Hotel Casa Doña Susana

Hotel Casa Doña Susana

Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
Room 309
Traveller (537)
Área de camastros en la alberca
Pool & Beach (107)
Hotel Casa Doña Susana
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About

4.0
#44 of 145 hotels in Puerto Vallarta
4.8 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Discover the charming intimacy of this newly renovated Adults Only Hotel. Providing unforgetable experiences and personalized service. Located in the hear of Vallarta´s Romantic Zone with its fabulous restaurants, exciting nightlife and just a few steps from The Malecon, Relax by the pool or at our New Palapa Snack Bar on the rooftop terrace.
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Property amenities
Free High Speed Internet (WiFi)
Yoga classes
Pool
Bar / lounge
Entertainment staff
Taxi service
Spa
Adults only
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Complimentary welcome drink
Happy hour
Snack bar
Body wrap
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Shared bathroom
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Housekeeping
Kitchenette
Cable / satellite TV
Complimentary toiletries
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
HOTEL STYLE
Classic
Boutique
Languages Spoken
English, Spanish
Hotel links
Special Price:20% off room rate

Location

Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
Name/address in local language
1,357Review69Q+A100Room tips
Traveller rating
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Detailed Reviews
Joanne P wrote a review Feb 2024
Victoria, Canada
Hotel's Favourite
5.0 of 5 bubbles
My husband and I stayed here for a couple of nights. I really wish we had booked longer. The room was clean and the bed was very comfortable. Yes, it is an older hotel, but the rooms are very well appointed and the staff were super friendly. I liked the calmness of the inner courtyard, but the absolute best part of the hotel was the rooftop pool. Lots of empty chairs in the afternoon on a very warm day. After walking along the malacon for miles, it was nice to come back to the hotel, shower off and then head to the pool.

We did not book the all-inclusive option because there are dozens of great restaurants very close to the hotel. A nice bonus was the coffee in the lobby every morning. It was nice to dash down and grab a coffee as we were getting ready to head out for our day. We will definitely stay here again.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: We booked a standard room which had a window looking out into the inner courtyard. some people...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ric P wrote a review Mar 2020
Clallam Bay, Washington
5.0 of 5 bubbles
When I arrived I was treated gracefully by staff, there was a problem with air conditioning in my room, although they were fully booked they said they would find a way to help me even if they had to move me to a different hotel. Within an hour they had contacted me and moved be to a more expensive room at no charge. Sojey and Enrique were awesome. The room was excellent and a bowl of fresh fruit delivered daily to my room plus gave me free transportation to airport for the inconvenience.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CorporativoLosArcos, Gerente at Hotel Casa Doña Susana
Responded 12 Mar 2020
Dear ricpalumbo, Hotel Casa Doña Susana its a oriented entrerprice that count with a very traditional Mexican ambiance and familiar enviroment. We are perfectly located next to Puerto Vallarta's best beach, Playa del Sol, in the heart of the emblematic Romantic Zone, just steps away from Malecon (boardwalk and pier). Sujey and Enrique will be really motivated by your words. Thank you very much for your recognitions. We really apreciate that you have given us the oportunitie to be at your service. Thank you very much for your preference. We are already waiting for your visit back to this your home away from home here in our beautiful Puerto Vallarta. We will be able to assist you at any time as you deserve. Sincerely Yours Antonio Robles Rojas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob M wrote a review Mar 2020
Sparta, Wisconsin
4.0 of 5 bubbles
Hotel Casa Dona Susana is a cute little hotel. The property looks nice, especially on the inside. It's located about a small block and a half from the beach. There are plenty of places to eat and drink nearby. The bed was comfortable. The AC worked well. We had a nice little balcony. About the only thing keeping this review from being 5 stars is that we reported a minor maintenance issue with the room that was not repaired while we were there. The repair would have taken 30 seconds at most and I would have done it myself if I had tools with me.

One other note that did not impact my score, but that people should be aware of is the price of a cab to the airport. When we left, the hotel ordered us a cab. The bell person told us it should be about $180 pesos. We heard the people in front of us confirm this with their cab driver before they left. Our mistake was that we did not confirm it with our driver. Our driver charged us $300 pesos when we got to the airport. I wasn't going to argue over $6-7 US when we had a plane to catch, but my advice is to get the price from your cab driver before you leave and with the hotel bell person listening. It will save you from getting annoyed later.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CorporativoLosArcos, Gerente at Hotel Casa Doña Susana
Responded 12 Mar 2020
Dear Rob M, Hotel Casa Doña Susana is located in Puerto Vallarta, between the majestic mountains of the Sierra Madre and the beautiful Bay of Banderas, in a picturesque setting that has attracted visitors from all over the world. From our restaurants you can enjoy a view that takes your breath away and next to the seashore with its golden sandy beaches and the romantic area with its many shops, restaurants and bars, very close to the famous "Malecon". Although we will be reviewing the comments that you have bring to our attention in order to improve our services. Thank you very much for sharing your experience. We are hoping to have the opportunity to see you again soon in this your home away from home in Puerto Vallarta. We are very sure that you will noticed the applied improvements. Sincerely Yours: Antonio Robles Rojas General Manager
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jackmilwaukee wrote a review Jan 2020
Chicago, Illinois
2.0 of 5 bubbles
I picked this hotel somewhat last minute and I knew, based on prior reviews on here, not to expect a fancy, 5-star resort. After we checked in, we were escorted to a sad, shoe box-sized, windowless room inside the lobby of the hotel. We immediately asked if we could pay for an upgrade and were told by the concierge that nothing was available but that he would follow up daily to keep us updated. We heard nothing further for the duration of our stay even though we walked past the front desk/concierge area numerous times each day.

The pool on the fourth floor of the hotel is equally as sad as the room. There is barely any exposure to sunlight and the pool is the size of an L-shaped bathtub. From some other reviews, I mistakenly thought we would be able to use the pools at the two sister properties. Apparently, they "changed their rules" last year and this option is no longer available to guests of this hotel.

As for the pros, this hotel is close to PV's nightlife and easily walkable after a night out.
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Date of stay: January 2020
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CorporativoLosArcos, General Manager at Hotel Casa Doña Susana
Responded 29 Jan 2020
Dear jackmilwaukee Thank you for taking the time to share a review about your stay with us, your opinion is very important to us. We are sorry to know that your stay with us was as you expected. As you can see in other reviews A lot of guests have truly enjoyed our facilities, so I really regret you didn;t like it Hopefully you will give us the opportunity to serve you again so we can exceed your expectations, please do not hesitate to contact our Butler for your future stay. Best regards from all the staff! Sunny Regards Antonio Robles General Manager
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Gay Scot abroad wrote a review Feb 2022
London, United Kingdom
1.0 of 5 bubbles
My first view of Casa Dona Susana was favourable — it’s in a quiet side-street and the front of the hotel looks fresh and is nicely planted with pots on all terraces. Sadly, that’s where most of the niceties stop.

The small, basic reception area leads to an inner courtyard which is dull and dated. Rooms on the four floors all lead off this courtyard. The ground floor rooms have no external windows at all. My friends were first given a room on the second floor at the rear which had a very small external window with almost no natural light. My room was on the left side with two small windows, looking on to a dirty and scruffy side building with broken roof tiles — not a nice view. On the right hand side, rooms look on to what appears to be a very tall blank white wall. Only rooms at the front (which another friend stayed in) have any decent natural light coming in to them — they all have a small balcony, though you would not want to sit out as they are completely overlooked by the hotel opposite, so no privacy.

Now to the rooms — small, ugly, dated, with rough-cast plaster walls, chipped and dirty floor tiles, wooden doors and window shutters that are *full* of woodworm holes. The bathrooms look like they were installed 30 years ago — small tiles with dirty grout inbetween; engrained black grime on the shelf in the shower.

On the roof level, there is a small terrace with about a dozen sun beds and a very small shallow pool, plus a couple of tables with chairs. Nice to sit out, but there is no bar or service here.

The staff are functional rather than helpful — no niceties, barely a welcome. I asked three times over two days if a laundry service was available, and was told each time that someone would be up to collect my clothes. Nothing happened. In the evening after the third request, a lady who sat separate from reception asked if one of our group was the person from room 209; she then told me that the hotel didn’t offer a laundry service, but I could take my clothes myself to a local laundry.

Overall, this is a very basic and hugely dated hotel, doing the absolute minimum for its guests, with disinterested staff. The rooms and bathrooms are of the poorest standard I’ve ever stayed in. The hotel’s only plus point is its close location to the town centre and the beach. Avoid.
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Review collected in partnership with this hotel
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
embr wrote a review Feb 2022
Portland, Oregon
3.0 of 5 bubbles
Kind of forgot over the last few years staying home (no travel ie. covid) about our last experience here. Will likely stay elsewhere or pay a bit more for Playa Los Arcos their other property next time.
Cons:
Poor or no water pressure. We were on 3rd fl, friends on lower fl. were ok. Not being able to take a shower when we wanted/needed to was very inconvenient coming in from beach/pool etc.
Stink. Maybe related to water pressure but all rooms we and our friends had (3) had awful smells in the bathroom, sewage?
No longer able to use Los Arcos pool, just the beach club.

Pros:
Lovely Staff, nice and made covid testing easy.
Rooftop pool is still wonderful, adults only, plenty of room with umbrellas and shade.
Overall location is excellent, quiet and so much to do nearby.

We were able to get breakfast incl by booking via hotels.com and it was a deal. Nice buffet with egg and pancake stations, fruit, yogurt etc. at Los Arcos. Nice to not have to wander around to find a place or wait in lines. The All inclusive for $35/day that our friend did was not worth it tho, too many other lunch/dinner affordable options.
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Date of stay: February 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Lower floor for better water pressure. Balconies are nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramón Tapia, Director General at Hotel Casa Doña Susana
Responded 25 Feb 2022
Dear Guest Thank you for your time to write this review, I apologize for the bad experience, be assured that it’s not the kind of services that we would like to offer you and I understand your dissatisfaction the maintenance team confirmed me that everything had been once again. I would like to apologize for this issue. Sincerely General Manager
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Otoko no hito wrote a review Feb 2020
Montreal, Canada
2.0 of 5 bubbles
Located on a side street, just off Olas Altas in the old town. Close to everything and rather quiet. Part of the Los Arcos hotel group, you have access to the beach lounges of the Los Arcos hotel and the pool of the Los Arcos Suites across the street.

When I checked in, they gave me a room on the main floor, with the door opening in the lobby. The room was small and had no windows. It was dark and I could hear anyone talking in the lobby.

I had booked a junior suite and was expecting a bit more. I asked to change room on day 2 and was told the hotel was fully booked and it was not possible. I argued that since I was there for 2 weeks, somebody must be leaving in the next 2 weeks and I could get their room while the new guests take my old one in the lobby. It's only then that I was I told I could move the following week. That attitude bothered me. In most hotels, the front desk is supposed to try to accommodate guests. My new room was bigger, still dark despite a window of ground glass that didn’t let much daylight in. Besides the suites with balcony, I don’t know if the other rooms let you see outside.

My room had a small kitchen. Since there are plenty of good restaurant very close by, I only had breakfast there.

The pool is on the roof top and has plenty of shade from a huge tree and many umbrellas.

I’m not recommending this place because of the dark rooms (at least the 2 that I was in) and staff not looking to be helpful.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CorporativoLosArcos, General Manager at Hotel Casa Doña Susana
Responded 15 Feb 2020
Dear Otokonohito I want to thank you for taking your time to share you opinion on our service and facilities from your recent stay. We appreciate your feedback and we are very sorry to learn that you was not assign with the type of rooms you booked and this causes inconveniences since you arrive. Please accept our biggest apologies that due to the high occupancy during your stay we was not able to offer you a better room's location to make your stay an enjoyable one. We want to invite you to consider giving us the opportunity to be your host hotel in a future visit to Puerto Vallarta, I am sure we will do everything to offer you a relaxing an memorable experience. Sunny regards Antonio Robles General Manager
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cogr2020 wrote a review Feb 2020
Toronto, Canada
5.0 of 5 bubbles
The staff are awesome. The hotel is in a perfect location. One block off the strip in Old Town. So easy access to everything yet quiet at night from all the partying and noise on the street.
Rooms are small but clean and we really only slept there.
The pool is small but not bad if you are looking for a refreshing dip on a hot day. Not big enough to do laps.
You go for the all inclusive food and drinks one block down at another resort, less than a minute walk. Where we had our meals facing the ocean. All the restaurant staff were great.
You are not allowed to use their pool but we either stayed on the beach or used our own pool.
The buffets for breakfast were great, but for lunch and dinner most of the time, we ordered off the menu most days for 50% off the price. Still worth it.
We would stay there again and recommend it.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CorporativoLosArcos, General Manager at Hotel Casa Doña Susana
Responded 05 Feb 2020
Dear cogr2020 What a lovely posting! It’s wonderful to read how much you enjoyed los Arcos Suites. From the beach, pools and great location and the warm hospitality from our staff. Thank you for your visit and for spreading the good word. We look forward to your next visit and offer you another relaxing and pampered experience. Sunny Regards Antonio Robles General Manager
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Jeannine K wrote a review Jul 2021
Brooklyn, New York
5.0 of 5 bubbles
My husband and I stayed at the Casa Dona Susana last weekend and it was great. We had never stayed there before and the decor is lovely. It's an 18+ hotel which we really appreciated so we could have more of a couples getaway. We took the all-inclusive option which gave acess to the restaurants and bars at Playa Los Arcos which is right around the corner. We also got access to beach chairs and the beach is right outside of their main restaurant. The staff at both locations were very friendly and helpful and made us feel very comfortable. There is a lovely pool on the roof of Casa Dona Susana and we had a great view. I would definitely reccommend this place to others as it really fit our needs.
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Review collected in partnership with this hotel
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramón Tapia, Director General at Hotel Casa Doña Susana
Responded 05 Aug 2021
Dear 361jeanninek Thank you for taking the time to share your comment for us it’s very pleasant to read that you enjoyed your stay with your couple and that all the services on the beach lived up your expectative. Thanks so much for your visit and recommendation. Sincerely General Manager
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Callebaut wrote a review Feb 2022
Chicago
5.0 of 5 bubbles
This was my first visit to Puerto Vallarta and Hotel Casa Dona Susana but it won't be my last. I was able to check into my charming room early. I loved my room's traditional decor and the bed was extremely comfortable. The bathroom was dated but clean. I was surprised at how large the pool was considering it was on the roof and the view from there was beautiful.

This is a very well-maintained, older hotel so if you need a large room with a modern bathroom, look elsewhere. The traditional courtyard building style means that it can be noisy at night as people return to their rooms. Nothing crazy but it could bother an early-to-bed, light sleeper.

Staying here also means you are a block from Pancho Takos, which gives you a head start on that line.
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Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ramón Tapia, Director General at Hotel Casa Doña Susana
Responded 04 Feb 2022
Dear Callebaut Thank you for your word, we are so happy so heat that you loved our traditional décor Mexican style, privileged location but above all our beautiful pool terrace. Thank you for your feedback and we look forward to welcome you soon and to see enjoying our Resort and Puerto Vallarta. Thank you for your visit. Sincerely General Manager
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Vinny C wrote a tip 15 Jul
Washington DC, District of Columbia3 contributions
3.0 of 5 bubbles
"Avoid the pool. Don’t get all inclusive because you can’t use it there. You’ll have to walk to the other hotel to be able to use it."
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Tammy W wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"The pool in Casa Susana is wonderful! There is a lot of construction noise yet nothing headphones and a good book doesn’t take care of. "
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KerrymanToronto wrote a tip Apr 2024
Toronto12 contributions19 helpful votes
5.0 of 5 bubbles
"Go to the free Ballet Folklorico performance on Friday evenings at 7pm nearby. Free dancing Thursday & Sunday evenings at townhall square"
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Laurie S wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"I'd give 5 stars to sleep quality however, it's can get a little noisy on the main street. Earplugs took care of it quite nicely."
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J C R wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"The room we stayed in had a comfortable bed but could use a bit of an update. The humidity causes a musty scent in the room. "
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PRICE RANGE
R 1,516 - R 2,173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa dona susana hotel puerto vallarta, casa dona susana puerto vallarta
FORMERLY KNOWN AS
Los Arcos Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL CASA DOÑA SUSANA - UPDATED 2024 Reviews & Price Comparison (Puerto Vallarta, Mexico) - Tripadvisor

Frequently Asked Questions about Hotel Casa Doña Susana
Which popular attractions are close to Hotel Casa Doña Susana?
Nearby attractions include The Palm Cabaret and Bar (0.2 km), Act2pv Theater & Cabaret & Lounge (0.4 km), and Chictini by Pinnacle (0.2 km).
What are some of the property amenities at Hotel Casa Doña Susana?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Doña Susana?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Doña Susana?
Guests can enjoy an on-site restaurant, a lounge, and a free welcome drink during their stay.
What are some restaurants close to Hotel Casa Doña Susana?
Conveniently located restaurants include Tuna Azul, Casa Nicole Restaurante, and The Blue Shrimp Puerto Vallarta.
Are there opportunities to exercise at Hotel Casa Doña Susana?
Yes, guests have access to a pool and yoga classes during their stay.
Which languages are spoken by the staff at Hotel Casa Doña Susana?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Casa Doña Susana?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (5.9 km).
Is Hotel Casa Doña Susana accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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