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The Ritz-Carlton, Cancun

Traveller (2520)
360
Panoramas (2)
Pool & Beach (419)
Certificate of Excellence
Overview
Visit hotel website
Retorno del Rey #36 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit hotel website
Offers from The Ritz-Carlton, Cancun
Special Offer:Unlock Member Rates!
Hotel packages
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Reviews (3 377)
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2 974 results
Traveller rating
2 274
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144
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51
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LanguageEnglish
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2 274
434
144
71
51
Show reviews that mention
All reviews club level culinary center club grille cafe mexicano chef rory ocean front lobby lounge fitness center four seasons cold towels per day breakfast buffet is my pleasure beach service turn down service beautiful property oceanfront room
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1 - 5 of 2 974 reviews
Reviewed yesterday

This was our second stay at this hotel. The property is wonderful and the service is excellent. The beach is beautiful and the guest rooms are very comfortable. It will always be our "go to" in the Cancun area.

Date of stay: December 2018
Thank WendyBethG
Reviewed yesterday

The staff was truly outstanding. Especially our housekeeper, Veronica, I need to give a shout out to her for her thoughtfulness and attention to detail. It made our experience extra amazing. Food and drinks were great which seems to be the case at all the...More

Date of stay: January 2019
Thank Michele A
Reviewed 2 days ago

The staff are amazing and very attentive. We ate well and enjoyed the club level as well as the on site restaurants. Only left the property for one meal. Best drinks!!! We were relaxed and enjoyed every minute. We can not say enough good things...More

Date of stay: December 2018
Thank stefannie67
Reviewed 4 days ago via mobile

Yes, I was scared and worried at first but it was an excellent vacation for us and specially for my munchkin❤️. I’ve reviewed the Ritz Carlton Cancun 2 years ago, but it’s worth mentioning that you can have your dream vacation with your baby. We...More

Date of stay: August 2018
Thank 116edithj
Response from Cris_Raya, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear 116edithj, Thank you so much for your lovely feedback. You can feel covered every time you travel with your baby to The Ritz-Carlton Cancun. We have all the amenities you may need for a relaxing getaway with your family. The mission of our Ladies...More

Reviewed 4 days ago

I have never felt as pampered as I have these last five days at the Cancun Ritz Carlton. We had a beachfront room and woke every day to the breeze and gentle sound of the waves. Every single staff member treated us like royalty. So...More

Date of stay: January 2019
1  Thank SavvyIndyRealtor
Response from Cris_Raya, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear SavvyIndyRealtor, Thank you so much for taking the time to share this nice experience. We feel proud to read that we achieved the goal to create a memorable holiday experience to you. Our Ladies and Gentlemen strive to provide the best service to make...More

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About
Description
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively More and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Room Service
Bar/Lounge
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
Free Internet
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Luxury
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
363
Price range
US$335 - US$955 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton Cancun Hotel Cancun
,
Cancun Ritz Carlton
,
Ritz Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Luxury
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
363
Price range
US$335 - US$955 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton Cancun Hotel Cancun
,
Cancun Ritz Carlton
,
Ritz Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (2 520)
Room & Suite (590)
Pool & Beach (419)
Dining (270)
Amenities (56)
Family and Play Areas (7)
Business Centre & Event Rooms (5)
Nearby
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Nearby AttractionsSee all 872 nearby attractions
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Questions & Answers
Ask a question
ak112
14 January 2019|
AnswerShow all 2 answers
Response from vegan_chic_overdose | Reviewed this property |
Hi there, Sorry my delay just saw your Question now. Um, as I am Vegan and we have booked our stay on the Executive Level (8th floor) I can’t really answer your Question. I also don’t drink Soft Drinks or Alcohol nor I... More
0
Votes
Carlos B
27 December 2018|
Answer
Response from sdcraftsman | Reviewed this property |
def check with the hotel but i'm pretty sure they placed $400 on my card (i stayed 4 days..)
0
Votes
Room Tips
"Opt for a Club level room if available."
WendyBethG
2 days ago
Read review
"Ocean views are spectacular"
stefannie67
3 days ago
Read review
"Pay a little extra to get a beachfront (not beach view) room."
SavvyIndyRealtor
5 days ago
Read review
"If you are used to luxury hotels, you won't find the Ritz acceptable."
IB33345
1 week ago
Read review
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