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Hyatt Ziva Cancun

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Traveller (6825)
Pool & Beach (1368)
Storyboard
Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“el mercado”(219 reviews)
“la bastille”(181 reviews)
“club tower”(136 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
All hotel details
Additional information
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Reviews (6 279)
Filter reviews
5 162 results
Traveller rating
4 100
712
195
81
74
Traveller type
Time of year
LanguageEnglish
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4 100
712
195
81
74
Show reviews that mention
All reviewsel mercadola bastilleclub towerdolphin poolcandy shopzen spatrade windsfrench restaurantrooftop poolswim up roomtequila bartacospyramid buildingall inclusive resortasian fusionsteakbutler service
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1 - 5 of 5 162 reviews
Reviewed yesterday via mobile

We tried the Hyatt Ziva for the first time last month because of great reviews and we loved what the beaches looked like. Upon arrival my parents room was 30 minutes later than expected and we were left waiting for an anxious 6 year old....More

2  Thank John L
Reviewed yesterday via mobile

Best hotel for a family trip. Amazing natural environment; 2 gorgeous beaches and pools; great restaurants and superb workers making sure anything you asked is done at the highest standard, especially Andrea at the kids club and Nancy (cleaning lady that cleaned my room). I...More

Thank jmarkowicz
Reviewed 2 days ago

We went with a large group of extended family (12 of us in total) and everyone from 10 months old to 70 years had a great time. Resort is very well maintained and the staff are all very friendly. The coffee bar and dessert shop...More

1  Thank Gourmelah
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded yesterday

Dear Gourmelah, Thank you for choosing Hyatt Ziva Cancun as host for your family vacation and for taking the time to share with us your candid review; we truly appreciate your confidence in choosing us to live the best vacation on the Caribbean Sea. We...More

Reviewed 2 days ago

What an amazing hotel. Everything about it is the best of the best. Special call outs to Fernanda and Eder (butler team in Turquoise Tower) for their extra exellence! This was the best travel experience ever!

Review collected in partnership with Hyatt Hotels
Thank thomasstuddert1
Reviewed 3 days ago

First time in Cancun and not or last,!!amazing hotel, beautiful area,delicious food. 1000% recommendation!!!! Thanks for all staff for high quality service. We will come back in few months so see you next timeMore

Thank oliviajoh87
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded yesterday

Dear oliviajoh87, Thank you for choosing Hyatt Ziva Cancun as host for your vacation and for taking the time to share with us your 5 stars review; we truly appreciate your confidence in choosing us to live the best vacation in the Caribbean Sea. We...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Breakfast included
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$297 - US$824 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#27 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$297 - US$824 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#4 Top resorts Hotel in Cancun
#27 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (6825)
Pool & Beach (1368)
Room & Suite (978)
Dining (742)
Family and Play Areas (86)
Amenities (54)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
LAP12345
16 August 2018|
AnswerShow all 2 answers
Response from Toby H | Reviewed this property |
If you are booked in the Turquoise Tower & say 4night or more
0
Votes
cancuntravel2018
15 August 2018|
Answer
Response from TexasSunshine | Reviewed this property |
Sky front is panoramic view of the ocean and the ocean view is not. Our spring break is March 11-15, not sure when college spring break is but they won’t book here !
0
Votes
Room Tips
"We were on the 4th floor facing inward to the resort but also had amazing ocean view. Loved our room and the..."
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"Make sure you request a building with elevator if stairs are a problem. Ask for room away from crowds so you..."
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"ocean front rooms or swim ups are amazing!"
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"The club tower has the best views"
Read review
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