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Pueblo Bonito Emerald Bay Resort & Spa

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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$253
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (3232)
360
Panoramas (116)
Pool & Beach (812)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 22/01/11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 22/01/11 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 108 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travellers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish
5653Reviews398Q+A100Room tips
Traveller rating
  • 4 159
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  • 350
  • 158
  • 131
Time of year
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Popular mentions
Suzy R wrote a review Yesterday
Warroad, Minnesota4 contributions14 helpful votes
Samuel Lizavruga "Rooster" was the best! Very friendly, never had to wait for a drink or food! The rest of the staff at the pool were very friendly and did a great job of taking care of the people. You could tell that they cared about the job they were doing and provided the best service! Sam is the man! Enjoyed our vacation and our time at the pool every day that we were there! Thank you so much! Will definitely be back if we can!! Love it!
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
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Nikole M wrote a review 23 Jan
1 contribution
We were guests here for the second time in Jan 2022. Each time here is better than the last. Great with COVID safety, delicious food, and a staff that takes care of you too to bottom, especially Dario. He is so quick and funny, he anticipated your needs before you even know you need anything! A wonderful relaxing trip with pools, beach access and a spa that is to die for!
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Date of stay: January 2022Trip type: Travelled with family
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Nikolem, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations with our accommodations and service offered by our staff. We hope to have the opportunity of hosting you again! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Mike&Angela wrote a review 22 Jan
2 contributions2 helpful votes
Humberto Sanchez gave us THE BEST poolside service of ANY of our vacations. Thank you, sir! PB Emerald Bay has the BEST tide pools! Our kids found Baby octopus, shrimp, fish, baby lobsters, sea urchins, sea stars, crabs, and snails. Thanks for a great vacation!
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Date of stay: January 2022Trip type: Travelled solo
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Mike-N-Angela, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Ann T wrote a review 20 Jan
Boise, United States7 contributions3 helpful votes
We spent the end of October to the middle of December at PBEB and everyone we had contact with was fabulous. We are in the Elite program which I would recommend to everyone. Enrique Cazarez and our Melissa went over the top to make our stay absolutely perfect and so enjoyable. Enrique gave us a dancing Santa to enjoy at the cabana at the pool. We had so much fun with it. Moises made sure all of our needs were taken care of. The staff at PBEB have become like family to us. We will be heading back soon for another five weeks and can hardly wait to see everyone again. We felt very safe from Covid and thank the resort for having the testing done right there on campus. If you are looking for the perfect holiday, try PBEB and join the Elite program.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Ann T, It is a pleasure to learn about the pleasantness of your stay as well as how amazed you were with the attention provided. Our team provides unparalleled service with the only goal to delight you with the amazing offerings and service. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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susanG7745AU wrote a review 20 Jan
Hugo, Minnesota2 contributions1 helpful vote
My husband and I have visited Emerald Bay fourteen times in the ten years we've owned our time shares. We return to see our friends, enjoy the wonderful weather, and the beautiful grounds. Our Elite staff of Melissa, Karla, Erick, Cesar, and Enrique 1 & 2, always provide excellent service. We do miss our driver, Ivan, who was a true asset to Emerald Bay. Christina always kept our room tidy and sanitized. We spent more time by the Bistro pool this trip, and Felipe and Daniel were very attentive. We love Gustavo and Jose Luis by the main pool. All servers at La Cordeliere are excellent, and too many to mention. We enjoyed our trip, and we're looking forward to our next visit! Two improvements to be made: The reservation we paid for was not recognized, and it took us 5 days for Isaac to acknowledge the reservation that I called about months earlier. The elevator in building 19 was not working. We were able to use the service elevator, but that was often out of service. Unexpectedly walking up four flights of stairs can be challenging.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: We prefer a Master, with two bathrooms, but we've never been disappointed with a room at...
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1 Helpful vote
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Susan, What a treat for me and the team to read such positive comments and description of your recent visit to Pueblo Bonito Emerald Bay. We always strive to provide the highest satisfaction levels to our loyal guests and it's rewarding to learn we achieved this goal with you. I do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. We will definitely welcome you back for more incredible moments, we are your home away from home! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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PRICE RANGE
US$197 - US$512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (7.0 km), Playa Brujas (1.2 km), and Playa Cerritos (1.4 km).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.