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The Ritz-Carlton, Cancun

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Traveller (2313)
Room & Suite (592)
Pool & Beach (416)
Overview
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(391 reviews)
“culinary center”(57 reviews)
“club grille”(37 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
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Rooms
02 Sep03 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3 257)
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2 871 results
Traveller rating
2 192
423
141
66
49
Traveller type
Time of year
LanguageEnglish
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2 192
423
141
66
49
Show reviews that mention
All reviewsclub levelculinary centerclub grillecafe mexicanoocean frontlobby loungefitness centerfour seasonsper daycold towelsmy pleasurebreakfast buffet isluxury hotelbeach serviceoceanfront roombeautiful propertyturn down service
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1 - 5 of 2 871 reviews
Reviewed 2 days ago via mobile

My first time in Cancun. Used Marriott points to pay for most of the stay. Very easy to use and a good value. Hotel is short ride from airport maybe 20-30 minutes tops. The concierge arranged comfortable SUV transport with uniformed staff at the airport...More

Thank Patrick H
Reviewed 4 days ago via mobile

The property is well located on the hotel strip, beautifully maintained, and within walking distance of several excellent restaurants. But the food at the hotel is really outstanding, as well. Great breakfast buffet and amazing ceviches! The decor is a bit dated, but it is...More

1  Thank afrhoades
Reviewed 5 days ago

I am in hotel now. I have been in here more than 10,times in past 10 years. I know some of people working here in past 10 years by name. The one thing never changed it how curtious are people work here. It is not...More

Thank Soudabeh D
Reviewed 1 week ago

From the moment we set foot in the lobby, we both knew it was with pleasure, the Ladies and Gentlemen at the Ritz Cancun would spoil us for the next 5 days. We were greeted by Angel, the concierge along with members of his staff...More

1  Thank Y2831FB
Reviewed 1 week ago via mobile

The Ritz Cancun was perfect for our family vacation the service was unbelievable and the staff went above and beyond, Miguel the doorman was so wonderful to our 2 year old son he would play hide n seek and knew how to make him smile!...More

Thank Lindsay H
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$310 - US$1 006 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#10 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Top resorts Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$310 - US$1 006 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#10 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Top resorts Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2313)
Room & Suite (592)
Pool & Beach (416)
Dining (259)
Amenities (56)
Family and Play Areas (7)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Amando P
28 July 2018|
AnswerShow all 7 answers
Response from Susan C | Reviewed this property |
The seaweed was terrible. Difficult to go in the water.
0
Votes
Anousch_AMA
18 July 2018|
AnswerShow all 2 answers
Response from DM T | Reviewed this property |
Gym access is free. Spa is limited to guests with appts. I cannot speak on all of the rooms. My room was renovated.
0
Votes
thehighprincess
11 July 2018|
AnswerShow all 4 answers
Response from Gabin68 | Reviewed this property |
Hello! It is not worth it - use that money in taking your daughter to swim with the dolphins. 1200 USD is a lot and you will not get the value of them. I recommend to book a standard room including breakfast buffet... More
1
Vote
Google Translation
Room Tips
"Every room has some view of the ocean."
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"All rooms are great and quiet"
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"Cannot go wrong with the Club Level"
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"All rooms have an ocean view"
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