Very fun place to stay at. The staff are very friendly and the activities and shows are great. Alot of pretty staff. The hotels are clean and great space. Theirs alot of activities you'll never get bored. Un saludo a tanya very gourges girl.
Unfortunately, our experience at the Gran Festivall was not pleasant. First of all, the resort itself is not well maintained. The pool is huge, but there are no easy access areas or stairs to enter or exit from. It has many cracks and my son actually cut open his toe on one of the cracked tiles. Our unit was infested by ants, of all kinds and the resorts immediate solution was to send a maintenance worker with a can of Raid! Needless to say, we were not impressed with their customer service. After complaining to the front desk staff for over an hour, they finally agreed to move us to another unit, which we declined when we saw it! The unit's bathroom had mold in it, the floor tiles were cracked and it had bugs greeting us at the front entrance! We had to go back to the lobby and after about another half hour, one of the more courteous staff members told the front desk clerk to go ahead and give us two smaller villas (which are considered Platinum member villas). Those villas are NOT Platinum quality, but at least they weren't ant infested. The shower drain kept backing up, the shower head was green and rusted, I'm pretty sure the caulking in the bathrooms have mold, and the toilet was cracked! It is a very large resort and some of the food is decent, but because of their lack of maintenance and customer service, my family will never be back. It's unfortunate because the staff at their pool activities and restaurants were very polite and friendlier than the front desk staff. They really need to invest some time and money in updating and repairing their units, repairing their pool, hiring better front desk staff or training their existing staff and definitely, they should invest time and money in PEST CONTROL. Having worked in the Hospitality industry for many years and being a Time Share owner for over 20 years, I can honestly say that this resort is not what is described on their website!…
We liked that s trip because of the beach and the all the activity’s you guys ha. We also liked the night show it was funny. The food was very good. The water slides where fun too they where fast. We hope to come next year too. Saludos para las chicas de animación Xime y Sara.
L really liked the water slides and the shoe at night because it was very entertaining to watch .Also the people are really nice because they don’t want to be this experience a bad one.Also the family experience was good .saludo a Sarah y xime
Tania was the best guide from the resort! She was very friendly and helpful. I enjoyed the stay here. Definitely planning on coming back. The people and food were great as well. The shows were very professional.