We were there September 18th o 23rd as returning guests brought along family members (their first time) total of 6 people with 2 children under 10 to celebrate my birthday at Ziva. I can tell you that Ziva never let us down. Excellent customer service and great food selection. We all enjoyed Z Neon Party. Doesn’t matter how old you are they always have something to offer for every one. The kids had a blast at KidsClub! They both cried the day we left. We just came home but already looking to book our next trip.
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
This is mostly a family hotel the service is excellent food is really good all restaurants have a good variety on the menu hotel is clean the beach is calm and beautiful only thing bars should close later than 6pm overall hotel is great
We visited the Ziva originally in 2018 and could not wait to return. A baby and a pandemic later, we mustered up the guts to return. We were worried about covid/etc... but luckily everything exceeded our expectations. The hotel is in great shape, they are constantly repairing/repainting some areas which is good to see theyre taking care of the hotel. The buffet area was blocked off by 1/2 because again they are renovating. They mentinoed this week the renovated area was reopening and closing the other half for repair. It's a smart play and we noted that every change they had made was done tastefully and in a way that would not inconvenience guests. The juice bar that used to be inside the buffet is now outside at the tequila bar which was also very smart. The fresh juices everyday were delightful and the music they played outside was fun. We hit all the restaurants except for the french one because we had a toddler with us. But we loved them all. The sushi at the japanese restaurant was spectacular, the poolside foodtruck quesadillas were so yummy and the beachside tiki restaurant was PHENOMENALLLLLLLLLL - THOSE TUNA TOSTADAS AND CEVICHE TOSTADAS ARE A DREAM! Overall all the food and service was very good and up to par. As with all inclusives, my family noted the alcoholic drinks were just okay. Sometimes too watered down, or not enough booze etc. I couldnt say because I went pregnant and no booze for me (sadness). They did say the house wines that were included with dinner were good. The room was comfortable, we had an oceanfront room #2563 - amazing view of the gulf and lots of breeze. The cooling worked great, the shower was awesome and lots of closet space to hang our stuff. The pillows do get really flat though, so I would request extra. The covid test process was organized, easy and convenient. Everything was onsite, very clean/safe and the test doesnt go way up your nose. It was just a tickle in the nostrils. We are a working class family so we tipped the wait staff at every meal and found them to be very appreaciative and happy to serve us regardless. But we saw alot of guestes not tipping and that mademe sad. So please, please please, take some extra cash in singles and drop a few bucks at each meal, you could make a big difference in their life. Entertainment was very fun, the pool zumba and guessing games were lots of fun. The entertainment crew was so friendly and happy to chat with us every day. We really enjoyed it! …
Excellent service! A beautiful place. We will be back! The staff work their Ass’ off to accommodate. They were extremely friendly. It was a great value for the money. The massages at the spa were incredible. We will be booking again.