom, to SCHEDULE the test.) I even asked the guy who swabbed me if anyone came back positive. He said he hadn’t had one. It sounds great, but it is total BS. As long as Mexico remains one of the limited places tourists can go without too much COVID restriction, Mexico and more specifically this place will stay booked to capacity and they’ll keep making their money. But I won’t be back. There are just too many places that are … better. To have such an abysmal excuse for a beach, despite advertising photos crystal blue water, is just a deal-breaker on in a destination for … beach vacations. I can fend off joining the timeshare crap—but I have no ability to fix geography. Now hotel public relations department can post the obligatory response that my critiques have been relayed to the appropriate departments, and go back to stalking people to pay now for discounts on future stays.
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Date of stay: June 2021
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Nayda F wrote a review 19 Jun
1 contribution
Los Caporales Wow! Amazing! Exceptional! How else do you describe a restaurant that goes above and beyond to make your last night memorable. Our server, Yahir, was attentive and made the evening exceptional. Yahir made suggestions regarding food. We began with different types of salsa, all so flavorful. Then came the tacos and elote, both were fantastic. We ordered our main dishes. I thought I was full until the flan came out. I am not one for sweets, but I finished the entire thing. If you visit Moon Palace Nizuc, Los Caporales is a must!
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Date of stay: June 2021Trip type: Travelled with friends
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Response from , Propietario at Moon Palace Cancun
Responded 4 days ago
Dear 442naydaf, Thank you very much for staying at Moon Palace, We feel much honored to learn that you had a pleasant experience at Los Caporales. We are comitted to providing the best experience to our guests, and it is great to read that Yahir's services was a clear example of this, we appreciate your kind mentions for him. Furthermore we hope to welcome you again soon for more exceptional culinary experiences, Warm regards, Pamela González e-Conciertge Moon Palace Cancun
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PRICE RANGE
US$299 - US$710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (1.1 km).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace Cancun have an airport shuttle?
Yes, Moon Palace Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.