We booked through Air Canada Vacations. Dirty rooms, stained linens, unkept grounds, terrible food avoid this place at all costs. We had them move us after the first night. The people that stayed told us the resort ran out of money half way through the vacay for food, drinks and gas for the van. We paid out of pocket for a room the night of arrival. Refused to sleep in the filth.
We were sent here when Hotel Natura unilaterally decided that our 8 month reservations in their place was not worth it and denied our booking. We occupied three different rooms and the three of them had different issues. No hot water on two of them, no hand towels on any room, even cockroaches in one of them. Probably their only good point is the people working there, but even the best attitude is not enough to balance all the faults on the hotel which is clearly the fault of the administration not caring about people but only about earnings.
Booked with air canada vacations. Arrived to a horrible run down hotel. Informed on arrival that we would have breakfast at the hotel. Shuttle to beach club for lunch and shuttle to a 3rd property for supper. Room was disgusting. Mold and stains all over the bed. Towels in shreds. Stains all over the couch. We immediately requested to be moved. Could not get satisfaction so we rented rooms elsewhere the first night. Finally 24 hours of negotiations we were moved. I ran into a couple that stayed. Food and alcohol ran out at the resort and beach club...they said they ran out of money. So glad we got out when we did. My 8th time in huatulco and have been told ny many locals that this hotel has a terrible reputation. Felt bad for the air Canada rep. He had 9 people landing the day we left but fortunately air Canada had already found an alternative hotel for them. …
Excellent service for what you are paying. Nice hotel, nice pool, nice bar. Clean rooms, nice people. Towels can be better. Its near of so many nice beaches and it has a beach club you can access if you are staying at la Isla
Bathrooms were gross, they look like never cleaned them underneath the bath rug it was black, I found couple of cockroaches in the bedroom. You cannot get in the beach because is dangerous. The pool in the beach club was really gross even look filthy. The towels look like mop and there were enough towels. They didn't come to do our beds on couple of days. the only things that save that place is Pablo and Citlaly, kudos to them who make a huge difference. Jacuzzi were not working, Pool is not goodI am very disappointed with almost everything. Food was ok. I stayed from 7/12-7/16/19. I will never comeback.