Dreams Vallarta Bay Resort & Spa

Dreams Vallarta Bay Resort & Spa

David Alfaro Sisqueiros, 164 Las Glorias, Puerto Vallarta 48333 Mexico
View from room 1773 at night.
Traveller (8029)
View from our swim out suite!
Room & Suite (1182)
The sunset view from the Dreams Vallarta Bay beach.
Pool & Beach (1123)

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About

4.5
#4 of 20 resorts in Puerto Vallarta
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Dreams Amber Resort & Spa features lavish accommodations and luxurious amenities in all aspects of the resort that further elevate and upgrade the overall guest experience and deliver the Unlimited-Luxury® standards and signature concept the Dreams® Resorts & Spas brand is known for, including: • 327 spacious suites featuring spectacular ocean views, as well as ground floor suites with direct swim out access to a pool from a private terrace • Open-air lobby on the third floor boasting bay and mountain views, perfect for watching sunsets and live nightly entertainment • Situated in the heart of Puerto Vallarta and only five minutes from the exciting “El Malecon” boardwalk, a boardwalk parallel to the beach offering shops, restaurants, and bars • Seven dining options, including four à la carte restaurants, a buffet, a grill and a café • Five bars serving premium brand domestic and international favorites ranging from swim-up to a nightly music lounge • Unique dinosaur-themed Explorer’s Club for Kids ages 3-12, and a Core Zone Teen’s Club for teens ages 13-17 • Eco-friendly 14,000 square feet of spa made out of reclaimed wood and featuring a hydrotherapy circuit with new serenity spa cabins • Over 6,886 square feet of meeting facilities including a Convention Center with capacity for up to 724 people, small break outs & meeting rooms We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any Hyatt® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for Hyatt CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Fitness classes
Sauna
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Family Resort
Languages Spoken
Spanish

Location

David Alfaro Sisqueiros, 164 Las Glorias, Puerto Vallarta 48333 Mexico
Name/address in local language
4.5
4.5 of 5 bubbles8,309 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Dreams Vallarta Bay Resort & Spa offers a vibrant atmosphere that bursts with music and entertainment, though it may encroach upon the peace of those seeking quietude. While the hotel's cleanliness receives compliments, some guests find the value lacking, pointing to pricey amenities and food that doesn't meet expectations. Rooms are noted for their spaciousness but marred by maintenance and noise concerns. Service quality is a coin toss, oscillating between commendable and indifferent. Despite these issues, the resort's excellent location earns consistent praise from visitors.
Location
Convenient
Atmosphere
Lively
Rooms
Unkempt
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
JustineVo wrote a review Feb 2020
Stoney Creek, Canada
+1
5.0 of 5 bubbles
This is one of the better AM resorts we had visited thanks to the overall excellent services, its location near downtown, it’s beach, its very good food and spectacular turtles hatching every day right at our beach chair.

We were well greeted by the resort staff including Mr. Leguillou (General Manager), Cecilia Santana (Reservation Manager), Cinthya Perez and Martha Lira (Member Services Executives). Cinthya and Martha did everything they could to make our stay a very nice and pleasant one. Thank you so much for the bottles of spirits in our room, the hydrotherapy and the bali beds. We very much appreciated them. Both Cynthia and Martha's knowledge and friendly, happy and welcoming attitude made members feel worthy to be a member of the Unlimited Vacation Club.

However, we were disappointed that as a Diamond member, we were not treated better in terms of upgrading like at other AM Resorts. We booked the Preferred Club Oceanview Suite but did not get the next upgrade to the swimout unit because the resort was fully booked. However, the second level upgrade, the Mastersuite, was available but not offered to us for no charge. Other AM Resorts had upgraded us to Mastersuites for no charge. Cynthia and Martha made it up by providing the best and very attentive services to us.

The restaurants food was overall very good to excellent. Freshly squeezed orange juice was served. The premises were well maintained everywhere and staff were polite and helpful. We liked the Fire Show. The resort was crowded but chairs and towels were plenty. Our experience at the French Restaurant Cellar room was the best with Chef Marcos who prepared excellent surprised meals for us. Sergio Torres, the Maitre D was very nice and got us the Chef Table although he failed to advise us that there was an extra charge for the lobster. Our cellar dinner at the Italian restaurant wasn’t great, both in food quality and service.

We appreciated four outstanding employees, Cynthia and Martha of Member Services for their knowledge, dedication and excellence in customer service skills, and our favourite Preferred Club bartenders, Manuel (evening) and Alejandro (day) who were very friendly and helpful and made excellent customized drinks. Next time we will stay at Secrets but will seek out the services of these excellent employees at Now Amber.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConciergeSN, eConcierge at Dreams Vallarta Bay Resort & Spa
Responded 27 Feb 2020
Dear, JustineVo I would like to thank you for choosing our resort as your host on your recent getaway to Puerto Vallarta. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests. On behalf of the hotel, we thank you for your preference and we hope to be able to do so in the near future, with you enjoying our facilities and creating new unforgettable moments. Cordially, Alejandra Geyer eConcierge
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LilG50 wrote a review Jan 2020
Toronto, Canada
4.0 of 5 bubbles
My family traveled to the Now Amber in Puerto Vallarta for one week over New Year’s. We were 14 people - 3 families with young adults ranging from 17-25. Overall we were very pleased with the resort and our vacation at the Now. We arrived around 2 pm and our rooms were not yet ready as the hotel was full. Most of us got our rooms by 4, but 1 room was not ready until 5 pm. The checkin process was very smooth and quick. Unfortunately it was very overcast and drizzling when we arrived so we couldn’t take advantage of the pools or beach on the first day.
The rooms are very beautiful and spacious. Nicely appointed, very clean with a great bathroom. All rooms have ocean views and face west so you get to see the sunset from your balcony every night if you wish.
The resort is also really nice, very clean and well maintained. The staff is very friendly and helpful. We really had no issues all week.
Something I really appreciated was the abundant number of loungers at all the pools. We were able to get 14 loungers together all week without having to go down early to play the chair and towel game. That’s unbelievable considering we went during peak season and the hotel was full.
The restaurants were also able to accommodate our large group usually at two tables in close proximity. All of the restaurants were delicious. My favourite was the Asian restaurant a la carte. However many of our group ate at the tepenyaki and did not like it very much even though the show was entertaining. Everyone in the group loved the Italian restaurant and Oceana, the seafood grill over at Secrets the adult only sister resort. The Mexican restaurant was the best I’ve had at an all inclusive, especially the ceviches! Tacos served poolside at lunch were also amazing. Too bad there wasn’t much guacamole to be found.
There were lots of fun activities during the day. We never attended any of the evening entertainment but there were shows for those interested and musicians in the lobby with lots of seating to hang out and have drinks, play games, or have a coffee.
The only disappointment was the beach. It was very rocky and so difficult to go for walks along the beach and difficult to enter the water. If you like to swim in the ocean it may not be the place for you as it is very rough. I chose Puerto Vallarta because the weather is usually guaranteed but we had an anomaly. We had one full day of rain - 75mm of rain! It also rained on the day we arrived. Both the beach and the weather are not the fault of the resort but they did render my overall rating 4/5 instead of a perfect 5/5.
If the beach is not that important to you I highly recommend the Now Amber.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConciergeSN, eConcierge at Dreams Vallarta Bay Resort & Spa
Responded 11 Jan 2020
Dear, LilG50 Many thanks for taking the time to leave your observations following your recent stay with us at we take such comments very seriously so you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity of hosting you once again with a renewed opportunity to redeem your confidence in our resort and service. Cordially, María Peregrina eConcierge
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John Murphy wrote a review Aug 2020
5.0 of 5 bubbles
So this was our first vacation this year due to Covid, was a bit different but still wonderful.
Had a blast, traveled with my wife, Daughter (18) and Son (14).
An amazing 5 nights, was so relaxing and felt safe the whole time.
All staff not only wear N95 masks but also face shields 100% of the time no exception.
Constant cleaning/disinfecting. Upon entry to every restaurant they take your temperature and insist on hand sanitizer every time no exception (good thing). You have to wear a mask on entry but once seated masks can be removed. Everything is in individual portions and served with tongs (condiments etc). Lots of disinfecting wipes and hand sanitizer left in room and all over the hotel. Occupancy is limited and social distancing is easy (with the exception of the swim up bar sometimes but that is your choice as you can get drinks delivered even in the pool). The buffet is not self serve, Fruits, cold cuts and cheese etc are saran wrapped ion small plates, everything else kitchen staff serve for you behind glass screens, still have plenty of choice and pasta cooked to order (and omelettes etc for breakfast),
Castaways (small outside restaurant by the pool) is closed, Casino is closed (all bars close at 11pm). Was very relaxing and enjoyable, staff cannot do too much for you.

Few shout outs, Adriana in lobby bar always goes the extra mile running around getting you great drinks super quick.
Daniel and Israel in Pool bar are awesome, always in the great fun spirit serving delicious and perfectly measured drinks, Jairo "Princessa" seems to be wherever you need him and always seems to be ready to help. Junior delivering drinks around the pool from early morning to close always with a smile!! Had a slight issue one night, nothing be but Vladimir showed up and sorted instantly to everyones satisfaction.
Saving the best for last, Canelo and the entertainment team did all they could to make sure everyone has a great vacation, always full of life and energy organizing fun things to do and offering great suggestions (and I loved the water volleyball, Kayak, paddle board etc).

Would defiantly recommend, and will be back, kids were so sad to leave.

See y'all soon. John Murphy, Texas
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Go preffred everytime
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandra Geyer, Otro at Dreams Vallarta Bay Resort & Spa
Responded 11 Aug 2020
Murph_j_m_m On behalf of the company I would like to thank you for leaving this kind comment, your opinion is very important for us, because it allows us to improve as a company and offer you better services in your next visit. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As is our regular practice, we will happy to share your lovely remarks with our team who take so much pride in ensuring that all of our guests only receive the very best in service. We appreciate that we were chosen as your resort and we look forward to your soon visit, to offer you new and better experiences. Cordially Alejandra Geyer eConcierge
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671jesusv wrote a review Sept 2021
Houston, Texas
+1
5.0 of 5 bubbles
So many great things to say!
Restaurant Carnival attention excellent, delicious food! Ruth everyday hosted us at the door with a big smile & kindness. Our waiter Jairo and waitress Esperanza always checked on us for anything we needed, restaurant spotless, so many options to choose at breakfast, lunch, all great cuisine.

Japanese Restaurant was beautiful and high quality food, Sandra our waitress excellent service, kindness detail oriented.

French restaurant wow super good ..loved it ! Our big thank you to Bladimir (Food & Beverage Director) for his attention - he was sure we had a great experience. Our waiter Nik and Christian excellent service & gave us great recommendations on the menu. Overall it was a great experience! Super friendly staff!

The VIP lounge (Unlimited club) Angel & Martha did a Great job!

Hotel location the best, close to all, airport, downtown, attractive great spots, very centric, easy and cheap to move, lobby we love it scenic view of the ocean, sunset, seating are nicely decorated and comfortable with drink service.

Pool are awesome, a lot of pools with bar, jacuzzi plus the beach, beautiful, we love it

Our room beautiful all rooms ocean view with balconies, seating area, luxury on all detail, all inclusive , mini bar at the room, all the food, drinks soft and alcoholic beverages, room service, food available 24 hrs
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Taxi is very easy to find and cheap, you will be in a centric and convenient location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandra Geyer, Otro at Dreams Vallarta Bay Resort & Spa
Responded 06 Sept 2021
Dear, 671jesusv Nothing is greater for us than having your preference and your kind recognition. It is certainly remarkable to read the kind comments you are sharing with us, particularly as it is a reflection of the extraordinary service we have. We are pleased to read that you have enjoyed your vacations and special services delivered by Salvador. Please be confident that we will share your kind comments with him as motivation to keep up with our commitment to offering truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We hope to have the pleasure of receiving you for many more years to always create memorable experiences. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge.
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Terry S wrote a review Feb 2020
Nelson, United Kingdom
5.0 of 5 bubbles
Our room 1477 was in the preferred club and was wonderful, full of amenities, with king size bed, jacuzzi on the balcony, wifi everywhere ( there is an app called unlimited connectivity which gives you access to lots of things even menus concierge room service and amenities once you register). there are adjustable panels to make separate bathroom if privacy preferred. full length mirrors to check yourself on leaving the room. The concierge were warm and friendly and arranged surprises for our wedding anniversary, thank you Viviana. The pool area is large spacious plenty of sunbeds towel es etc with children's pools with slide. The kids were never any problem just pleasant to see them having fun. Mario our pool waiter kept us supplied with cocktails. There is no cocktail list, just think of a cocktail and it is by your side in no time. entertainment in the pool area is if you would like it extensive if not just stay on your sunbed. There are some unusual games like drumming, horse shoes, water volleyball, beach volleyball and my favorite, water balloon volleyball played with towels and is hilarious. I also played boules but it was not called that. Thank you to the entertainment especially Aldo and Mario for their Poolside entertainment.. Pools are served served by the barefoot grill for burgers, hot dogs etc I am not a burger fan but the black forrest burger was delicious. There is also Castaways restaurant if you wish a more substantial a la Carte menu withe food second to none and Eric the waiter gave us excellent service there. The pool area has a popular swim up bar should you become thirsty in the pool. beyond the pool is a lovely sandy beach but when entering the water it becomes pebbles and can be sore to the feet so wear beach footwear. temperature of the ocean was 26C paradise. Restaurants are Carnival which is the buffet service but with special cooking areas for delicious omelettes etc. The variation and quality of food is extensive and superb. Think of something for breakfast and it will be there, Beware the bacon is very tasty and therefore popular and can run out so if you do not want to wait I recommend early or late breakfast. Capers next door is the Italian with a la carte menus again excellent fare and service I recommend the lamb shank, melts in the mouth. In the amphitheatre area there are three more restaurants all of excellent quality, variety and service, Thanks to Ignaceaous for the best Mexican special coffee in the Mexican.
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Review collected in partnership with this hotel
Date of stay: February 2020
Room Tip: Use the resort app (unlimited connectivity )to access things like extra hangers, restaurant...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConciergeSN, eConcierge at Dreams Vallarta Bay Resort & Spa
Responded 20 Feb 2020
Dear, Terri S Thank you for taking the time to share your recent experience at Now Amber. It was our pleasure being your hosts and are thrilled to know you found everything to your liking. Our staff is always happy to welcome and share our resort along with the beauty and history of Puerto Vallarta with you. We welcome you to the Now Amber family and look forward to welcoming you again next year to envelope you in Unlimited-Luxury® again. Sincerely, Alejandra Geyer eConcierge
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CMA wrote a review Aug 2021
2.0 of 5 bubbles
I don’t even know where to begin, my family and I decided to go on a family vacation with not only ourselves but our entire extended family think of 20 people going on vacation. Only reason why we chose to stay at now Amber was because of the wonderful experience we had once a few years ago at the secrets side. But now Amber side is family friendly so they say but it actually has nothing to do and no place for anything fun for kids except their discovery center which timewise doesn’t work for most children.The only thing they have for children is one lousy slide in their pool area. The pools are disgusting they are covered in yellow film which I only can assume is P that people have Peed in. Do not be fooled by the fact that this is family friendly as it is not family friendly there are more couples and single people then families. For 2 nights in a row all we heard is people yelling and drinking the whole night up until 4:30 am! With small children that is a big no no! The rooms are so dirty someone in our group had to change their room because there was a used straw in their bed. The mattresses do not have fitted sheets there just flat sheets covering a mattress that’s ridiculous during a time of Covid. I asked for a new set of sheets to be put on my bed the second night and the housekeeping service just put the sheets on my bed expecting me to do it. When you’re on vacation you should not have to make anybody’s bed especially your own. The Floors were sticky the room smelled like musky old cologne and the shower had someone else’s hair in it, disgusting. The hotel stuff wasn’t very friendly. only reason why I’m giving it to stars is because there was two people at the hotel they were extremely welcoming their names were Fernando and Oliver in the carnival restaurant. If you want a big waste of money then stay at this hotel we had to eat out every single night and didn’t get to enjoy any of their all inclusive restaurants
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandra Geyer, Otro at Dreams Vallarta Bay Resort & Spa
Responded 17 Aug 2021
Dear, Chefwhotravels123 We appreciate you sharing your feedback about your most recent stay at our resort. Please receive our sincerest apologies for the inconvenience you experienced during your stay. We are very concerned about the situations you detail in your review, as they do not meet the usual standards of our resort and brand, please receive an apology for the inconvenience. We assure you that your comments have been shared with our management team and the areas involved and that we will work in our areas of opportunity to better serve our guests. We hope you can give us the confidence to welcome you and a new opportunity to demonstrate the excellent service you deserve. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge
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MrsSandman wrote a review Jul 2021
Erie, Colorado
3.0 of 5 bubbles
We heard so many great things about this resort from a FB page. We had a fine time but we’re definitely expecting something more.
Food - Institutional food that was bland, boring and sometimes just gross. The Mexican restaurant was just awful. I had a stuffed poblano pepper that was basically a stuffed raw pepper. It was so bad. Who wants to eat a raw pepper? Ugh. Hubby had ribs and it came with fries and corn on the cob. Equally just as bad. We waited 45 minutes to even get one drink at our table. We had to remind the waiter about our drink order. It seemed like we were bothering servers when we had requests.
The buffet was very ok for breakfast but the remaining meals were very okay.
We got a preferred swim out room. We saw a waiter once to get our drinks. We used to the Riu swim outs rooms where you are constantly getting a drink. The pool was always dirty. We had an old band-aid, bottle tops and trash by our pool steps. We asked for it to be cleaned up but it never was. Pool had bird poop, leaves and kids beach toys floating in it every day. We never saw one person clean the pool, check chemicals, clean off our decks, etc. Again, we assumed this was done here as it is a Riu.
The preferred tower is a waste of money in our opinion.
What’s disappointing is that these swim out rooms could be so great if anyone would pay attention to them. We paid extra to stay in the preferred tower with a swim out and felt like it was a waste of money.
We never saw information about events, activities, shows, etc.
The rooms are average at best.
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Date of stay: July 2021Trip type: Travelled with friends
Room Tip: Don’t pay for the preferred tower. It’s not worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandra Geyer, Otro at Dreams Vallarta Bay Resort & Spa
Responded 26 Jul 2021
Dear, Mrs.Sandman We would like to express our sincerest gratitude for your preference for choosing our resort this time around. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We sincerely regret your disappointment with your stay in our resort and to read that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that all of your concerns will be addressed. Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back home in the future. We would kindly like to ask you if you could please contact us via email at info.noapv@nowresorts.com to provide us more detailed information from your stay. We look forward to reading from you. Best Regards, Alejandra Geyer Social Media Coordinator & eConcierge
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Sagiventurer wrote a review Jul 2020
4.0 of 5 bubbles
Guests enter a shared lobby (with adults only Secrets) with a panoramic view of the ocean and grounds. After check in, guests are rooms, or junior suites in this case. If you are on the preferred club level, you check in at the club lounge with mini buffet station for preferred club guests only. Rooms are decorated with dark wood furniture and very spacious. Sliding wooden doors seperate the bedroom from the bathroom when privacy is needed. The restaurants were decent. The pool is small and crowded. The pool chairs go quickly. Customer service was there but not stellar. It was ruined by the constant timeshare sales pitches. The location is good with just a 5-7 minute taxi ride to downtown Puerto Vallarta.

A few things about the resort that were disappointing:
Adult guests staying at NOW cannot use the facilities of Secrets, even though the property is shared with NOW. I was able to enjoy one day at Secrets after a spa treatment. Secrets' pool is less crowded and the drinks are superior to NOW.
The shared entertainment of the resorts wa cheesy. Some of the cheesiest I've seen at an allinclusive...and I've seen my share.

Overall I enjoyed my stay at NOW Amber. I really wanted to love this resort, esp since I experienced such a fabulous stay at AMResort Breathless Cabo San Lucas prior. I won't say it is not a great hotel. It simply didn't deliver the 4 star all inclusive resort experience I expected or desired.
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Date of stay: December 2019
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Save your money and skip the preferred club room. It is not worth the additional money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConciergeSN, eConcierge at Dreams Vallarta Bay Resort & Spa
Responded 02 Jul 2020
Dear,Sagiventurer It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better. I am delighted to hear about the warm hospitality you received from the team during your stay. We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our brand and resort. Cordially, Alejandra Geyer eConcierge
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sfdann wrote a review Oct 2021
Salt Lake City, Utah
4.0 of 5 bubbles
We had hoped to be at Secrets to enjoy the company of our friends, but due to reduced capacity (Covid allows only 65 percent occupancy) we were placed at Dreams. We elected to upgrade to a swim out room, but the ‘semi-private’ nature of this pool was extremely disturbing. There was a total stranger floating in what should have been our balcony and then lots of children and pool toys everywhere. We could not remain in this space so we were moved to a ‘downgraded’ room on the 10th floor with no effort to provide us with any kind of gesture or hospitality despite having already collected the revenue for our entire stay in a room significantly less expensive than the one we purchased. Not a great way to check in. And every time we went to Secrets, we were made to feel like intruders despite showing Dreams room keys. It should not be such a negative experience. That’s a management issue.

The breakfast buffet was lovely but poorly managed and all three restaurants we dined in had excellent cuisine options but were also mostly devoid of graciousness. Francisco at Capers was an exception and Allison at the Bay Cafe (Secrets) was our absolute star.

There are some odd hospitality choices throughout the resort (lack of chairs of any kind on the front drive) and constant opportunities to trip and fall everywhere you walk, but we really appreciated the Covid testing opportunity on property that allowed us to attend the wedding in the first place. Tamarind and Himitsu are nice dining experiences and the pool area is lovely on the Secrets side away from the screaming kids. I’d recommend the 10th floor room if you’re paying the actual price and not the upgraded price for a swim out room. The elevator waits are tough - especially if a group is in the lobby - but you get used to it. Very good housekeeping team and appreciated the mini bar in the room being stocked with complementary items as part of an all inclusive stay. Was happy to be leaving the crowds and lack of graciousness behind but will carry some memories of the pretty Oceanside location and moments of solitude in the comfortable room (when crowds and kids weren’t screaming below).
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandra Geyer, Otro at Dreams Vallarta Bay Resort & Spa
Responded 30 Oct 2021
Dear, sfdann: At our resort, we care about your opinion as it helps us improve the quality of our services, and we appreciate the time it took to comment on our services. We will try our best in order to make your stay more satisfactory on your next visit. We always strive to exceed all our guests expectations by providing warm and caring services at all times. Please do not hesitate to contact us at any time. We will be happy to assist. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan H wrote a review Mar 2020
+1
5.0 of 5 bubbles
Our favourite resort in Mexico because of the wonderful staff and exceptional food. Tony from the Entertainment team made our trip so much fun. His enthusiasm was wonderful. Jesus, Puc, and Oliver gave us attentive service at the buffet and Charly and Jan at the Preferred Club were shining stars!! We travelled this year prior to the travel ban being issued but the cleanliness and access to sanitizer throughout the resort made us less anxious during our stay. See you next year and Muchos Gracias!! ❤️🇲🇽
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from eConciergeSN, eConcierge at Dreams Vallarta Bay Resort & Spa
Responded 17 Mar 2020
Dear, Susan H Thank you for your review of your recent visit to​ Now Amber Puerto Vallarta and for sharing your experiences with the travel community. I was delighted to read your very positive comments. We truly hope we can welcome you back again soon, and make you feel at home again. Cordially, Alejandra Geyer eConcierge
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wns141 asked a question Feb 2024
Saskatchewan, Canada299 contributions125 helpful votes
Is there an ice cream place on the Dreams side?
Answer from janetwalker0412
Leyburn, United Kingdom1 contribution
There's no ice cream parlour in Dreams and unless you have a vip pass, which is quite expensive you cannot use the one in Secrets. You are able to get some ice cream from the buffet in Dreams when it's open Hope that helps.
Ernesto H wrote a tip 08 Jul
5 contributions
5.0 of 5 bubbles
"You need to put AC in reception of preferred tower, tha launch room and please the bar as well."
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Joshua F wrote a tip 08 Jul
5 contributions
5.0 of 5 bubbles
"Everything is included but make sure to bring some small bills, tipping the staff if worth it because they do a great job! "
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Jane E wrote a tip 08 Jul
3 contributions
4.0 of 5 bubbles
"Bring dollar bills, the atm charges $10 and only distributes 50s. Also, you can ask for better pillows, they have a few choices!"
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Bangsi19953 wrote a tip 08 Jul
Orangevale, California1 contribution
5.0 of 5 bubbles
"Mariachi at the Mexican food restaurant is AMAZING, don’t miss it!"
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Destin P wrote a tip 08 Jul
Tucson, Arizona1 contribution
5.0 of 5 bubbles
"Spa services and hydrotherapy session is amazing. Be sure to pack some business casual/semi formal clothes, some restaurants have dress code"
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Not the right property for you?
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
R 6,985 - R 11,335 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Now Amber Resort And Spa
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
327
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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DREAMS VALLARTA BAY RESORT & SPA - Reviews & Price Comparison (Puerto Vallarta, Mexico)

Frequently Asked Questions about Dreams Vallarta Bay Resort & Spa
Which popular attractions are close to Dreams Vallarta Bay Resort & Spa?
Nearby attractions include J & B Salsa Club (0.3 km), Christ Church by the Sea (0.4 km), and Nelson's Leather Shop (0.4 km).
What are some of the property amenities at Dreams Vallarta Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Dreams Vallarta Bay Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Vallarta Bay Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Vallarta Bay Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Vallarta Bay Resort & Spa?
Conveniently located restaurants include Capitan Cajun, Oregano Restaurant & Bar, and Natureza Puerto Vallarta.
Are there opportunities to exercise at Dreams Vallarta Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Dreams Vallarta Bay Resort & Spa have airport transportation?
Yes, Dreams Vallarta Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dreams Vallarta Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Vallarta Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dreams Vallarta Bay Resort & Spa?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (2.6 km).
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