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Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book Direct for the Lowest Rates
Hotels.com
Expedia.com
US$656
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Free cancellation until 22/02/16
Hyatt.com
US$525
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Booking.comUS$655
Priceline
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (11090)
Pool & Beach (2315)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 21/01/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 21/01/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
85Good for walkers
Grade: 85 out of 100
28Restaurantswithin 0 km
1Attractionwithin 0 km
10836Reviews1497Q+A100Room tips
Traveller rating
  • 8 710
  • 1 293
  • 439
  • 184
  • 213
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Popular mentions
Emorn A wrote a review Yesterday
Sacramento, California1 contribution
We were there September 18th o 23rd as returning guests brought along family members (their first time) total of 6 people with 2 children under 10 to celebrate my birthday at Ziva. I can tell you that Ziva never let us down. Excellent customer service and great food selection. We all enjoyed Z Neon Party. Doesn’t matter how old you are they always have something to offer for every one. The kids had a blast at KidsClub! They both cried the day we left. We just came home but already looking to book our next trip.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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achanat1 wrote a review Jul 2021
New Hartford, New York7 contributions8 helpful votes
Hotel's Favourite
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
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Location
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2 Helpful votes
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ystvan l wrote a review Yesterday
New York City, New York5 contributions3 helpful votes
This is mostly a family hotel the service is excellent food is really good all restaurants have a good variety on the menu hotel is clean the beach is calm and beautiful only thing bars should close later than 6pm overall hotel is great
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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lilbee1125 wrote a review Yesterday
Miami, Florida289 contributions65 helpful votes
We visited the Ziva originally in 2018 and could not wait to return. A baby and a pandemic later, we mustered up the guts to return. We were worried about covid/etc... but luckily everything exceeded our expectations. The hotel is in great shape, they are constantly repairing/repainting some areas which is good to see theyre taking care of the hotel. The buffet area was blocked off by 1/2 because again they are renovating. They mentinoed this week the renovated area was reopening and closing the other half for repair. It's a smart play and we noted that every change they had made was done tastefully and in a way that would not inconvenience guests. The juice bar that used to be inside the buffet is now outside at the tequila bar which was also very smart. The fresh juices everyday were delightful and the music they played outside was fun. We hit all the restaurants except for the french one because we had a toddler with us. But we loved them all. The sushi at the japanese restaurant was spectacular, the poolside foodtruck quesadillas were so yummy and the beachside tiki restaurant was PHENOMENALLLLLLLLLL - THOSE TUNA TOSTADAS AND CEVICHE TOSTADAS ARE A DREAM! Overall all the food and service was very good and up to par. As with all inclusives, my family noted the alcoholic drinks were just okay. Sometimes too watered down, or not enough booze etc. I couldnt say because I went pregnant and no booze for me (sadness). They did say the house wines that were included with dinner were good. The room was comfortable, we had an oceanfront room #2563 - amazing view of the gulf and lots of breeze. The cooling worked great, the shower was awesome and lots of closet space to hang our stuff. The pillows do get really flat though, so I would request extra. The covid test process was organized, easy and convenient. Everything was onsite, very clean/safe and the test doesnt go way up your nose. It was just a tickle in the nostrils. We are a working class family so we tipped the wait staff at every meal and found them to be very appreaciative and happy to serve us regardless. But we saw alot of guestes not tipping and that mademe sad. So please, please please, take some extra cash in singles and drop a few bucks at each meal, you could make a big difference in their life. Entertainment was very fun, the pool zumba and guessing games were lots of fun. The entertainment crew was so friendly and happy to chat with us every day. We really enjoyed it!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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luvswa737 wrote a review 22 Sep
Nicholson, Georgia1 contribution
Excellent service! A beautiful place. We will be back! The staff work their Ass’ off to accommodate. They were extremely friendly. It was a great value for the money. The massages at the spa were incredible. We will be booking again.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
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PRICE RANGE
US$299 - US$722 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.4 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include La Joya, Restaurant Le Basilic, and Hacienda el Mortero.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have an airport shuttle?
Yes, Hyatt Ziva Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.