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The Ritz-Carlton, Cancun

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Retorno del Rey 36 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$678
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Traveller (3023)
Room & Suite (598)
Pool & Beach (479)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cancun
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants.
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Room & Suite (598)598
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Flatscreen TV
On-demand films
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Ocean View
Languages Spoken
Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
84Good for walkers
Grade: 84 out of 100
25Restaurantswithin 0 km
2Attractionswithin 0 km
3751Reviews217Q+A100Room tips
Traveller rating
  • 2 860
  • 537
  • 187
  • 87
  • 80
Time of year
Traveller type
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Popular mentions
ga08 wrote a review 16 Jun
Atlanta, Georgia17 contributions27 helpful votes
After a less than stellar first visit pre-Covid we decided to give the Ritz Cancun another chance and so glad we did!! The service here exceeds expectations!! It will definitely become our quick getaway destination!! We travel all around the world and the staff here is top notch. David and Alberto took care of every need with big smiles each morning at breakfast. Reynaldo, Joel, Vladimir and Edgar made our visits to the beach perfect each time. They all knew our name and preferences after they met us the first time. The standout meal for this trip was our anniversary celebration at Fantinos. From the moment we were greeted by the hostess to the recommendations and service from Darby, the Sommelier and every person on the staff every detail was taken care of- the pianist, the Rose petals on the table, an amazing Mexican Chardonnay and meal. All top notch! We played tennis several mornings and even here we were looked after well. When I mentioned the heat Ricardo at tennis appeared with ice cold towels. Seriously the service is 5 stars!! Our last dinner was great as well with the great service by Alfonso at Ritz club and attention from Williams PÉREZ the manager. The music was great. I only wish we had found it earlier. We are already looking at the calendar for our next trip! Highly recommend (without kids!) Muchos gracias! April and Brian Crow
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: I would not travel here with children. Limited activities and many other hotels have better...
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 5 days ago
Dear April & Brian Crow, Thank you for taking the time to share with us such a thoughtful review. The Ritz-Carlton, Cancun is a place where the genuine care and comfort of our guests is our highest mission. I am pleased to hear that you enjoyed our Ladies and Gentlemen's legendary service and culinary experiences during your stay. I will share your kind comments with all the Ladies and Gentlemen mentioned above. We look forward to welcome you back to your second home in Cancun. Best Regards, Natalia
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monikkka72 wrote a review 14 Jun
10 contributions9 helpful votes
We dined at all the restaurants at the Ritz Cancun on out last visit there. Casitas is a causal outside restaurant basically on the beach. Food and cocktails great, best tres leches cake in the world!!!! Fantino is white glove service restaurant at the Ritz with beautiful surroundings and gorgeous table settings. The piano player is very talented and plays a lot of great music. Our server Roberto was excellent and the food best in Cancun. We return every time we there!
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear monikkka72, Thank you for sharing your experience with us. The Ritz-Carlton, Cancun is a place where the genuine care and comfort of our guest is our highest mission. I am pleased to hear that you enjoyed our resort's facilities and culinary experiences during your stay. We hope to welcome you back soon. Warm Regards, Natalia
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connoy wrote a review 11 Jun
Seal Beach, California1 contribution2 helpful votes
This is my favorite Ritz Carlton. The staff is the absolute best. Big shout out to the beach Cabana staff (Claudia and Zenedia) - they are wonderful. Getting all the little things right makes this place such a pleasure to stay at.
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Date of stay: June 2021
Value
Cleanliness
Service
2 Helpful votes
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear peteemmao: Thank you for taking the time to share with us such a thoughtful review. The Ritz-Carlton, Cancun is a place where the genuine care and comfort of our guests is our highest mission. I am pleased to hear that you enjoyed our Ladies and Gentlemen's legendary service during your stay. I will share your kind comments with all the Ladies and Gentlemen mentioned above. We look forward to welcome you back to your second home in Cancun. Best Regards, Natalia
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alice h wrote a review 06 Jun
Alpine, New Jersey4 contributions5 helpful votes
My husband and I booked a trip at the Ritz Carlton after 18 months of hibernating from Covid-19. From the moment we arrived until we left, the hotel's beauty, as well as the incredible high service level, made us feel like the year that was so hard was behind us. I have returned to the New York offices where I worked waxing poetic about the Ritz Carlton. Besides the cleanliness, the lobby's floral display, and the uniquely positioned pieces of bronzes and antiquities amongst the modern art, the service never ever let us down. We were on the club floor, so we also wanted to share how nice it was to have our own check-in and check-out. The lounge team made us feel so special and attended consistently and the food and drinks were wonderful! A five-star treatment. We wanted to thanks the following people in particular: Jonathan, Naomi, Jessica, Miguel, Migdelia, Antonio, Yitzel, Gabriel, Martin, Wilberth, Osiris, Franco, Cynthia, Jonathan was the star with such a sweet and non-assuming manner of making sure that we felt fully catered to. Make sure to book the Cabanas if you have a large group asap as they are in demand.
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Most rooms have a view of the water. If budget allows, go for the club floor.
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2 Helpful votes
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 2 weeks ago
Dear 619aliceh, Thank you for taking the time to share with us such a thoughtful review. The Ritz-Carlton, Cancun is a place where the genuine care and comfort of our guests is our highest mission. I am pleased to hear that you enjoyed our Ladies and Gentlemen's legendary service and culinary experiences during your stay. I will share your kind comments with all the Ladies and Gentlemen mentioned above. We look forward to welcome you back to your second home in Cancun. Best Regards, Natalia
Read more
Adam K wrote a review 06 Jun
New York127 contributions69 helpful votes
it was our second family trip to the Ritz Cancun. The property is kept is pristine condition. The beach, pools, rooms, bar, etc are all fantastic. Fantino is great for fine dining, the beach bar has great lunch menu, and the breakfast buffet is the best. The beach cabanas are worth the fee. Comes with water, fruit and chips. Large. We did a day trip to Tulum with Carlos from the Ritz transportation affiliate who was really amazing and made the day special. Antonio and the concierge team are very helpful. Our trip was postponed a few times due to the pandemic but he was always patient and helpful. Blanca in the bar was a great server and made the end of day drink special. Nice live entertainment as well in the bar. We will be back.
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Date of stay: June 2021
Value
Service
Room Tip: all rooms have ocean views. Suites are large and have two bathrooms.
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1 Helpful vote
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 2 weeks ago
Dear Adam K, Thank you for the 5 star review, we truly appreciate you providing our future guests with such a comprehensive overview of your experience. We pride ourselves on the friendly unobtrusive service and caring for the wide variety of guests that we have staying with us. We certainly look forward to welcoming you back in the near future! Best Regards, Natalia
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PRICE RANGE
US$201 - US$745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Frequently Asked Questions about The Ritz-Carlton, Cancun
Which popular attractions are close to The Ritz-Carlton, Cancun?
Nearby attractions include HRoof (0.2 km) and Playa Ballenas (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton, Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Cancun?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Cancun?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and RosaNegra Cancun.
Are there opportunities to exercise at The Ritz-Carlton, Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.3 km) and Scorpion’s Temple (2.1 km).
Does The Ritz-Carlton, Cancun have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Ritz-Carlton, Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.