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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (901)
360
Panoramas (1)
Pool & Beach (217)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/08/30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 20/08/30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#53 of 272 hotels in Cancun
Travellers' Choice
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Location

Full view
76Somewhat walkable
Grade: 76 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport12 kmSee all flights
Aerodromo de Playa Del Carmen61 kmSee all flights
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583Reviews90Q+A100Room tips
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Popular mentions
somalya g wrote a review 14 Sep
2 contributions
The site is unbelievable. The feeling is a fairytale. We came during the week day and it was not packed at all so that was a plus. The drink feels a little water down and doesn’t taste like alcohol at all. The service is amazing though.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded 2 days ago
Dear Guest, Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for the inconveniences you experienced, I have shared your feedback with our management team to ensure we better your experience . We hope that we can better your experience when your travels bring you back to Cancun. Sincerely, Daniela Hernandez Quality Manager
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Damaris A wrote a review 13 Sep
1 contribution
Great views at the hotel and lunch at the beachwalk was great. Julio had awesome service!!! The Italian restaurant also has fresh made pasta and the fish (mero) at the Sedona restaurant was unbelievable.
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Date of stay: September 2021Trip type: Travelled with family
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Response from MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort & Spa
Responded 3 days ago
Dear 65damarisa, Thank you very much for your valuable comments. We appreciate you having placed your trust in JW Marriott Cancun Resort & Spa. We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our associates who take care of every detail in order to provide an unforgettable experience. We are glad that we have been part of your celebration, and we will be more than happy to have you back. Sincerely, Melissa Basto Marketing & PR Manager
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Andrea B wrote a review 12 Sep
1 contribution
Manuela at the pool took care of us all day! She made sure we had everything we needed before we knew we needed it! Food was brought to us hot with plenty of extra plates and drinks and water were always extremely timely! Thank you so much!
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Date of stay: September 2021Trip type: Travelled with friends
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Betty B wrote a review 08 Sep
1 contribution
We were amazed at all the amazing staff members treatment I have absolutely no complaints with them. the food, the staff and the surroundings were all amazing The view was the best view I have ever had from any hotel SO AMAZING
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Date of stay: September 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: I had 837 and the view was amazing breathtaking Ocean front and definitely quiet
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Response from MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort & Spa
Responded 1 week ago
Dear bettybL373EB, While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at JW Marriott Cancun Resort & Spa. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best regards, Melissa Basto Marketing & PR Manager JW Marriott Cancun Resort & Spa
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Tosha Holmes wrote a review 07 Sep
Provo, Utah11 contributions4 helpful votes
The J.W. was perfect in every way. The variety of dining options made it easy to find food from the pizza at the small cafe to the fine Italian restaurant downstairs to the poolside Mexican food. The staff was all professional and extremely helpful. The hotel was clean and well-maintained. The location on the beach is gorgeous and we loved having a room with a beach view. The pools are beautiful and great for swimming during the day or night. Rooms were comfortable and quiet and we were treated amazingly.
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Date of stay: August 2021
Rooms
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Room Tip: Beach view rooms are the way to go!
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Response from MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort & Spa
Responded 1 week ago
Dear toshakholmes, Thank you for your preference to stay at JW Marriott Cancun Resort & Spa and for sharing the details of your stay with us. I am pleased to know that our hosts/associates has contributed greatly to make your stay memorable. We are committed to offering outstanding service. On behalf of JW Marriott Cancun Resort & Spa, we look forward to your next visit! Kind regards, Melissa Basto Marketing & PR Manager JW Marriott Cancun Resort & Spa
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.1 km), Playa Ballenas (0.3 km), and Extreme Games Cancun (0.4 km).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Funky Geisha Cancun, Chambao Cancun, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Cancun Resort & Spa have an airport shuttle?
Yes, JW Marriott Cancun Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.