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Haven Riviera Cancun

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Carretera Federal 307, Chetumal-Puerto Juarez Km 335, Cancun 77539 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$379
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Free cancellation until 21/08/31
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US$498
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (3226)
Dining (398)
Room & Suite (381)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/02/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/02/25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
1665Reviews461Q+A100Room tips
Traveller rating
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Popular mentions
Rachel S wrote a review Yesterday
Madison, Wisconsin16 contributions1 helpful vote
3.75 Haven Riviera Cancun is a nice, quiet option for couples looking to unwind and avoid the rowdy hotel zone without venturing too far from the airport. Next time, though, we will happily make the trek back to Paradisus Playa del Carmen over this resort, though, even though it isn’t fully adults only. Here’s why. The good: -rooms are well appointed, beautiful views and jetted hot tubs on the balcony -all inclusive package includes room service -clean, beautiful pools kept at perfect temperature -swim up bars and friendly bartenders -buffet and voramar restaurants are excellent -strong drinks -entertainment - nightly shows are fun -close to airport -fun crowd -convenient on-site rapid COVID test The bad: -massive amounts of seaweed on beach makes it impossible to swim in the ocean and the smell of rotting seaweed wafts throughout the entire resort grounds; -service could use improvement: long wait for food at restaurants, housekeeping stopped providing additional coffee cups on the 4th night of our 7 night stay and we never managed to get any more despite numerous requests; many personnel seem uninterested or straight up annoyed with requests (although many are great); wait for room service often at least double the quoted time; -cleanliness: mirrors in elevators were dirty and remained so for days on end before they were cleaned; dust bunnies in room and spill left over from previous guest; outdoor furniture not cleaned well; -restaurants are only open for dinner: buffet is only option during the day This is a beautiful resort with a lot of potential. Not sure if I would return as I am an avid ocean swimmer and like to go snorkeling during a beach vacation as well. But it isn’t a bad option if you’re just looking to drink, dance, and lay out by the pool for a few days.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Go between December and April to avoid rainy season
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Elena H wrote a review Yesterday
1 contribution
We absolutely loved our stay at Haven!! The staff was so friendly and accommodating, truly wanting to make sure we had a wonderful time. The pools were amazing, there was a ton of space so it did not feel crowded. We had a swim out room and absolutely LOVED it. Rooms were clean and modern and the bed was very comfortable. Loved having the 24 hour room service and bar with water, soda and beer. The restaurants were also amazing, provided a great variety of options (Asian fusion, Mexican steak house, etc) and the taco bar at lunch was awesome! We would come back in a heartbeat. They also provided a free covid test for our flight back which was super helpful. Everything about our trip was smooth sailing.
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Date of stay: June 2021Trip type: Travelled as a couple
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Hawk wrote a review 20 Jun
13 contributions
+1
We recently spent 4 days at Haven we had a serenity club junior suite. Firstly we enjoyed ourselves even though it rained the majority of the time. A few key points to note. 1. I did my research and wasn't sure Serenity was worth it. Indeed it was worth it. just for the drinks and the ocean front room. We were supposed ot have a butler...NO BUTLER! Someone walked us to ur room and we never saw him again. Disappointed YES! And aromatherapy NEGATIVE! 2. There are alot of comments about seaweed. Yes there is a tremendous amount of seaweed, but they try their best. We knew when we picked Haven the beach was not a deal breaker. 3. It rained..and it rained we still had a lovely time. Pool bartenders were awesome and kept the drinks flowing. 4. The upkeep and maintenance of the resort is excellent, I never saw not one piece of trash or anything on the floors or grounds. 5. Everyone st the resort is very welcoming, you never walked past an employee without them speaking. They enjoy their jobs and guests!! 6. Food! We ate at the steakhouse, Jose and Jose! Absolutely fabulous. We ate there two nights and they knew our names and were very welcoming. Note: if you are not driving house wine you will pay for a bottle. We paid $109 for a very good red wine ( I forget the name). We did notice like others have commented steaks are not as you order. I ordered medium well and it was indeed red!! Salmon and shrimp are your best bet. We enjoyed the buffet..service was always great. Room service was also good. 7. Very relaxing atmosphere....laid back... 8. We had room 5105, no complaints. Nice view and jacuzzi and air worked perfectly. 9. Spa....fabulous 10. My last point...TIP! The employees try their very best to make sure you enjoy your stay there...tip well and you will get good service!! So all in all a nice relaxing trip. It remains to be seen if I will be back again or I will try another resort.
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Date of stay: June 2021Trip type: Travelled as a couple
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Jazmin F wrote a review 19 Jun
9 contributions
+1
Throughly enjoyed my first trip to Mexico. Came for my birthday with my boyfriend and it was amazing. Breakfast and lunch were amazing. Dinner was okay. Newer resort and it shows. Beautiful property even though we came at an unexpected time of a great seaweed wash up. Weather was a bit overcast and rainy but still was able to enjoy everything this place offered from workouts on the pool, movies during the day, shows in the evening, cocktail lessons, salsa lessons, ping pong and the outside tub on our balcony. Expect welcome drinks upon arrival and even at the restaurants for dinner. Service was wonderful from bartenders, servers, Paola, and “Papí”. Lol. Book now! You won’t be disappointed.
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Date of stay: June 2021Trip type: Travelled as a couple
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The Way C wrote a review 18 Jun
1 contribution
My experience at the Haven Riviera Resort was amazing. The customer service and hospitality was on point. The bartenders and servers were one of a kind especially Marilu, Maria, Guadalupe, Ivan, and JC. I also had a great food experience eating at Olios where manager Javier went above and beyond. Ate the chef’s special prepared by Elisua and the food was unexplainable because it was so good. The seven course meal was one to remember. Carlos the Sommelier was also great as he explained throughly what wine went with each of the chef’s plates. Highly recommend this resort but, make sure you check the weather before you book it to experience it to the fullest. Thank you Haven Riviera and the employees for a great vacation.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Rent a car if you will be going out for activities or exploring outside the hotel.
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PRICE RANGE
US$274 - US$599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.4 km), Wet'n Wild Cancun (6.7 km), and Ventura Park (6.6 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have an airport shuttle?
Yes, Haven Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (13.2 km).