Pinnacle Resorts 220

Pinnacle Resorts 220

Traveller (519)
Bedroom / Recamara
Room & Suite (199)
Rooftop Pool & Sky Bar
Pool & Beach (26)
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About

4.5
#18 of 145 hotels in Puerto Vallarta
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pinnacle Resorts 220 offers a variety of 1, 2, and 3 bedroom suites as well as 2 bedrooms, 2 story loft townhome. Stunning 360° views of the city can be seen from the rooftop pool, voted best of its kind by our guests. The Pinnacle Skybar completes the roof garden with its swim-up bar and daily happy hour. Enjoy the views and sunsets from the palapas, feeling the warm breeze from the ocean.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Swimup bar
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Massage
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Car hire
Taxi service
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Separate living room
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish

Location

Pulpito 220 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
Name/address in local language
4.5
4.5 of 5 bubbles812 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Pinnacle Resorts 220 garners acclaim for its exceptional service, with guests frequently lauding the staff's friendliness and professionalism. While the rooms are often celebrated for their spaciousness, cleanliness, and equipment, some guests have pointed out issues with poor lighting and noise. The hotel's prime location is a favorite among guests, offering easy access to the beach and local attractions, although the value is sometimes questioned due to higher guest fees and drink prices. The rooftop pool and bar, with its friendly service and stunning views, is a standout amenity that consistently impresses visitors.
Location
Convenient
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed

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812Reviews35Q+A100Room tips
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Detailed Reviews
Vega787435 wrote a review Feb 2020
Ottawa, Canada
5.0 of 5 bubbles
This hotel/condo is ideal if you want to be in the middle of the action and restaurants in the romantic zone and be able to sleep without being disturb by the night life around. The property is not directly on the beach (2 minutes away) but offer a breath taking infinity pool. The complete kitchen is a most for healthy breakfast and lunch and the washer/dryer in the unit is defiantly a must. I would recommend this hotel to people that like to stay away from all inclusive and that appreciate the beautiful diversity that the romantic zone offer to travellers.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Director General at Pinnacle Resorts 220
Responded 21 Feb 2020
We Thank you for your kind comments and for your visit about your recent visit to Pinnacle Resorts 220. We are delighted to read that you have enjoyed your stay, especially our location, rooms and amazing views. Thank you for sharing your experience and we look forward to your return! Glad to be at your service, -Pinnacle Resorts.
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jongundry wrote a review Oct 2020
Los Angeles, California
4.0 of 5 bubbles
I had a two bedroom, two bathroom unit on the second floor of the 220 building. The unit itself was beautiful, clean, spacious, and very comfortable for 4 people. It felt like a fully-appointed two bedroom apartment. The TV didn't work well, but I wasn't there to watch TV, so I didn't notice it much. The rooftop pool and bar has a breathtaking view - one of the best views you will find in Vallarta. The food and drinks at the rooftop bar are expensive, but it is a great place to relax and swim, so I thought it was worth it. The location of the property is also great - right in the heart of the Zona Romantica. I would give the property itself 5 stars.

The 4 star rating is due to two issues I had with the way the property is managed. My primary issue was the fact that I reserved a room with a "partial ocean view" based on the picture on the website which showed a nice view of the ocean off to the side. My room actually faced the ocean but the other Pinnacle building was directly in front, so I basically had a view of another building. I could catch a glimpse of the ocean from the balcony if I stood on my toes and looked off to either side, so technically I had a "partial ocean view', with the emphasis on the word, "partial." I was there in low season, and I knew other rooms were available, so I asked to be moved to a room on a higher floor, but the management wouldn't even consider the request.

My secondary issue had to do with security at the property. They require guests to leave their drivers licenses at the front desk, which I find to be an excessive security measure. I have traveled all over the world and have never seen this practice before. They also clip a stiff plastic band on your wrist that they expect you to wear for your entire stay. I found it uncomfortable and clipped it off after I scratched myself while taking a shower. The next time I returned to the property I had a brief but ugly argument with the security guard who knew full well that I was a guest. Showing your room key with the hotel logo should be sufficient proof that you are staying there. The key would be harder to fake than a plain white plastic wrist band.

Overall, I loved this place and will stay there again, but in the other building and on a higher floor. And I will still refuse to wear the wristband.
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Atención al huésped/Recepción at Pinnacle Resorts 220
Responded 12 Oct 2020
Dear jongundry, We are disheartened to learn that your experience was not to your expectations. Our guest satisfaction is our highest mission, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. Our visitors policy states that an ID is necessary te be left at the front desk, this is with the only purpose to control de access to our facilities to selfcare the security of all of our guests. We would love that you give us the opportunity to welcome you back in a near future.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Ryan L wrote a review Jan 2020
Los Angeles, California
5.0 of 5 bubbles
The rooftop pool is quite extraordinary. The water, views, and ambience our fantastic. The staff is very helpful and hardworking, though every now and then they could have made more rounds for drinks. Quelle horror: we actually had to walk ten steps to the bar sometimes to order drinks. The condos/rooms were quite spacious, comfortable and well appointed; the cleaning staff was hard working and diligent. Drawbacks: we were told that the filtered water was from the fridge, though it would have been nice if there was more filtered water, like coming out of the sink as in other first class hotels.
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PinnacleResorts, Concierge at Pinnacle Resorts 220
Responded 07 Jan 2020
We would like to express our gratitude for taking the time to share your experience about your recent visit to Pinnacle Resorts 220. We are delighted to hear that you have enjoyed your stay, especially our staff, location, rooms and amazing views. We sincerely appreciate your comment as it helps us improve. We sincerely hope we can have the honor of being your hosts in not too distant future.
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Mark Pechuga wrote a review Mar 2020
Boston, Massachusetts
2.0 of 5 bubbles
We have been coming to PV since 2006 and have stayed in many different condos but this was our first time staying at the Pinnacle Residencies for 11 nights, which we booked through Homeaway.com. The two bedroom apartment was as described, comfortable for 2 couples, clean, stocked with amenities, everything worked, and the view even from the 3rd floor was great. The problem that overshadowed our stay was the extremely tight security policies at the Pinnacle. We are older, established couples, not college spring breakers throwing parties. You are expected to wear wristbands 24 hours a day (which was not in our rental contract) and any guest access at any time of the day is tightly controlled. Guests are not allowed at the rooftop pool (unless they purchase a day pass). The overnight security guard needs to be removed. Despite having a key card to enter, he proceeded to profile my husband, telling him he wasn't allowed to enter the building, and did not know how to access the registry that we signed on day 1. Furthermore, friends in another unit were also harassed by the same guard on another occasion. Pool staff also ejected friends of ours staying elsewhere, for using the bracelets of friends in our unit who departed early. A little common sense, some flexibility, and less militant staff would have otherwise made this the perfect trip. In the 14 years that we have come to PV, we've never experienced anything like this. There are too many incredible places to stay in PV, we won't be returning to the Pinnacle. We were with a group of 30+ people celebrating a 60th bday who were interested in the Pinnacle, but they will not consider it now after our experience.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Director General at Pinnacle Resorts 220
Responded 11 Mar 2020
Please allow me to thank you very much for taking the time of posting your comments regarding your recent stay. We are glad the you had a good accommodation and a nice view from your room I am deeply sorry to read that your experience was not totally pleasent for you. Please let me remind you that during the checking process you signed and agreed on our policies which were made based in our guests security, this includes wearing a wrist band, no extra guests and access to the common areas. Is very importat the guests respect our policies other ways our staff will keep remining them, we understand sometimes can be unconfortable for you but it is always for our guests wellbeing. Please be assured that it is always our goal to achieve maximum customer satisfaction, taking in consideration your remarks. Give us the oportunity to welcome you again we would be honored to transform your negative experience into a memorable stay.
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Tad954 wrote a review Mar 2020
Fort Lauderdale, Florida
5.0 of 5 bubbles
From the moment we arrived the staff was extremely friendly and helpful. The views from our Units (502 and 503) were unobstructed and unbelievable. The units were professionally cleaned and designer decorated with fully stocked kitchens. The rooftop pool with a fully staffed bar and views of the entire city made it difficult to leave the property. The location can't be beat. We were in the center of everything the Romantic Zone has to offer. I have already booked my next trip and requested the same units!
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Unobstructed views on the 5th floor. Rooms facing North have views of the mountains, bay and city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Director General at Pinnacle Resorts 220
Responded 17 Mar 2020
Mr. Tad954 We would like to express our gratitude for taking the time to share your experience about your recent visit to Pinnacle Resorts 220. We are delighted to hear that you have enjoyed your stay, especially our staff, location, rooms and amazing views. Thank you for sharing your experience and we look forward to your return! Kind regards. Pinnacle Resorts.
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Tom S wrote a review Jan 2020
5.0 of 5 bubbles
Modern and clean property with amazing views! The location and proximity to the beach is nearly ideal. Our apartment was nicely furnished and well-stocked with untensils, glassware, iron and ironing board, etc. They also offer a grocery service to stock the unit before you arrive. We had some errors in the items they purchased due to language/translation, but they credited our account for the incorrect items. There are also a couple ‘mini-supers’ nearby that offered the items we were looking for and would have been just as easy.
Phenomenal (and beautiful) rooftop pool!
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with friends
Room Tip: Travelers who stay would definitely want to try to reserve a unit with an ocean view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PinnacleResorts, Concierge at Pinnacle Resorts 220
Responded 09 Jan 2020
We would like to express our gratitude for taking the time to share your experience about your recent visit to Pinnacle Resorts. We are delighted to hear that you have enjoyed your stay, especially location, rooms and amazing views. We sincerely appreciate your comment as it helps us improve. We hope we can have the honor of being your hosts in not too distant future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jjj wrote a review Oct 2021
San Francisco, California
4.0 of 5 bubbles
The room was spacious, very generously equipped with washer, dryer, full kitchen equipment.
If you can, get a room not facing the street, on the balcony it can get very loud during rush hour.
At night, noise is no issue at all.
What kept us from giving 5 stars was the unreliable internet. We were trying to work remotely and we don’t need fast internet but we need stable internet for video/ phone conferences etc.
that was not given, internet keeps dropping out for 30-60s every 5 minutes. Switching to other room’ /s wifi (they all have the same password) helps temporarily.
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Date of stay: October 2021Trip type: Travelled with friends
Room Tip: Avoid rooms facing the street if you want to work from the balcony. Wifi at the pool is more...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Guest Services / Front Office at Pinnacle Resorts 220
Responded 28 Oct 2021
Dear Sherpa18018899276, Thank you for taking a moment to detail your recent experience makes us very happy to know that you found our rooms beautiful and functional. We regret the problem with the internet connection and we sincerely apologize. This certainly does not reflect our standards, so please know we are reviewing carefully to ensure this is an isolated occurrence. We appreciate your feedback as it only makes us better in striving for excellence. We do hope to welcome you back in the future.
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DanJBR wrote a review Mar 2020
Guerneville, California
3.0 of 5 bubbles
The condo was great and the buildings and pools very nice.
We booked for a 3 week stay and had other friends book for shorter stays to coincide with our visit. What we did not realize before any of us booked was the very strict guest policy that this property enforces. In order to visit guests staying in one of the other towers, we were limited to 2 guests at a time. If we wanted to join at each other's pool, we each had to pay $20USD/pp per day to visit. Ridiculous.
The unit we rented was a two bedroom condo with a large terrace with outdoor dining and bbq. We figured it would be an ideal place to host friends visiting PV and also those who live in PV. Not the case, we were limited to 2 guests at any time.
So - lovely building, but the guest policies are simply inappropriate.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Director General at Pinnacle Resorts 220
Responded 25 Mar 2020
Dear DanJBR. Thank you very much, for contributing your personal observations and feelings on your recent Pinnacle Resorts vacation. Our rules and policies are stablished to guarantee our guests safety and tranquility since they are the most important for us. Everybody is more than welcome at Pinnacle Resorts always when they present themselves with an ID and unders are established hours, and those policies are accepted by our guest at check in process. We really hope you will give us the opportunity to welcome you again. Kind Regards. Pinnacle Resorts.
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kvdk0624 wrote a review Aug 2021
Los Angeles, California
5.0 of 5 bubbles
We came as a family of three in august. We have a 4yo son. This place is great - it has space for a family to relax, a w/d, a kitchen sink. All it’s missing to be A+ family friendly is a bathtub. The shower head is detachable, though, so it ended up being just fine for a kid who is old enough to stand still.

I get kind of picky about beds & pillows and I will say this place has nailed it. Our 4 yo is still scared to wake up in a strange place alone, and the king bed was plenty big enough for all three of us, and the mattress was good quality. One person turning didn’t cause everyone else to bounce around and wake up, and it was soft enough not to hurt my pregnant hips. The pillows - there are six (!!) on the king bed and it was awesome.

Okay the best part of all, the pool. This pool is so relaxing, so peaceful, so serene. We spent about four hours each day in it. Little one enjoyed virgin daiquiris and juices and the view is breathtaking. Pleasant music, nice staff, the temperature of the water is perfect. Refreshing but not too cold. I generally can’t be bothered to stay in a pool for very long, but this one was so inviting I had no problem floating around w my son for hours.

The property is on a hill, and the stairs are cumbersome. Luckily the hotel put in a funicular and the ride down is quick and easy. Three blocks to the beach, no problem. Just all around lovely.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Guest Services / Front Office at Pinnacle Resorts 220
Responded 12 Aug 2021
Dear kvdk0624: First of all we want to thank you for taking the time to write a review, you cannot imagine how happy we are to know that you enjoyed your stay at Pinnacle Resorts and how honored we feel that you have chosen us as your accommodation option in sunny Puerto Vallarta. Regarding the shower, we can assure you that your comments and recommendations will be taken into consideration in order to offer an A + experience. Rest is one of the most important points in a vacation and that is why we are very happy that we were able to meet your expectations regarding our beds and pillows. We are also very excited that you have enjoyed the swimming pool and the location of our hotel as well as the funicular. It was an honor having you as guests and we look forward to your return.
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kerry s wrote a review Nov 2021
5.0 of 5 bubbles
We stayed in the “residences” TH6. Here adopting a rescue dog, so requested a pet friendly room. The unit was extremely clean (thank you Martina) and very well stocked, complete with oven, microwave, washer/dryer/detergent/softener, dishwasher, soap, toaster, and blender. The patio (which contained a bbq) was very secure for the dog.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINNACLE RESORTS, Guest Services / Front Office at Pinnacle Resorts 220
Responded 11 Nov 2021
Dear T2063BTkerrys We greatly appreciate your kind words towards our team member. A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. Martina will be thrilled to hear your thoughtful comments. We look forward to welcoming you for another memorable stay.
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Answer from PinnacleResorts
Puerto Vallarta, Mexico22 contributions
Hello! Unfortunately, it's just for Pinnacle 220 guest. But you can access to our bar and enjoy our Happy Hourc from 5:30-8:00 pm.
Prince E asked a question Jun 2022
Bronx, New York
How does one get a Covid test to fly home?
dxfan asked a question Jul 2021
Balboa Island, California61 contributions1 helpful vote
Is there a menu available online with prices of drinks and food at the pool?
Answer from Ray G
Windham, New Hampshire77 contributions51 helpful votes
Hi Dxfan I am not aware of any menu online with pricing but I will tell you they are very reasonably priced. We drank, ate and snacked by the pool all week and our bill was under $300 and we did not skimp on anything Hope this helps
Answer from PinnacleResorts
Puerto Vallarta, Mexico22 contributions
Thanks for contact us! We are 5 minutes away to the beach so you can easily get there walking, we even have a cable car. About choosing between 220 or 180, both are very good options but 220 has been voted as "best rooftop pool in Vallarta". Restaurants are all over the area, there's even one restaurant called "cafetalito" that is right in front of the hotel, same with bars. Food and drinks are not expensive and unfortunately you can not bring your own drinks to the pool. If there's anything else you need to know we are happy to help :-)
Answer from PinnacleResorts
Puerto Vallarta, Mexico22 contributions
Dear Traveljunkgurl, The pool is open at 9am, guests are not allowed to bring their own drinks to the pool, we have a bar that can provide you drinks. As long as you are using the chair with your stuff the staff will not move it. Thank you for contacting us!
M M wrote a tip May 2024
Los Angeles, California5 contributions7 helpful votes
5.0 of 5 bubbles
"The pool is great the property is walking distance to everything. "
Read full review
bree a wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Shade for pool would be helpful "
Read full review
Journey01614622957 wrote a tip Feb 2024
2 contributions
5.0 of 5 bubbles
"There are steps involved in this property. Also, mountain rooms hear the road noise "
Read full review
Jason C wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"Best time for pool is around 11-2 pm. Bring assortment of cash (both pesos and American), and card (Mc or Visa) for the dining around."
Read full review
Andrea D wrote a tip Dec 2023
2 contributions
5.0 of 5 bubbles
"Kick back relax and let the service come to you Attentive and friendly "
Read full review
Not the right property for you?
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
R 3,397 - R 5,223 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Pinnacle Resort 220
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
51
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PINNACLE RESORTS 220 - Hotel Reviews & Price Comparison (Puerto Vallarta, Mexico)

Frequently Asked Questions about Pinnacle Resorts 220
Which popular attractions are close to Pinnacle Resorts 220?
Nearby attractions include The Palm Cabaret and Bar (0.2 km), Act2pv Theater & Cabaret & Lounge (0.4 km), and Chictini by Pinnacle (0.10 km).
What are some of the property amenities at Pinnacle Resorts 220?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Pinnacle Resorts 220?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pinnacle Resorts 220?
Guests can enjoy a swimup bar during their stay.
Is parking available at Pinnacle Resorts 220?
Yes, free parking is available to guests.
What are some restaurants close to Pinnacle Resorts 220?
Conveniently located restaurants include Tuna Azul, Casa Nicole Restaurante, and The Blue Shrimp Puerto Vallarta.
Are there opportunities to exercise at Pinnacle Resorts 220?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Pinnacle Resorts 220 have airport transportation?
Yes, Pinnacle Resorts 220 offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pinnacle Resorts 220?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Pinnacle Resorts 220?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Pinnacle Resorts 220?
The staff speaks multiple languages, including English and Spanish.
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