Hotel Mousai Puerto Vallarta

Hotel Mousai Puerto Vallarta

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About

5.0
#8 of 145 hotels in Puerto Vallarta
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Hotel Mousai is a resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Entertainment staff
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Value
Languages Spoken
English, Spanish
Hotel links
Special Offer:Dive into Summer: Unbeatable Deals at Hotel Mousai
2,623Reviews375Q+A100Room tips
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Detailed Reviews
Mark K wrote a review Sept 2022
+1
Hotel's Favourite
5.0 of 5 bubbles
We just came back from a 2-week honeymoon stay at Hotel Mousai and wanted to share our amazing experience with others:

First off, Hotel Mousai was not our first choice in terms of a place to stay for our honeymoon as we had already booked an Air BnB for the same amount of time but quickly found out it wasn’t going to be the honeymoon experience we had wanted. The Air BnB itself was beautiful but it was too noisy and not relaxing having construction and noisy tenants next door so we set out to find the best hotel we could find and came across Hotel Mousai.

It is part of the Garza Blanca chain of hotels owned by Tafer Group which is a Mexican-owned corporation (which we liked). It was definitely on the more expensive side for us compared to anything we had previously done but figured it was worth it for our once-in-a-lifetime trip. The hotel and staff did not disappoint us for the entire 2 weeks we were there. Everything was exceptional from the décor, the cuisine, and service. The hotel is very well constructed in terms of the attention to detail in the rooms and the artistic vibe that is present throughout the entire hotel. The ONLY complaint we had was that the room would make a crunching sound (similar to a plastic water bottle popping) when the sun would come out and hit the exterior of the building. It must have had something to do with the construction material and the temperature fluctuations, but it was quite annoying and, at times, made it difficult to rest. Everything else was fantastic about the building.

We thought the food was excellent as well. Our favourite restaurant was Bocados Steakhouse because of the mussels and lamb (unbelievably tasty) as we did not try the steak there. For steak, we went slightly offsite (at Tierra Luna) to the paid restaurant called Karuma and we enjoyed a massive tomahawk steak which was delicious. The views and drinks are also amazing from there! We also really enjoyed the Japanese restaurant called Hiroshi as they had a beautiful view from the balcony, great drinks, and some amazing sushi. We like the Chinese restaurant (DAO), and the Italian (NOI) as well, but only ate there once each so we did not get as much of a taste for the items but had a great time and enjoyed the staff at both of them. Our least favourite place was the Mexican restaurant (Blanca Blue) as the food was not as nice or fancy as the other places, so we only went there once for dinner. The breakfast buffet there was amazing though and the handmade crepes and omelettes were delicious.

One of our favourite parts of our stay here, however, was the amazing staff that we got to meet and know over our 2 weeks stay. Literally, everyone on site was friendly, warm, and helpful. They made you feel important and made it like you were home. If we could thank everyone individually we would but the list would be massive, so we have a few particular people that we want to note:

The first is Carlos who was our butler for the entire time. Carlos is incredibly helpful, professional, and kind. He helped me with several things for my wife and was always available within a moments notice if we needed anything. I am certain the other butlers are just as good, but I highly recommend asking for Carlos as he made our trip that much easier and special. The guy is a rockstar at his job!

The next people we would like to thank work at the concierge desk – Jaaziel and Karen. Jaaziel was very friendly and personable with us from the day we arrived. He helped us with organizing things and giving suggestions of where to go around town. I enjoyed laughing with him and his personality made him a pleasure to have around us every day. We looked forward to seeing his smile in the mornings! Karen was also very kind and professional in her role. She was always available to help with whatever we needed and would go the extra mile to do so. We got to know them both throughout our stay here and can say they are very lovely human beings in general and we would visit again just to see them.

Since we stayed in the South Tower, the restaurant in our lobby was NOI which is the Italian one. Almost every evening the piano player, Adel, would play beautiful music for everyone eating there and anyone in the lobby. He made the atmosphere feel classy, romantic, and elegant.

The bar staff at the lobby bar were amazing and made some of the best cocktails we had our entire trip. Eriberto and the rest of the bartenders know their drinks and you can tell they appreciate their craft. Their attention to detail when making cocktails is excellent. I highly recommend getting a “Smoked Old Fashioned” from there or any one of their cocktails on the list. Even their mocktails were delicious! Jerry from NOI was also excellent and a great server and host to us. We had some great chats about whiskey and brandy, and he went above and beyond to make our even enjoyable.

Mario, Javier, and Noemi at Bocados were also amazing and took great care of us every time we visited the restaurant and made our experience more than enjoyable.

A few other mentions from the restaurants would be David and Vero from DAO which was the Chinese restaurant – what a pleasant experience it was to have them there.

Last, but certainly not least, all the staff on the rooftop bars were amazing. Stephanie was in South Tower almost every day we visited and would greet us with a smile. Alan was at South and then moved to North Tower but was a great guy who learned our names after only meeting for the first time. Really great team up there. There are many others from the team including hosts and servers, but we do not have everyone’s names unfortunately but would recommend all of them for excellent service.

After all was said and done, we had an incredible trip to Puerto Vallarta and Hotel Mousai was a large part of that. It was the perfect place for a honeymoon trip as it was adults-only (in Hotel Mousai, not all of Garza Blanca), unbelievably fancy, and brought us peace and quiet throughout our stay. Thank you to everyone there that made it a trip of a lifetime for both of us.
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Date of stay: August 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: All rooms will have views but corner units will have wrap-around balconies.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 02 Sept 2022
Dear MarkkK3343UM, Thank you for allowing us the opportunity of hosting you at Hotel Mousai to celebrate such a mileston and for taking the time to share your experience with us. I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay, I will share your words with everyone you mentioned in your review. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for us all to welcome you back soon and offer you our hospitality. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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luxuryhotelcritic wrote a review Jan 2021
Los Angeles, California
5.0 of 5 bubbles
My wife and I are frequent guests of Hotel Mousai. Prior to COVID-19 our hobby was traveling the world. We are fortunate to stay at the finest resorts and are drawn to such. We love a special resort where location, service, food, quality of bedding, amenities etc. all matters. Hotel Mousai excels and exceeds excellence on every level and then some. I don't think there is a more beautiful setting than Hotel Mousai. Hotel Mousai is built in a jungle preserve that is so tropical and gorgeous. The views of spectacular Banderas Bay are magical. The staff is over the top incredible!!! From the moment you arrive you are made to feel like family. Staff members quickly address you by name and remember your likes and preferences. The pool staff is incredible. Dylan, Enrique, Ivan and the floor managers cater to your every whim in a very non-obstrusive way. The hotel manager is clearly respected by the staff and she is very hands on and runs an incredible show. The entire concierge team is remarkable with special thank you to Jennifer for helping make our stay extra special. Our Butler Carlos Ramos seems to show up out of nowhere just when you need him! He can make magic happen and does it so quietly and with such genuine kindness. The entire Hiroshi staff is so welcoming and perfect. Special thank you to Jennifer and Christian. The suites at Hotel Mousai are gorgeous and so well kept. Every time we visit we feel as if we are checking into a brand new suite. Bedding is incredible and I always sleep so well! I have stayed at the Four Seasons Punta Mita. Although the Four Seasons is a beautiful property it can't compare to Hotel Mousai. Hotel Mousai is a class all it's own. AAA should make a six diamond category and include Hotel Mousai. Staying at Hotel Mousai allows you to visit the fabulous restaurants in Puerto Vallarta easily. It is only a 10 minute cab ride and 170 pesos ($8) to go into town. Puerto Vallarta is home to some of the most fantastic restaurants. Don't miss Cafe Des Artistes, Casa Kimberly's La Iguana, Trio, La Palapa, Casa Tradicional, Sonora Prime Grill and Le Kliff. I would be remiss if I didn't brag about Hotel Mousai, but worry that this resort will become too popular.....let's keep this very special place a secret.
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Review collected in partnership with this hotel
Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 12 Jan 2021
Dear luxuryhotelcritic Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos, Dylan, Ivan, Enrique and Jennifer. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Sean P. wrote a review Feb 2020
San Francisco, California
4.0 of 5 bubbles
Beautiful setup but prime purpose is to sell membership
Rooms in adult only are beautiful, each with amazing view of water and sunset, balcony with gorgeous jacuzzi and overall nice and spacious setup
Hotel is nicely decorated but from gate to main entrance is a long and cobbled drive, 10 min wasted each way
Rooftop is awesome for setup and view but no bathroom??? Beautiful infinity pool. Service was great but food was just ok
Spa was pretty, nicely setup. Front dest little stiff to almost rude, massage was super, skilled and professional. Moderately expensive for location (500 dollars for couples massage with tip) that’s major city prices not PV s
Would not go back but was overall good experience
Staff were very courteous and accommodating.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanet Dorado, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 21 Feb 2020
Dear SeanPsanfran Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Jordan W wrote a review Feb 2020
Chicago, Illinois
5.0 of 5 bubbles
We booked an Ultra Mousai Corner Suite for one week to celebrate our honeymoon which comes with the all-inclusive benefits of their ULTRA package.

In our 6 days on the resort, we only had EXCELLENT experiences with the staff, the facilities, and accessing all our ultra benefits. There are tons of options for how to spend each day. We preferred to begin each day with in-room dining on the terrace overlooking the sail-boats gliding through the bay. For the mornings, we'd hit the spa or the outdoor activities like hiking, snorkeling, kayaking, swimming in waterfalls, etc. The staff on each excursion was amazing! Oswaldo, Sergio, and Julio were awesome!

Every afternoon was spent on the rooftop under a cabana and swimming in the beautiful infinity pool overlooking the bay. We ordered fresh food and amazing drinks while soaking in the sun. Alberto, Ivan, Enrique, and Rigo took excellent care of us during the afternoons and made the whole experience fantastic.

Finally, our butler, Cesar, made sure we made the most of our trip, he helped us plan sunset dinners at Hiroshi and Bianca Blue, organize our hydrotherapy at the spa, utilize all our services and more. Everyone at Mousai was very friendly and super helpful.

I cannot wait to bring some friends next time!
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The higher floors are well worth the extra money, the views are amazing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanet Dorado, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 25 Feb 2020
Dear L4137CNjordanw Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Oswaldo, Sergio, Julio, Alberto, Ivan, Enrique, Rigo and César. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Footprints758742 wrote a review Nov 2020
5.0 of 5 bubbles
This would be our second stay at Mousai, the first in July 2020. Remarkably, most of the staff who assisted us in one way or another in July recalled our previous visit and our names. We were provided the same extraordinary service at the roof top bar/lounge and poolside service was exemplary. Any wish was fulfilled by our "butler" from reservations on the property in one of the restaurants to spa time, in-room birthday celebration decor, etc.

As per usual, the food was excellent and the corner suite was amazing. Room service was a 10/10 with cleaning, prepping and turn-down service.

What an amazing experience and place to stay in Puerto Vallarta
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 03 Nov 2020
Dear Footprints758742 Thank you for taking the time to post your comments regarding your recent stay at Hotel Mousai. Our main goal is to create impressive and lifetime experiences for all our Guests. I am very happy to know that you enjoyed it. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Nima A wrote a review May 2021
5.0 of 5 bubbles
This is my girlfriend’s and I second time here. This by far is our favorite hotel in Mexico. We have been in hotels in Cabo and Cancun although good, none compare to Hotel Mousai. It’s truly an amazing experience. The rooms are huge and comes with so many things including a jacuzzi that you can change temperatures and make it a pool. Enjoy an expresso while laying in your hammock. The food and service is unbelievable. We went to the terrace for breakfast every morning where Angel, Eduardo (nick name tall skinny guy) and Enrique were amazing and always got the party started in the morning for us with amazing mimosas and great service. They have so many different flavors. Try the passion fruit. The roof top Infiniti pool is unbelievable with live music and amazing views at the beach. Thanks to Alberto and Guillermo who were ALWAYS on point with their service. Always brought our delicious foods and drinks on a timely matter. I highly recommend the hike with Oswaldo and Sergio. They also were great pool concierges at Garza Blanca. Helped us with our every need. The hike is VERY intense but they were amazing at keeping us safe in the jungle. At the end, you are rewarded by jumping in a body of refreshing water. Last but not least the concierge was great. Special thanks to Rosy who made my girlfriend’s trip. We were celebrating her getting her doctorates in pharmacy and Rosy helped make her feel EXTRA special. Best part is, if you stay at hotel Mousai, you also can enjoy everything at Garza Blanca. I also highly recommend the spa. They have the most amenities I have ever seen at a spa resort with beautiful ocean views. My massage from my massage therapist Julia was so amazing and relaxing that I was falling in an out of sleep for a little bit. So good! Thank you all for making our trip a memorable one. We will definitely be back when the North Tower opens up!
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 15 May 2021
Dear nimaa633 Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Angel, Eduardo, Enrique, Alberto, Guillermo, OSwaldo, Sergio and Rosy. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Becky Shakur wrote a review Jan 2022
Queens, New York
5.0 of 5 bubbles
Firstly, Our entire trip was amazing which we owe to our butler Lilith! From the moment we were introduced, she did everything in her power to make our honeymoon a very special vacation. She took care of our dinner reservations, spa reservations, activity recommendations and every single special request we could ask for. Truly i wish i could bring her home with me - she ensured we did not have to put any effort towards anything, she handled it all. We can never thank her enough!!!

The hotel itself is everything you can imagine, food is phenomenal, service is exceptional and speedy, the resort is GORGEOUS.
our room was SPOTLESS at all times, as whenever we left someone would attend to our room (With the help of scheduling from our amazing Butler Lilith) and they put a diffuser in the room for aromatherapy which was my favorite.

Very easy to get around as there is a trolley which takes you around the resort arriving at the lobby every 5 minutes. You never need to leave the resort, but if you do - the town is only a $4-$8 Uber ride away.

Overall this was the best vacation spot and could not ask for any better for our honeymoon.

Thank you Hotel Mousai and Lily!!!!
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 22 Jan 2022
Dear Becky Shakur, Congratulations on your marriage! Thank you for expressing your great satisfaction at Hotel Mousai and for sharing the details ofyour stay with us. I am happy to read that our team has contributed greatly to making your stay memorable. We arecommitted to offering outstanding service. I am thankful for your kind words which I will personally share with Lilith and the rest of the team. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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Sunny F wrote a review Sept 2020
Penryn, California
+1
5.0 of 5 bubbles
Id love to keep this hotel on the DL and not rave about the most amazing staff & room but I cant! From the time we arrived, we have been taken care of with endless champagne, craft cocktails and gourmet food. Our corner suite is stunning and romantic with surround sound inside and out, expansive patios with tile zero edge hot tub and my favorite the hammock. If you want complete privacy you will need to splurge for the higher suites we were on the 4th and there is a hotel that has some balcony’s that face corner suites... we did not mind as we just loved the mtn, bay & ocean view and no one was on patios across from us but for a few hundred more you can get privacy. The restaurants have been the best PV has to offer. The rooftop speaks for itself and the service was just as impressive poolside. We cant wait to return next month for a week
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Díaz, Guest Services / Front Office at Hotel Mousai Puerto Vallarta
Responded 22 Sept 2020
Dear 128sunnyf Thank you so much for your amazing review! We are absolutely thrilled to hear such positive feedback. Your kind words regarding our hotel are greatly appreciated. Thank you for allowing us to turn your moments into memories. See you again soon! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Will C wrote a review May 2022
Portland
2.0 of 5 bubbles
We stayed 3 nights all-inclusive in an Ultra Corner Suite for a little over $800 per night. At this rate, we expected a flawless experience. We were disappointed.

Nothing hits you as terrible when you walk in. The staff is very friendly. The views, pools and beach are beautiful. As you settle in, the little things begin to add up. If we'd paid $400 / night, these things wouldn't matter quite so much. But at more than 2x this, they do. I think the hotel is too big for its own good and management has lost control and focus on ensuring superior quality.

Some issues:
Old, dented/stained boxes for complimentary toiletries (sewing kit, shower cap, etc).
Opened water bottle left by prior guest on balcony
Butler didn't even introduce himself until the afternoon of our last full day. We left having no idea what a butler should have done, but we paid extra for him.
Huge leak in our shower wall. Not offered different room and asked to not use one of the two shower heads to avoid leak.
Broken shades and music that wouldn't turn off in room.
Mini bar not restocked
Really mediocre food - There were some exceptions to this, but again at $800/night, it should all be out of this world. We began ordering only things we thought would be hard to mess up, at which point we tried a room service cheese pizza that was truly inedible.
No sun shades at a Hiroshi, a restaurant facing west.
No place to hang towels in room. Seems so silly, but it's not pleasant to just throw your towel on the floor when you're done.
Hard sell to order alcohol at breakfast (two days in a row).
Hard sell to become a member only 30 min post-arrival
Mediocre spa experience: staff coughing, hard sell to buy products after the completion of service when you should just be relaxing and glowing, not figuring out how to say 'no' two or three times.
New pillows came hours after we made the request for them

Again, the staff were friendly and trying hard. We loved the live piano music from Adel as well as the great service from Irving, Franco, and Alejandro at Hiroshi as well as the the bartending by Heriberto in Noi. The problem here is management and their focus.
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Date of stay: April 2022
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Pick different hotel. Or don't splurge for corner+butler+inclusive like we did. Extra $...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 04 May 2022
Dear Will C, We very much appreciate your taking the time to share your valuable feedback and cannot thank you enough for such gracious words about our team and the level of service provided over the course of your stay. However, we regret your disappointment with the issues you have encountered. Your comments let us know where we can focus attention to improve our guest experience. Thank you once more for writing about your extraordinary experience, and we wait for you to join us again and make yourself at home soon. Kind regards, Imelda Zermeño Rooms Division Manager Hotel Mousai
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Neesh wrote a review Aug 2021
+1
5.0 of 5 bubbles
Where do I start!!? From the time we entered the gate at Hotel Mousai we felt welcomed immediately. We were given welcome drinks along with a wet towel. The decor along screams luxury. We stayed in the best room available at the property which was the ultra corner suite on level 11. Our butler was CARLOS and he was amazing. When we first checked in, he took down my phone number so that he could easily reach me and he reached out everyday to see if we needed anything. We purchased a dinner on the beach for $195 that included a bottle of
Moet. We witnessed the sunset as a photographer took pictures of us that we later paid $95 for on a USB. My favorite place to relax was both the rooftop pool and our hot tub on the balcony. My favorite drink was the sexy lady on the rooftop. I was really nervous about food because when I stayed in Cancun it was hit and miss. Needless to say the food was even amazing. I loved the beef nachos, popcorn chicken, filet mignon, the quesadillas EVERYTHING!!! They invited us back for New Years because they have a firework display around the island. We will be back & special thanks to Carlos and everyone else who made us feel welcomed our whole stay.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Imelda Zermeño, Atención al huésped/Recepción at Hotel Mousai Puerto Vallarta
Responded 20 Aug 2021
Dear Neesh, Thank you for taking the time to share your recent experience at Hotel Mousai. We are thrilled that you loved your room and had such a fantastic experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction. It will be an honor for Hotel Mousai to welcome you back soon and offer you our hospitality. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Answer from RU-OK-2
Oklahoma3,072 contributions196 helpful votes
Yes, you can make restaurant reservations in advance. I write “pending” in the section requesting a room number. I’ll be at Hotel Mousai next month for my 5th stay and have already made restaurant reservations.
Answer from rg1099
Oklahoma City, Oklahoma958 contributions31 helpful votes
You can remain on property after check out time, but you will have to pay for food and drinks.
Answer from rg1099
Oklahoma City, Oklahoma958 contributions31 helpful votes
Yes. Bocados is included with the all-inclusive plan. Karuma is the only restaurant not included.
Fernando E asked a question Mar 2024
Chula Vista, California45 contributions44 helpful votes
Hi does anyone know wha the cost of a taxi from airport to hotel would be.Thanks for the feedback.
Answer from rg1099
Oklahoma City, Oklahoma958 contributions31 helpful votes
A taxi will be about $30usd from the airport to the hotel. You purchase your taxi fare at the taxi booth located to the right of the glass sliding doors which lead outside at the airport. After you purchase the fare, someone will take you to your taxi.
537stefaniec wrote a tip 17 Jun
San Jose, California19 contributions
5.0 of 5 bubbles
"If you want to do any activities or need help making restaurant reservations, the staff at lobbies are ABSOLUTELY HELPFUL! "
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Exploration603696 wrote a tip 15 Jun
1 contribution
5.0 of 5 bubbles
"All the restaurants require reservations, so make at least the first couple of nights reservations before you get there. "
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Tracey K wrote a tip 15 Jun
2 contributions
5.0 of 5 bubbles
"Bring bug spray and sun screen for the days, and nice outfits for dinner!"
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Trek39475759165 wrote a tip 14 Jun
1 contribution
5.0 of 5 bubbles
"Everything is amazing."
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Fernando D wrote a tip 09 Jun
1 contribution
5.0 of 5 bubbles
"Workers always helpful to find you a spot make you feel comfortable. "
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PRICE RANGE
R 7,318 - R 11,489 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
144
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL MOUSAI PUERTO VALLARTA - Reviews & Price Comparison (Mexico)

Frequently Asked Questions about Hotel Mousai Puerto Vallarta
Which popular attractions are close to Hotel Mousai Puerto Vallarta?
Nearby attractions include Malecón Boardwalk (7.5 km), The Palm Cabaret and Bar (5.8 km), and LOD Colombian Emeralds (7.0 km).
What are some of the property amenities at Hotel Mousai Puerto Vallarta?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai Puerto Vallarta?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai Puerto Vallarta?
Conveniently located restaurants include Tuna Azul, Vallarta Factory, and Casa Nicole Restaurante.
Are there opportunities to exercise at Hotel Mousai Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Mousai Puerto Vallarta have airport transportation?
Yes, Hotel Mousai Puerto Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai Puerto Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Mousai Puerto Vallarta?
The staff speaks multiple languages, including English and Spanish.
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