Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Beach Palace All Inclusive hotel boasts a prime location with easy beach access and ocean views, which is a highlight for numerous guests. While the amenities such as pools and entertainment are generally appreciated, some visitors have encountered overcrowding and reservation challenges. The cleanliness of the rooms and facilities often receives commendation, although housekeeping inconsistencies have been noted. The spacious rooms, however, are said to be in need of an update, and issues like brown tap water have been flagged.
Travelers enjoy the lively atmosphere, though the poolside music volume has been a concern for some. The staff's warmth and attentiveness stand out, despite occasional lapses in service speed. Nevertheless, several guests question the hotel's value for money, pointing to overpriced services and high-pressure sales tactics.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Overall great trip. As noted in other reviews, the place needs some TLC. Beds we’re comfortable, the rooms ac was cold, showers were always warm/hot, and they cleaned every day. Great selection of TV channels in english and Spanish. Room service was fast and the food was outstanding. Ordered a bottle of wine to the room…no less than 10 minutes it was there. Super impressive l.
The food had a great variety and was better than other resorts we’ve visited. The pizza place was way above average for mexican pizza. Japanese spot had a huge menu and our waiters Daniel and Ramon gave us “special” items to try and quickly served drinks and the food. They were stand out waiters. The buffet was ALWAYS good and a great backup for anything. Rsvps on the app were easy as well.
The sports bar had a huge selection of high end liquor and the staff was amazing every night. Offering special drinks, putting out peanuts, etc. Zacharia, Odely, Jose Alfredo, and Evick were all stand out employees.
By booking through a member we had black wristbands which gave us access to the beds on the beach. We had an issue here where the pool concierge with the big belly put boogie boards and towels down “saving” the first two rows for guests who tipped him. We moved them several times and he would get pushy with us. We noticed most days that no one even used the “saved” beds and other members who are members had no where to sit in the VIP. For this reason we’ll never sign up as members.
However, when on the beach, it was super clean with no seaweed, bluest water you’ve ever seen, was only rough one day, and the staff would put up an umbrella if you asked when it got too sunny. They had one guy in our section all week, Francisco. Nicest man ever. Came around often, always had cold waters, and if you ordered food…it came fast and was hot. Not alot of vendors I noticed which was nice. The staff set up football, soccer, and volleyball for guests to play. That was cool.
They had plenty of entertainment and good variety.
Overall I would come back but I wouldnt join as a member.
Read more
Date of stay: February 2025Trip type: Travelled with family
Room Tip:Get down and put your towels out! Its a game to get a decent seat! The app was super helpful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts Management, Owner at Beach Palace All Inclusive
Responded 3 weeks ago
Dear CoffeenBeers, Thank you for taking the time to share such a wonderful review of your experience at Beach Palace. We are delighted to hear that you had a great trip and that many aspects of your stay exceeded your expectations. It is wonderful to know that you found our rooms comfortable, the food outstanding, and the service efficient. We are especially pleased to hear about the exceptional attention you received from Daniel and Ramón at the Japanese restaurant, as well as from Zacharia, Odely, José Alfredo, and Erick at the sports bar. Your kind words will be shared with them as recognition of their dedication. Additionally, we are glad that Francisco made your time on the beach even more enjoyable with his attentive service. We appreciate your feedback regarding the beach loungers. Our goal is to provide all our guests with the best experience possible, and we will certainly review this matter internally to ensure a fair and pleasant environment for everyone. It is great to hear that you enjoyed the beach, the entertainment options, and the overall atmosphere of the resort. We sincerely hope to have the pleasure of welcoming you back in the future for another wonderful stay. Best regards, Mark Dhale General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The hotel prepares very good meals, very nice rooms and has a very good location an excellent beach were lowered to drinks and beers did not have several types of tequilas, from the pool previously were air conditioned and this time we touched the very cold water therefore we made a report which was not attended as one could not get into the sea because of bad weather. The restaurant staff in the kitchen area very attentive, high quality food highlighting the work of Mr. Oscar Olvera and his team Alejandro Roblero, Juan Ek, Damian, German, Guadeloupe and Sara very professional. Very good the animation team except for Luis Ruiz for his bad attitude towards his colleagues and the guests and makes offensive comments (we participated in his activities and realized his bad attitudes as far as others very well
Read more
Automatically translated
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Que se preparen para disfrutar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I was presently surprised with this resort. Yes, the giant “arch” is an eyesore and the resort could use some upgrades, but there were so many pros that outweighed the cons. There is also an abandoned resort next door, but that didn’t affect our stay at all. I will preface by saying the resort was at 50% capacity while we were there, at least that’s what we were told. I can imagine it could feel crowded with more people and the resort could get a little boring if staying more than 4/5 nights, so I would plan a few excursions if staying longer.
I loved that the restaurants didn’t require reservations and we had no more than a 10 minute wait to get in anywhere. The food was really good too! Momo and Tavola were my favorites. Eduardo was the best waiter at breakfast and lunch! There is also a coffee shop with an array of sweet treats, crepes, and ice cream. There is also food service at the pools. Poolside service was pretty good too!
The kids club currently undergoing construction so it’s moved to another building in a boardroom space. It’s a little bare but there are plenty of activities for the kids and the staff was nice, especially Abril. It doesn’t seem like there’s a set schedule for activities though, it’s more like open play.
Seaweed was pretty bad and the sea was rough for a few days, but clear and calm others. The beach was cleaned every morning. Rooftop pool was really warm and the views are great. There are ramps everywhere and the elevators were fast and efficient. They offered the timeshare presentation at The Grand but they weren’t pushy about it. The app was really easy to use and great for requesting room service, extra towels or maintenance. The shows were good, but more on the basic side without any props or extra pizazz.
Read more
Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts Management, Owner at Beach Palace All Inclusive
Responded 05 Jun 2024
Dear travelwithcandace, We are delighted to hear that you were pleasantly surprised and enjoyed many aspects of your visit. Your feedback is invaluable to us as we continually strive to improve our guests experiences. It is wonderful to know that you found the food to your liking, especially at Momo and Tavola, and that Eduardo provided exceptional service. Our coffee shop and poolside food service are also aimed at offering convenient and enjoyable options, and we are glad these met your expectations. Regarding the beach conditions, we are aware that seaweed and rough seas can affect our guests' beach experience. Our team works diligently to clean the beach every morning, and we are glad you found the rooftop pool and its views enjoyable. Thank you once again for your review. We look forward to welcoming you back and providing an even more memorable experience. Warm regards, Mark Dhale General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I took our 2 Grandchildren for a 3 night stay. The Reception staff were efficient except that we had to wait 3 hours for cases to arrive in our room because of their system, that was not explained to us upon our arrival. Housekeeping was non existent on the day after we arrived. On the following day, I had to call twice to get anyone to come, change used towels, refill the tea and coffee and the milk etc. it was not acceptable. The food was OK but nothing special. The waiting staff were nice and polite. Why the hotel thinks, that blasting loud, booming disco music every day from 10am from the poolside, is something everyone wants to hear, is a mystery! We could even hear it through our room’s double glazed doors and we were 4 stories up. If you want to eat at either the Chinese or Italian restaurant, you have to book by calling between 8am and 10am. We did eat dinner in both of those which was a change from the main restaurant. It was disappointing for our 10 and 12 yr old grandchildren to be offered the children’s menu with extremely limited choices in the Italian one, called Gondola.. My husband ordered a cream of tomato soup that came as a bowl of cream with a tiny spot of tomato purée on the top. Inedible. People tended to come down to the poolside very early in the morning and put towels on the chairs but then disappear. I was the only person swimming at 7am every day, but most of the chairs were already “taken”. Surely the hotel, with its many staff could monitor this behaviour. We found the hotel shop to be extremely expensive with items incredibly overpriced. I would suggest patrons bring everything with them that they might need for a beach holiday. Would we stay again…..absolutely not!
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:The loud music from the poolside from 10am is very intrusive. Ask for a room at a high level.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts Management, Owner at Beach Palace All Inclusive
Responded 28 Aug 2024
Dear Vickym830, Thank you for sharing your detailed feedback. We appreciate you choosing Beach Palace and the time you took to provide insights into your recent family getaway. It’s great to hear that you found our reception staff to be efficient. However, we regret that certain aspects of your stay did not meet your expectations. The experience you described regarding the delivery of your luggage and the challenges you encountered with housekeeping do not align with the standard of service we aim to provide. We are also grateful for your comments regarding our dining options and entertainment offerings. Your feedback about the loud music by the pool and the dining experience in our restaurants has been noted, and we will certainly take this into consideration as we continue to refine our services. Regarding the practice of reserving poolside chairs, we understand how this could be frustrating. Our team strives to ensure that all guests have a pleasant and enjoyable experience, and your suggestion for better monitoring has been duly noted. Thank you once again for your feedback. We hope that you will reconsider visiting us in the future. Kind regards, Mark Dhale General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our adult children and we spent 5 nights at the Beach Palace and had a wonderful time! The beach is beautiful and water is clear, compared to other resorts we've stayed at in Riviera Maya and Playa del Carmen over the past few years. We were about 20 minutes from the airport and used the Palace transportation to and from the resort. We stayed in a room with a lagoon view and saw some incredible sunsets from our patio! The staff and service were incredible! We enjoyed the excellent food at each restaurant and loved that you didn't need to make reservations or be told that you couldn't get a reservation. You could go to any restaurant any night you wanted. We ate at every restaurant and enjoyed each meal! Sometimes we had a little wait for a table, so we just got a drink while waiting! I have food allergies (dairy, gluten, peanut, egg) and listed them on the cell phone app prior to arrival. I was very surprised that when we checked into a restaurant they could see there was a person with an allergy, they acknowledged it, wrote it down and let the waiter know. In addition, the buffet manager, Janet, asked what the chef could make me for the next meal and the next day for breakfast. They cooked the meals separate from other food and depending on how busy the restaurant was it took about 15-20 minutes. They brought whatever I requested and even made some suggestions. I appreciated Janet's attention and also the delicious food the chef, Edward, made for my breakfast and lunch meals. At each dinner restaurant, they made food that didn't have any of my allergies as well. This was the first time I've had a resort do this, and we've been to Cancun many times over the years. It was also the first time I didn't get sick at least once while on my trip. Our breakfast and lunch waiter, Ernesto, was so good, made meal suggestions, always brought the "Not Milk", plant based milk, for my coffee and even made lattes with it. He took the best care of us at meals! Edwardo, waiter at Smokehouse, was excellent and provided great dinner service two nights. Alfredo the bartender at Sky Bar, was so fun to talk to and made fantastic drinks. He had a great knowledge of tequilas and made the best margaritas! We enjoyed talking with him as well! The service was top notch! The rooms were nice, clean and beds were comfortable! The entertainment staff at the pool and beach were great and a lot of fun! The fitness instructor did a terrific yoga on the beach at 7am, which was wonderful to do as the sun rose.
We were pleased with all aspects of the Beach Palace and would return based on the incredible beach, food and service they provide.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Management, Propietario at Beach Palace All Inclusive
Responded 17 Nov 2023
Dear michellepI1562ZE, Thank you for choosing us, it was an honor your visit to Beach Palace. We are thrilled to receive your positive review, we are pleased to learn that you were able to enjoy our facilities, services and attention, thank you for sharing your experience in the TripAdvisor community and recommending us. We are honored by your compliments regarding your culinary experience. We truly appreciate knowing that you had a delicious experience at all our restaurants. We are so delighted to know that our wonderful staff was always attentive to your needs and they provided you with the elegant and professional service and attention you deserve. You can be sure that each of the members you mention will be recognised for their excellent customer service. Reviews like yours are truly an inspiration to us, as they encourage our efforts to always offer a first class service. We will be waiting for you for another extraordinary stay at Beach Palace! Best regards, Mark Dahle General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort itself looks more like a hotel so I missed more nature aspects compared to others but it is honestly stunning inside and the beach is incredible. We had a wonderful check in experience. We all received cold, scented towels and a beautiful flower which was very cute.
There are 3 pools in the main area, one with a slide for children, one really big pool where all the activities are and a smaller pool which is nice and warm with a swim up bar. There is also a hot tub that’s actually hot which was nice when the days started to cool down and on the terrace there’s two more large pools with drink service. The gym is also up there and it’s very nice, just small but it does the trick for a vacation workout.
The service was absolutely mind blowing. The staff are SO attentive and so friendly. They even serve you lunch around ANY of the pools and I’ve never experienced this at any other resort.
All of the restaurants were phenomenal in terms of service and food quality. Even the room service was hot and fresh! They options they had were fantastic and I was happy to see some real authentic Mexican food. They even have a cafe with specialty coffee options, delicious pastries, desserts and sandwiches.
The rooms were beautiful and we had a beautiful view of the lagoon. Only downfall of the rooms was cleaning was typically delayed or didn’t happen but were pretty clean and made it work. More towels would have been nice as we were 4 guests total. Myself, husband and two daughters.
There were only a few downsides overall, the SportsBar was awful for service and not offer very lively entertainment. We could not get a drink there for over 40 minutes and when we did they were extremely gross. We brought children with us but were disappointed they let children in here at all hours they are open. The poolside entertainment team is great but they didn’t really have much going on in that department.
You also can’t really get a lounger at the beach unless you have a white bracelet, which comes with a high tier member buy in of over $50K. You can’t even offer to pay extra for one and pretty much all beds seemed to be reserved for these guests on the beach.
We have stayed at other Palace resorts, the Moon Palace had so many options for entertainment by the pool, in the evening and in the different styles of bars. The plus side of this one at least is that it’s very walkable. I just hoped more would be going on as that’s a big part of choosing a resort VS the AirBnb adventurous route.
The resort credits are also kind of a “scam” so beware of these as incentives when booking. They are not what they seem to be.
The kids club was a plus, our youngest had so much fun in there! It’s a nice option to get out of the sun for families that have children with fair skin.
Overall I would most definitely recommend this resort, the service everywhere (minus the sports bar) was amazing and the food was top notch and very consistent.
Read more
Date of stay: November 2023Trip type: Travelled with family
Room Tip:More quiet resort, not a lot of nightlife but stunning with incredible food and service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts, Propietario at Beach Palace All Inclusive
Responded 23 Jan 2024
Dear Suzanne F, We're delighted that your experience at Beach Palace was very pleasant with the check in experience, the pool facilities , the variety and plenty delicious food offerings , room service and absolutly the beach and the service provided by our wonderful staff we are very happy to learn that the family and you spent a great time and our Playroom however we regret to learn that you encountered some opportunity areas as the sports bar service, lack of live entertainment and resort credits promotion please be sure that your satisfaction is our main goal and that your comments are very important to us. We would look forward to welcome you back very soon! Warmest regards! Mark Dhale General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great family vacation at Beach Palace. We travelled with our son, daughter in law and two toddlers! The check in process went smoothly and I politely told one of the sales people pushing Moon Palace that I wasn’t interested. I agree that after a long travel day, it is not a great first impression! We had buffet lunch while we waited for our room to be ready! I’m not a huge fan of buffet food but they do a nice job. Staff where very welcoming! The pools are beautiful and well kept. You continuously see people cleaning up! I do wish they had some hand sanitizers set up around the buffet and pool area! The beach is beautiful and very clean. May I suggest they put a cart and trash barrel out at the beginning of the ramp so folks can put their towels and trash away on their way in! The rooms are huge! The staff are very good and provide great customer service! Room service for breakfast was good! The pool side staff keep you hydrated! Don’t forget little rafts for the kiddos! They do not have air to blow up tubes! Special shout out to Silvino at “WOK”. He went above and beyond with menu recommendation and provided us with some great memories! They all work very hard please remember to tell them you appreciate them and thank them with tips! This is a great place to travel with kids! They included airport shuttle in our reservation but was grateful our son booked private transportation!
Read more
Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Management, Propietario at Beach Palace All Inclusive
Responded 11 Oct 2023
Dear MommaDev1, Thank you for sharing your feedback on your recent experience at our resort. We're glad to hear that you had a good overall experience and that you found our facilities and services to be satisfactory. We appreciate your honest feedback regarding the sales tactics. We apologize for any inconvenience you may have encountered with this service. We'll take your comments into consideration as we work towards improving our customer service in this area. We're delighted that you found our hotel's common areas well-maintained and clean, and that the beach itself met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back in the future to provide you with an even more enjoyable experience. Warm regards, Mark Dahle General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful place that combines access to one of the best beaches in Cancun, swimming pools, restaurants, quality of service, and above all concern to support you in what you require. In my case, as without sugar, the Beach Palace team prepared desserts without sugar, it is appreciated. We had beautiful piece facing the sea, comfortable, clean, we could rest very well. Being in the pools or on the beach, you are taken care of very well continuously. Recommendation, download the Palace Resorts app to your mobile, in which you can book restaurants, spa, find out about entertainment, tours, etc. The restaurants, all very good food. We are very grateful to everyone, and special comment, to those who made us feel at home, Fernando de Smokehouse. Julian de Tequila Buffett, Silvino de Momo, Raymond and Alfredo de Tavola, beautiful Mrs Gabriela in taco sector. Wilberth and Juan customer service. Very grateful, more than recommended to travel to this beautiful city of Cancun
Read more
Automatically translated
Date of stay: December 2024Trip type: Travelled with family
Room Tip:Bajar app de Palace Resorts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So we have had issues from the start at this hotel, first of all the room was smelly and has brown water coming from the taps they changed our room for a sea view which was lovely for them to do, but the room still has brown water coming from the taps, the food is well below a 3 star let alone a 5 star resort. The only thing that is a positive for this hotel is the staff are lovely.
Now the major problem for me with this hotel, me and my mum ordered a A4 wagu steak that has cost us $54 extra to have, and this steak that arrived is absolutely unacceptable I have had basic wagu steaks in the past better than this A4 class Wagu! Pictures will be posted! When our food arrived over and hour later we had the most tiny pice of FAT not meat put on a plate for us, we complained about this as it is not what we expected when we agreed to pay more for this, the hotel manager named Dalila came to see us and told us this is what Wagu is like! I have had so many wagu steaks in the past and never have I had a lump of fat put on my plate and told me this is how wagu is, I’ve told them I’m not willing to pay for something I can’t eat but I was told by her I will need to pay for this because I’ve ordered it and it’s charged to my room!
I am beyond angry that i decided to book this hotel I have never stayed in such and awful suppose to be 5 star resort this is definitely below even a 3 star and I would advise anyone to spend their money elsewhere. To sum it up the food is bad the rooms are bad and the hotel is run down! The only positive that I have found is the staff are wonderful and very friendly.
Shame on you palace resorts I will not return!!!
Read more
Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Le Blanc Hotels - Resorts, Propietario at Beach Palace All Inclusive
Responded 01 Nov 2024
Dear Mobile42650363909, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments as they help us identify areas where we can improve. We’re pleased to hear that you found our staff to be friendly and attentive. Your observations have been shared with our management team for their review. We are committed to enhancing our guests' experiences and will take your input into consideration as we work towards this goal. We value your insights and hope to have the opportunity to welcome you back in the future. Warm regards, Mark Dhale General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our fourth stay at the Beach Palace and once again we were impressed from start to finish. The first night in our room the AC wasn't working. They changed us to another room quickly and got the problem solved. The beach was cleaned of seaweed every day which made the beach area much more enjoyable. The food was fantastic at every restaurant and the sweet shop was always stocked with amazing treats. Our number one reason for returning to the Beach Palace.... the STAFF! Huge shout-outs to Alax in the Tequila restaurant, Alan at the sweet shop, Pablo at the pool, Alfredo at the swim up bar, and Ruben at Momo restaurant. Odely knew our drinks by day two and was always incredibly sweet and helpful with food and drinks - our favorite poolside server we have ever had. We also had a lot of fun with Luis at his TRX class, HITT class, and water cycle class. He is very knowledgeable and professional. The entertainment staff was always great at getting the kids and adults involved in volleyball, water polo, and nightly entertainment. We had so much fun Franco, Alex, Joan, and Sergio. Another great family trip to the Beach Palace.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Bring cash for tipping. It's never expected, but we always think its appreciated.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts Management, Owner at Beach Palace All Inclusive
Responded 07 May 2024
Dear jessicasU7713KZ, We are thrilled to hear that your experience with us once again exceeded your expectations. Likewise, we are delighted that you enjoyed the pristine beach environment, our delectable culinary offerings, and the indulgent treats at our sweet shop. Your kind words regarding our staff, including Alex, Alan, Pablo, Alfredo, Ruben, and Odely, as well as Luis and our entertainment team, are truly appreciated. We take great pride in providing exceptional service. Your recognition of our staff's dedication and professionalism motivates us to continue delivering memorable experiences for our guests. Once again, thank you for your loyalty and for selecting Beach Palace as your preferred destination for family vacations. We look forward to welcoming you back for many more memorable stays in the future. Warm regards, Mark Dhale General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Cancun area.
PRICE RANGE
R 6,699 - R 9,604 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beach palace cancun, beach palace hotel cancun, beach palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
287
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
