Mayan Palace At Vidanta Puerto Vallarta

Mayan Palace At Vidanta Puerto Vallarta

Avenida Paseo de La Marina sur 220 Fracc. Marina Vallarta, Puerto Vallarta 48354 Mexico
Traveller (1527)
Pool
Pool & Beach (370)
Room with A View
Room & Suite (289)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#10 of 145 hotels in Puerto Vallarta
4.4 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Vidanta Puerto Vallarta es un oasis acogedor ubicado en la ciudad más amigable del mundo. Recuéstese cerca de la piscina o relájese con un masaje en la playa mientras nuestro excelente equipo se hace cargo de todas sus necesidades. Los huéspedes también disfrutan de acceso completo a Nuevo Vallarta, que se encuentra a un viaje corto de distancia.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Diving
Kids stay free
Paid wifi
Fitness classes
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Lagoon View
Harbour View
Languages Spoken
Spanish

Location

Avenida Paseo de La Marina sur 220 Fracc. Marina Vallarta, Puerto Vallarta 48354 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
4.5
4.5 of 5 bubbles2,716 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Mayan Palace At Vidanta Puerto Vallarta garners mixed reviews, with guests appreciating the hotel's prime location near the marina and the commendable cleanliness maintained across the premises, especially in rooms and common areas. However, opinions on service vary: some guests describe the staff as warm and attentive, while others criticize the service as unprofessional and slow. Despite the spacious rooms, they are often described as outdated, and the high resort fees contribute to a sentiment of poor value for the money spent. Additionally, while the atmosphere is generally seen as inviting, certain amenities are reported to be in need of an update.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Limited

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
2,716Reviews171Q+A100Room tips
Traveller rating
  • 1,750
  • 563
  • 220
  • 80
  • 103
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Frank H wrote a review Feb 2020
L'Orignal, Canada
5.0 of 5 bubbles
Our 3rd stay at a Vidanta Resort. This year was spent at the Mayan Palace Puerto Vallarta marina. A smaller resort located on the beach in the marina district of Puerto Vallarta a 5 - 10 minute walk to the marina. The walkway around the marina is about 1 mile with many restaurants, coffee shops, boutiques, drug stores, and corner stores. Every Thursday evening there is a local market offering a great variety of items for sale. Unlike Vidanta in Nuevo Vallarta this resort is readily accessible to the local bus. For 10 pesos you can go downtown or anywhere else you may want to travel to locally. We found it very handy for doing to Walmart to do our grocery shopping.
The resort itself is a bit dated but very clean and adequate for our needs. We were in building 2 on the 3 rd floor in a 1 bedroom unit overlooking the pool area and the Bay of Banderas. The room consisted of a King bed (not very comfortable), two couches that double as beds, 2 televisions, a lovely balcony with 2 chairs and a table overlooking the pool, a mini kitchen with a 2 burner stove that took forever to heat, a microwave, a mini fridge, toaster, blender and coffeemaker. All we really needed for breakfast and lunch.
The pool area was large and well designed with ample lounge chairs and umbrellas to enjoy the sun or shade. There is a swim up bar and pool side service and happy hour is from 11:00 am - 3:00 pm daily. Don't expect 2 for 1 after 3:00 though. The waiting staff were very personable and attentive. There is also a pool side restaurant with excellent food.
In addition to the pool side restaurant there is at pizza area that offers a tasty treat and the Bakal, another restaurant that offers a breakfast buffet and reverts to finer dining area at a reasonable price in the evening, overlooking the ocean and the Puerto Vallarta skyline.
All in all we had an excellent 3 weeks and once again we were very impressed with Vidanta. They are a class act!
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo Vidanta, Owner at Mayan Palace At Vidanta Puerto Vallarta
Responded 29 Feb 2020
Dear Frank h, We are glad you have decided to post a review as it helps to further enrich our performance and give other travelers a better idea of what to expect. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, you perceived the resort’s cleanliness and took advantage of the promotions available during your stay. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones. We look forward to welcoming you back and continue making your stays memorable! Happily, Mayan Palace Puerto Vallarta Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aheila wrote a review Jan 2020
4.0 of 5 bubbles
The Mayan Palace is in a great location close to many restaurants. We ate right across the street several times ( Callejon). The food is really good and good prices. We had a wonderful view from floor 2 of the pool and ocean. The units itself had a comfortable bed and great shower. The check in took hours and we had to rest and in a line several times. The kitchen is woefully understocked if you want to cook. It had only one big knife and not even a paring knife, or a tall glass. Nothing is provided, not even coffee. I recommend bringing as much as you can with you but nothing already opened. They took my husband's sandwich at the airport. I brought scissors, bread I like, ground coffee, cereal, frozen carton of my non dairy creamer and a frozen box of soy milk because of allergies. You can catch a bus right outside that is only 10 pesos. We took it to Walmart and the supermarket by the whale. Don't get too much though because its a half refrigator with almost no freezer space. We have stayed at Vidanta in Nuevo Vallarta before and much prefer this because of the location.
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo V, General Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 25 Jan 2020
Dear Ahelia, Thank you very much for providing your comments about your vacation. We are pleased to learn you had a wonderful vacation. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We truly look forward to serving you again in the near future! Happily, Mayan Palace Puerto Vallarta Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Al wrote a review Feb 2022
Virginia Beach, Virginia
5.0 of 5 bubbles
Stayed from mid January to first week in February. The resort was very clean as are all Vidanta resorts. There was only one restaurant open they combined Balchi and Il Farnodi Gio the food and service was top notch. You could always walk to the marina to eat outside great restaurants also, the one disappointment was Route 66, their gamic was live music at dinner time but the food and service was fair at best. Ate and drank mostly at the resort. We did not want to take to many chances with covid.
Breakfast at Balchi was worth the buffet was $17.50 US. We took advantage of Happy hour by the pool and their burgers are very good and filling, Dorle was a great waitress at the pool bar fast service and attentive same to say about Elizabeth at the Sunset Bar she know how to make drinks. The Joy squad was doing a very good job keeping the pool side guest entertained with trivia, bingo, black jack and question of the day. The gym was very clean and limited capacity Frenando the coach was attentive and was making sure people using the equipment were not using it a way to hurt themselves. Really enjoyed our stay at the resort and a big part of it was we declined the sale presentation which was going to be at the NV location. We are Grand Luxxe members but prefer a quite low key vacation. I did not even log golf clubs along this time. Mayan Palace in Puerto Vallarta offers that, you don't have to wait for shuttles to get around. The Spa was great got a massage and listening to the waves crashing was very relaxing. Great resort and look forward to being back next year.
The one complaint was two of the washers and driers were out of service. Arturo at the concierge desk was very friendly and helpful. He assured me was going to move the problem up the chain so something can be gone.
Read more
Date of stay: January 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo Vidanta, General Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 09 Mar 2022
Dear echoal: We very much appreciate our guests' reviews and opinions. Your constructive comments are very important to us. It is disappointing to learn that your experience with the laundery room was not satisfactory. Our resorts are constantly being refurbished and we aim to ensure that our facilities are in the best condition possible for our guests to enjoy. We are certain all the staff mentioned will gladly receive your feedback as they always look to meet our guests’ expectations to the fullest. Comments like yours are an incentive to continue perfecting our performance. We hope to host your vacation again in the near future. Yours sincerely, Mayan Palace Puerto Vallarta Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shea wrote a review Jan 2020
1.0 of 5 bubbles
It's next to impossible to pass up the very reasonable price to stay at a Vindanta property. I chose the Mayan Palace Puerto Vallarta mostly because of it's Marina location and easy access to downtown.
Vindanta leverages a weaponized sleight of hand as they distract guests from the fact that every resort room has some plumbing or other flaw that hasn't been attended to, while dazzling you with their 5 types of ecological repurposing and future plans that include Cirque du Soliel entertainment.
Potential members are offered upgrades while members and non members are treated poorly.
I've listened to the '90 minute' pitch (which begins after breakfast with the agent) which
Often goes to 3-4 hours of dizzying permutations of ownership packages. Rep after Rep haranguing you until you are mentally exhausted. Occasionally you leave with most of the tours, massages, cash they promised to entice you to attend the sales pitch. (Read: they lie - a lot.)
However, if you bypass the sales pitch, you are given an 'allotment room' far from the elevator, A grey non member room key (vs green member room key), no patio or ocean view. The front desk will lie and tell you there is no other availability when it is obvious that they are no where near full.
At the downtown Malecon there are scattered information booths for visitors. The
Information providers ask where tourists stay because they are always asked for recommendations. Unsolicited, I was told "by far the most complaints are for Vindanta
Than anywhere else".
Vindanta is high pressure, greedy and discards guests after they have paid. They have a lot to learn about the hospitality business.
Read more
Date of stay: January 2020
1.0 of 5 bubblesRooms
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Better rooms if you listen to timeshare pitch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo V, Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 22 Jan 2020
Appreciable Sheasadorable, Thank you for submitting your mixed experience with us. It is great to know that you liked our resort location. However, It is disappointing to learn that your experience was not satisfactory. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation. We appreciate their visit whether they decide to acquire our products or not. Nonetheless, this highly exceptional occurrence will be shared with the appropriate area since we strive to make each and every one of our guests feel cared for, appreciated and respected. Your comments are always welcomed. Warmest regards, Mayan Palace Puerto Vallarta Management.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brad2002 wrote a review Apr 2022
Idaho
4.0 of 5 bubbles
The resort is located in the Marina area of Puerto Vallarta, walking distance to the Marina with the many restaurants and shops. Check in was pleasant with the Front Desk and bellmen working hard to answer our many questions. Our second floor room was the lockoff bedroom portion of a two (2) bedroom unit. Very small. Furnishings were very, very basic in the smaller unit. They provide lots of bath towels, but, only one hand towell and one wash cloth. The desk confirmed that you could ask housekeeping for more, but only the minimal amount is standard. There is not a bath tub in the unit.
The Mayan Palace charges a "Resort Fee" based on the room size. The One bedrrom Unit is $250. The lockoff bedroom is $200. And $450 for the combined two bedroom unit. The "Resort Fee" includes Airport to Resort transportation on arrival. This is an 80 peso value or $4.00 US. Also included is a $50 credit at the restaurant. The restaurant credit may be different if you are in a larger unit. The pool area was not busy while we were there. The marketing department indicates that 19 dining options existed, but only one onsite restaurant. ???? Housekeeping did a great job daily. The resort has onsite Covid 19 testing available to permit re-entry to the US by airline. The concierge was very helpful as I was unable to get the QR code to work for the property information. I should note that the resort only had three accessable electrical outlets in the main room. All had lamps plugged into one outlet and one had a clock radio. This left two outlets for charging phones and tablets. This shows the age the building was constructed before electronics became common. One additional outlet was in the bathroom.
RCI should evaluate the rating of this property to meet the expectations of their members. It is very basic.
Read more
Review collected in partnership with RCI
Date of stay: April 2022
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo Vidanta, General Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 25 Apr 2022
Dear Brad2002: Thank you so much for commenting about your stay at- . We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. Moreover, rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We truly appreciate your preference and look forward to serving you again in the near future. Happily, Mayan Palace Puerto Vallarta Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark I wrote a review Jan 2020
2.0 of 5 bubbles
I am sorry to say that we were very disappointed in the Mayan Palace Puerto Vallarta. It is a very old, outdated resort.
We bought into Vidanta one year ago from San Jose Del Cabo as that resort is exceptionally beautiful. We assumed all Vidanta resorts would be the same quality.
This was not even close.
The staff are wonderful, the food was very good, but other than that we were very disappointed. Uncomfortable bed and pillows, outdated bathroom, no decks to sit on, pool chairs very uncomfortable, only 6 cushioned lounge chairs that were occupied by the very same couples EVERY day, ALL day for the entire week. I believe those couples must have placed their towels on the lounges by 5 am to assure their comfort for the day.
Vidanta should either upgrade this resort or find another to buy in PV.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo V, Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 29 Jan 2020
Dear jkkei, Thanks for submitting your experience in our resort. We are pleased to know that you liked our food and also that our staff was wonderful. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. On the other hand, we are sorry to hear that we were not one of your favorite destinies. Rest assured that your comments will be shared with all the appropriate areas to provide you everything that you need to make the most of your vacation. It is important to mention that is the reason why our resorts are constantly being refurbished, as we aim to ensure that our facilities are in the best condition possible for our guests to enjoy. Nonetheless, our primary goal is that you are able to relax during your much-deserved vacation. Your comments are truly important. Warmest regards, Mayan Palace Puerto Vallarta Management.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrea S wrote a review Feb 2020
Vancouver BC
5.0 of 5 bubbles
Big difference between Nuevo Mayan Palace and Marina Mayan Palace (ours) but both have their charms. We liked Marina Mayan Palace a lot. Being near the Marina had benefits-lots of offsite stores and restaurants within walking distance (La Europea for wine). Much smaller venue than Nuevo's but this means more accessible pool and restaurant affordability.
We did the time share presentation (taken to the vast Nuevo) as there were many perks offered and delivered. Took a lot of time, but with 14 days to fill still well worth it. Interesting info, but also much learned around the pool from members. Many Long Timers there-members for 5, 10 even 25 years.
Nice hotel room with pool view-would have preferred a 1 bedroom with kitchen but we were late bookers,
Great staff, clean, strong metal door, room has a good safe, small bar fridge, daily linen changes and nightly turndown service.
Pool was large and lovely with several areas, a nice smallish dining venue, and the Joy Squad lively and fun. They were good at getting even the oldest guests participating. Very nice fully equipped indoor gym.
Liked the Bakal restaurant a lot. They had a nice spacious marble venue inside, and 2 attractive outdoor seating areas as well. Thanks to the timeshare VIDA Privilege card we had excellent 1/2 price breakfasts (plus a nice city/rural day tour (Discovery), and tour discounts). The breakfast buffet was popular but we did the menu instead as we were served, got lots to eat, but spent less..VIDA Privilege card also gave us 2 for 1 pizza Mondays, and 2 for 1 Mojitos (5 pm to 6 pm) at the lovely Sunset Bar by the beach.
Read more
Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Timeshare prospects are given 'view rooms' so was worth attending for us. Book well ahead...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo Vidanta, Owner at Mayan Palace At Vidanta Puerto Vallarta
Responded 22 Feb 2020
Dear NorthVanners, We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace Puerto Vallarta. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations 'décor, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. It will be our pleasure to have you as a guest again. Happily, Mayan Palace Puerto Vallarta Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pamela H wrote a review Feb 2020
3.0 of 5 bubbles
We own at Luxxe Loft Vidanta Nuevo Vallarta and on upgraded from Grand Mayan because we wanted guaranteed ocean view and were advised this new building would have ocean view in every room. They don’t. We traded to Mayan Palace at the Marina so that we could use our membership without having to go to the Nuevo Vallarta property. We refuse to set foot on that property again, especially for updates! While at the Marina property they made herculean efforts to get us to attend the presentation, they were not obnoxious about It. We also know that if we had attended we would have been asked why we attended f we had no intention of buying and would be subjected to extreme rudeness.
As at the Nuevo property, staff are great, rooms are spacious and well kept as are the grounds.
It has a more relaxed feel than the Nuevo property.
The owners still charge you for using water, coffee and the owner’s charity foundation without asking you ahead of time. If you don’t notice you are simply charged.
Their fees are on the high end as are food charges. I have since found resorts that are more competitive and having nicer rooms.
For the most part they are handicapped accessible. It is a challenge finding a route to the marina that has ramps all of the way. There was one problem about the pool area regarding accessibility. The elderly and handicapped have difficulty with ladders in the pool. The steps are surrounded by tables and chairs for an outdoor restaurant.
Unlike the Nuevo property, you can leave and access other parts of the city with ease and you do not have to walk 20 minutes to get anywhere on the resort.
The balconies in some rooms are very shallow and you cannot even put out a chair to sit.
Read more
Date of stay: January 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo V, Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 19 Feb 2020
Dear Pamela H, We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. Also, we are glad to know that you liked our grounds, our rooms and that our service staff was great. They strive every day to make each one of our guests' experience relaxing. However, we are sorry to hear about your experience and sincerely apologize for the disruptions during your stay. Please know that we take your feedback very seriously and are currently working to assess and revise some of our resort operations in order to ensure the comfort and enjoyment of all of our guests during their visit. Your vacation is our top priority and we are constantly striving to improve all of our offerings in order to provide you and your family with a wonderful getaway. We will take your comments into consideration. Sincerely, Mayan Palace Puerto Vallarta Management.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria J wrote a review May 2021
Orange, California
5.0 of 5 bubbles
First time visiting these resort, and wow I was really impressed, had a awesome time, fast check in and check out, once you arrive the bell boys take your luggage up to your room, even when you go to the store for groceries, they all take your stuff to your room. Lots of pools to enjoy for adults and kids. Great food and entertainment . Great Resort!
Read more
Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peter F wrote a review Feb 2020
3.0 of 5 bubbles
Everyone we met on the staff was wonderful! The location is better than Nuevo with all the shops and restaurants at the Marina about a half mile walk. Although we had a seventh floor ocean view, the February sunset was not visible from our room. We enjoyed the extensive buffet breakfast daily, but found that we had to "mark" our poolside or beach-side chairs before sunrise in order to have a place during the day. We were extremely disappointed to find that the pool is not heated, and there is not a hot tub on the property. The bathrooms in our two bedroom were gross! They were oddly arranged, and in need of new fixtures. (the bathroom sink was exposed to the living room) The enamel in the tubs was worn through to the metal. Overall I would say we were unimpressed, and we will not return to this property.
Read more
Date of stay: February 2020
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grupo V, Manager at Mayan Palace At Vidanta Puerto Vallarta
Responded 17 Feb 2020
Dear F2926GZpeterf, Thanks for sharing your experience in our resort. It is wonderful to know that you liked our location and the ocean view. Also, we are proud to find out that our staff was wonderful. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. However, we are sorry to hear that your experience was not how you expected. Please know that we take your feedback very seriously and are currently working to assess and revise some of our resort installations in order to ensure the comfort and enjoyment of all of our guests during their visit. Your comments are truly important. Warmest regards, Mayan Palace Puerto Vallarta Management.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John S asked a question Mar 2024
How much is the cost for wifi?
Answer from Marilyn K
Nipawin, Canada152 contributions56 helpful votes
Basic plan is free to guests. There's an assortment of options if wanting more.
Answer from Marilyn K
Nipawin, Canada152 contributions56 helpful votes
Kingsize bed in the bedroom & pull out beds in living room.
Nanatobauer asked a question Feb 2024
Edmonton, Canada148 contributions61 helpful votes
We are booked for November but were told this is an all inclusive resort. Is that true?
Answer from Marilyn K
Nipawin, Canada152 contributions56 helpful votes
No, it's not all inclusive. There is a restaurant & poolside bar & restaurant on site. Many restaurants & shops to choose from a few minutes walk away
Jacklyn R asked a question Jan 2024
Martinez6 contributions1 helpful vote
Is there a coffee kiosk at the hotel
Answer from bruceklein
Portland, Oregon92 contributions50 helpful votes
Nope
saschamc asked a question Jan 2024
Memphis, Tennessee294 contributions95 helpful votes
Are there ice machines or vending available on each floor?
Maricela G wrote a tip 05 Jul
Winchester, California10 contributions1 helpful vote
5.0 of 5 bubbles
"Buy groceries at the nearest grocery store, prepare some of the meals. OXXO and taxis easy to manage."
Read full review
Experience74566 wrote a tip Apr 2024
1 contribution
1.0 of 5 bubbles
"Bring your own drinks to the pool because the wait staff ignores you. "
Read full review
Ramona D wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Be friendly to the staff - they work hard."
Read full review
saschamc wrote a tip Apr 2024
Memphis, Tennessee294 contributions95 helpful votes
4.0 of 5 bubbles
"Water is cheaper at hotel store than Oxxo! You won’t get into your room before 5, so have a swimsuit and sandals in your carry on bag!"
Read full review
Blas S wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"All services are first class."
Read full review
Not the right property for you?
There are more places to choose from in the Puerto Vallarta area.
ALSO KNOWN AS
mayan palace puerto vallarta hotel puerto vallarta, wyndham puerto vallarta, puerto vallarta mayan palace, mayan puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
179
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MAYAN PALACE AT VIDANTA PUERTO VALLARTA - Hotel Reviews (Mexico)

Frequently Asked Questions about Mayan Palace At Vidanta Puerto Vallarta
Which popular attractions are close to Mayan Palace At Vidanta Puerto Vallarta?
Nearby attractions include Vallarta Vip Tours (0.3 km), Papier Mache (0.3 km), and Galeria Amores (0.3 km).
What are some of the property amenities at Mayan Palace At Vidanta Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mayan Palace At Vidanta Puerto Vallarta?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Mayan Palace At Vidanta Puerto Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mayan Palace At Vidanta Puerto Vallarta?
Yes, parking is available to guests.
What are some restaurants close to Mayan Palace At Vidanta Puerto Vallarta?
Conveniently located restaurants include La Terrazza Di Roma, Fatto In Casa, and Vina & Salvatore's Wine Bar.
Are there opportunities to exercise at Mayan Palace At Vidanta Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Mayan Palace At Vidanta Puerto Vallarta have airport transportation?
Yes, Mayan Palace At Vidanta Puerto Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mayan Palace At Vidanta Puerto Vallarta?
Yes, laundry service and self serve laundry are offered to guests.
Does Mayan Palace At Vidanta Puerto Vallarta offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Mayan Palace At Vidanta Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (3.4 km).
All Puerto Vallarta HotelsPuerto Vallarta Hotel DealsLast Minute Hotels in Puerto VallartaHotels near Mayan Palace At Vidanta Puerto Vallarta
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire