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The Grand At Moon Palace

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Carretera Federal 307 Km 340 Cancun-Chetumal, Cancun 77504 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
67 people are viewing this hotel
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US$703
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (8373)
Dining (1599)
Pool & Beach (1174)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20/07/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand At Moon Palace
Updated 20/07/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Mexico. Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars; a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. With the added indulgences of an Awe Spa® for hard-core pampering, an incredible Bowling Alley, and the Jack Nicklaus Signature Golf Course within nearby reach, The Grand at Moon Palace Cancun has endless options for wholehearted enjoyment, and much more.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
Languages Spoken
Spanish
10703Reviews1902Q+A100Room tips
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Popular mentions
wvugrrlee wrote a review Yesterday
St. Marys, West Virginia22 contributions12 helpful votes
+1
We arrived at The Grand on a Sunday, June 6 and left on Friday, June 11. We had THE BEST time. We are not members and didn't book through a member. We have stayed at other all inclusives in Cancun and Jamaica and travel a lot in the US. We had amazing service in the restaurants, at the bars and around the pools! Everything was clean and maintained. The food was delicious everywhere we ate (The Grill - awesome steak, Jade - went there twice because it was so good, JC Steakhouse - we were fortunate and were able to walk in and get a table, Cusco for breakfast buffet - better and less crowded than the main lobby buffet, Los Tacos was good for a light lunch, Habibi and Tavola - lunch is much less crowded and same menu as dinner). We loved the activity pool and the water park. We never had an issue getting a lounger. We had a lot of fun with our 13 year old at Wired and the Playroom. We also rode to Sunrise and back on the bikes. We had a great time at the shows (Elements, Paul Ponce, Magic Show, Sand Art and Pop Show). The Magic Show was probably our favorite. Our room was cleaned daily, mini bar restocked daily and any time I needed something, I requested it via the app and it came in a timely manner. I was worried before we came after reading some of the most recent reviews, but our experience was amazing and we would definitely return. We have zero complaints. Some tips from members of this group that I used and appreciate: take your own floaties and stainless steel drinkware for the pools, take extra sunscreen, take plenty of singles and fives to tip (they most definitely deserve it!), order a lavender pillow, visit the Coconut Bar on the beach, stay in building 88 and try to get on the third floor and make good use of the app! One thing I would change was for us to leave earlier for the airport. We arrived a little more than 2 hours early(our choice) and the line to get through to get our boarding passes and check our bags was incredibly long. Fortunately they moved those on our flight up to the front so we wouldn't miss our flight. So if we ever return, we will be there at least 3 hours early.
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Date of stay: June 2021Trip type: Travelled with family
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Amy A wrote a review Yesterday
1 contribution
My partner and I spent 10 days at the Grand at Moon Palace. We had a phenomenal time! Everything was taken care of for us, We finished our stay with the Romantic Dinner by the Beach Club on our last night. Gabriel, Edoardo, and Teresita did a wonderful job of taking care of us! Such a wonderful time!
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Date of stay: June 2021Trip type: Travelled as a couple
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Rick wrote a review Yesterday
2 contributions
The place and staff go above and beyond….special thank you to the water park staff….Rafael,Antonio,Gilmer,Alejandro and Ceaser…Thanks for treating my family like your own….Highly recommend The grill and the awesome coffee shop….Thanks again to everyone
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Date of stay: June 2021Trip type: Travelled with family
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deweyandkristen wrote a review Yesterday
Dallas, Texas4 contributions5 helpful votes
Summary - Over crowded. Dollar for dollar, it is difficult to find a better property in The Cancun area. The resort, restaurants and amenities are fabulous. The majority of the experience is wonderful, but ownership has aggressively sold membership to the resort for the past 20 years and the resort operates at more than 95% occupancy on average. The crowds create multiple challenges and ultimately you spend 25% or more of your vacation waiting. The staff is constantly overwhelmed and you are competing for resources all of the time. It’s soul sucking after 3-4 days and after a week, just no fun. Vacation is for relaxing, tough to do that at the Grand.
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Date of stay: June 2021Trip type: Travelled with family
1 Helpful vote
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leigh m wrote a review 10 Jun
New Jersey11 contributions4 helpful votes
My family and I visited The Grand in February 2021. Our youngest has Celiac and Andres from the Grill and Grand buffet went above and beyond. He went out of his way to have him chocolate chip pancakes and muffins each morning. Our son is such a picky eater and Andres offered to have gluten free pasta available for him at the grill for lunch. He was amazing! Another great worker was Oscar from the bowling alley. He was a huge help and so kind. He remembered us from prior visits and would make sure we had a lane to bowl each night.
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Date of stay: February 2021Trip type: Travelled with family
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Response from social media Palace Resorts, Propietario at The Grand At Moon Palace
Responded yesterday
Dear leighm454; Thank you for choosing The Grand at Moon Palace Cancun. We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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PRICE RANGE
US$450 - US$861 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
1316
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Frequently Asked Questions about The Grand At Moon Palace
Which popular attractions are close to The Grand At Moon Palace?
Nearby attractions include Xoximilco Cancun by Xcaret (3.4 km), Wet'n Wild Cancun (5.4 km), and Ventura Park (5.4 km).
What are some of the property amenities at The Grand At Moon Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Grand At Moon Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand At Moon Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Grand At Moon Palace?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Grand At Moon Palace?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at The Grand At Moon Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand At Moon Palace have an airport shuttle?
Yes, The Grand At Moon Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand At Moon Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand At Moon Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand At Moon Palace?
Many travellers enjoy visiting Zona Arqueologica El Rey (12.1 km).