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Pueblo Bonito Emerald Bay Resort & Spa

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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
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US$385
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Free cancellation until 22/10/17
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (3449)
360
Panoramas (116)
Pool & Beach (920)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 22/01/11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 22/01/11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 114 in Mazatlan
Location
Cleanliness
Service
Value
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
346Restaurantswithin 10 km
48Attractionswithin 10 km
6126Reviews412Q+A100Room tips
Traveller rating
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  • 135
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Popular mentions
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Most Recent
Rosa C wrote a review Today
1 contribution
Excelente, mui amable y cariñosa. El desayunó estuvo delicioso. Breakfast was just like "Denny's"😂🤗. I would bring my family back any time.. the beach was scary, but beautiful. The little carts to.get around was awesome
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Date of stay: June 2022Trip type: Travelled
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Kyla L wrote a review Today
1 contribution
This resort is phenomenal. The food is amazing and the pools are great. This place is a good spot for families and couples. My family and I had such a great time. The staff are so accommodating and very nice. Cesar and Erick are great human beings and so helpful. Gilberto one of the sales rep is such a kind hearted person. The Bistro restaurant is so good and the staff there are so sweet. Gilberto, one of the workers at the Bistro is so sweet and helpful. We love him. Honestly, we love all the staff, they are the most kind hearted people ever.
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Date of stay: June 2022Trip type: Travelled
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Casey S wrote a review 23 Jun
1 contribution
We have been staying at Pueblo Benito Emerald Bay for a few days now and it has been great. The Villa is amazing and the service has been fantastic! Cesar has been so helpful and kind, helping us to plan all the things we want to do! Eric was great getting us settled in and showing us the lay of the land. Gilberto at the Bistro treated us to an amazing sushi dinner with delisious rolls and sashimi, he is an absolute sweet heart! And our other Gilberto, who got us in for the timeshare is the best, he is an amazing man and we even had the pleasure of meeting his son, we hope they will visit us in America! The entire staff is like family and we have loved our stay here. 10/10, will come again!
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Date of stay: June 2022Trip type: Travelled
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 days ago
Dear Casey, What a treat for me and the team to read such positive comments and description of your recent visit to Pueblo Bonito Emerald Bay. We always strive to provide the highest satisfaction levels to our loyal guests and it's rewarding to learn we achieved this goal with you. We are certain that TripAdvisor's community will value your comments for planning their upcoming vacation. We will definitely welcome you back for more incredible moments, we are your home away from home! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Christopher C wrote a review 21 Jun
1 contribution
Had a great time at the pool and beach with my Fiancée and family! Definitely find Julio Vargas by the pool or beach he will take great care of you, super funny and great service or recommendations from him! Great spot just outside the city to visit!
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Date of stay: June 2022Trip type: Travelled
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear Christopher, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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AJR1977 wrote a review 17 Jun
1 contribution
We stayed at PB Emerald Bay for about a week and had a very relaxing time. The resort is beautiful; it’s very tranquil, lush and peaceful. It’s right on the beach and there are chaises/umbrellas for you to enjoy at the beach if you prefer that over the pools. We hd two room; both were upgraded and on the 4th floors in Bldgs 23 and 24. The views were spectacular and the rooms were huge!! It was closest to the Bistro and a pool which we preferred in this resort (over the other restaurants). The Bistro food was delicious; I think I ate the fillet every night! I especially loved the servers and hostesses; they make yoir stay so much more magical. Each morning, Dulce greeted me and my family- she even remembered my boys and asked about them for brunch when my husband and I went to eat alone. She was SO sweet! Her manager, Zayali runs a great team. Inside the bistro, Fabian was amazing! He was super cool and hooked us up. At the pool, Daniel was our guy! He was very accommodating and remembered us daily too. We had a dinner reservation for Kelly’s Bar on steak night and the musician was great. I didn’t care for the rib eye (it was very thin and a bit salty) but the atmosphere made it a good evening. I’d have preferred the fillet back at the bistro. Our stay here was great, as are always at PB resorts (note: we did check out PB Mazatlan and it’s much smaller with beach access. If you’ve been to Los Cabo’s PB resorts (where we stay upon visits), I’d liken PB Mazatlan to Rose/Blanco (it’s just much smaller) and Emerald Bay to a downgrade of Sunset (Sunset is our favorite)). Either way, PB EB is a beautiful place and I’d stay here again but would ask for bldgs 23 or 24!
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Date of stay: June 2022Trip type: Travelled
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear AJR, What a treat for me and the team to read such positive comments and description of your recent visit to Pueblo Bonito Sunset Beach. We always strive to provide the highest satisfaction levels to our loyal guests and it's rewarding to learn we achieved this goal with you. We are certain that TripAdvisor's community will value your comments for planning their upcoming vacation. We will definitely welcome you back for more incredible moments, we are your home away from home! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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wendygarcia7 wrote a review 17 Jun
San Diego, California1 contribution
We enjoyed our staying in Pueblo Bonito because is a beautiful place with a private beach. It has many restaurants including the one in the main pool with delicious food and a lot of things to choose. The employees are very kind and friendly people. Dario, Esaú, and Humberto are excellent waiters. I recommend this hotel for a couple or family vacations!!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear Wendy, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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texasgal1010 wrote a review 16 Jun
Corpus Christi, Texas29 contributions12 helpful votes
The resort was beautiful. We stayed in a villa and it was impeccably clean. The grounds are lovely and filled with many of nature‘s creatures such as birds and iguanas. We especially liked the Bistro restaurant. The buffet-style restaurant, La Cordeliere, was sometimes good but often crowded and the staff had a hard time keeping up with replenishing items though they tried very hard. They also do not have enough serving utensils for the number of items, and therefore, serving utensils get shared among dishes which increases cross contamination. Japanese night was not very good and Tex-Mex night was so popular it was unpleasantly crowded. Kelly’s Bar off the Lobby area has a cool evening vibe with live music some nights and a good tapas menu and drinks. The spa is wonderful! We went for massages on our last full day there and wished we had tried it sooner. The hydrotherapy area (separate for men and women) was very relaxing and the massages given to my husband and me were excellent. I especially would like to compliment Carolina who focused on the areas I highlighted. My neck felt so much better after the massage. My husband would also like to compliment Lolita. The gym is very spacious and has all the equipment you would need for a week of vigorous workouts. It is kept very clean. Heriberto is a wonderful manager and very friendly and helpful. I felt very safe there. The hours are also friendly for most people on vacation – 6:30 AM to 8:30 PM. I worked out there every day. The public pools are very spacious and clean. Even the one that allows children is relaxing and it is enjoyable to watch the children have so much fun. There is also an adults only pool with an even quieter vibe. Poolside food and drinks are excellent. Service at all the Pueblo Bonito resorts, including Emerald Bay, is of the highest quality. Although most of the guests at Emerald Bay are native Spanish speakers, the staff by and large is very fluent in English which was helpful. We got the silver level all inclusive and that made for an easy family dining experience. Watch for specials on this so it is more affordable. We have previously been to Pueblo Bonito Sunset Beach twice and visited the other properties in Cabo. This one was a similar experience in terms of the property itself. Emerald Bay is a bit smaller at present and more walkable. The dining options were more limited however. I believe they are doing an upgrade/expansion to this property over the next few years and hope that this part of the experience will improve. All in all, a wonderfully relaxing vacation.
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Date of stay: June 2022Trip type: Travelled
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear Midge E, We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Kiara P wrote a review 15 Jun
1 contribution
Each stay is better and better! Pool/restaurant manager, Gustavo made our stay exceptional, like always, set up personalized experiences, dinner on the beach, organized and had a lunch prepared with the fish we caught when we went fishing, fireworks and a beautiful dinner for my birthday. Servers Carlos and Nahu helped during our special events, service was top of the line. Humberto, server at the pool, brought fun vibes and attended to us at all times, we never waited more than 5 minutes for drinks and food! Tables and chairs always ready for us. Best poolside service over any resort! Every time we visit Pueblo Bonito Emerald Bay, Alejandro at Kelly’s Bar is always someone we love to see. His personality and great service keeps us at the bar until closing time. Thank you for recommending the steak dinner with live music! That dinner is a MUST-Do! Thank you Claudia at concierge for all the attention to our family before and during our stay. Thank you for assisting with all reservations for our family and friends. Yolanda at the spa was wonderful as well, ensuring we were taken care of and always on time for our treatments. And lastly, Avalitos and all the guys who drove us around in the carts. We appreciate you for always picking us up and taking us around the resort at any given time. Thank you again Pueblo Bonito for another trip and best memories so far.
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Date of stay: June 2022Trip type: Travelled
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear Kiara, Thank you ever so much for your most wonderful review. We are thrilled to know that you can personally remember not only so many names, but also every single interaction with the team members that made your stay such a pleasant one. We are very privileged to have a team of amazing individuals who will always try their utmost to please and to assist in a gracious, natural and enthusiastic manner. We very much look forward to your return and to continue to exceed your expectations. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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doctordenim69 wrote a review 14 Jun
Riverside, California1 contribution
I have been visiting Emerald bay for the past 18th years and never has been this bad as now, lots of people on the pools everybody braking the rules no respect at all, kids pooping on the pool food menu very poor, its not good, hotel its going down on quality, used to be excelent place high end and all perfect, not anymore, lets see if management wants to go back to excellence as before, I dont mind to pay more if need it.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear Doctordenim, We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. I do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you again. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Victoria D wrote a review 13 Jun
Maricopa, Arizona2 contributions
This was by far the best resort we have stayed in at Mazatlan for the following reasons: amazing food, lush beautiful property, very clean and fantastic staff who really look after you. You will not be disappointed and the views are tremendous! This trip was our honeymoon and was unforgettable.
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Review collected in partnership with RCI
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear Victoria, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
Read more
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PRICE RANGE
US$218 - US$420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (7.0 km), Playa Brujas (1.2 km), and Playa Cerritos (1.4 km).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.