Enjoyed all aspects of our stay. Paid a little more for "Pool view" and got that plus mountain view! Staff very friendly, breakfast buffet was good (Omelet maker a plus!) No bacon but had Italian salami and smoked chicken! Pool was awesome but no evening hours, close 7pm; we swam and walked (chest high) around the island a lot. Beds had memory foam or something; comfy! Room looked to be remodeled, had new pergo floor and nice black slate in the bathroom. Water pressure pulses a bit, but temp consistent. Location was perfect, 150m from main beach street, so it's close for walking, but not in busy area. AND... 7/11 is right by the entrance, yaaa! Orchid is not luxury resort, but NICE, we loved it.
I am really thankful to the entire staff for their services, you were amazing, whenever i had called the reception for any support, they were at my door in actually less than 5 minutes, even at 3 AM had a great stay, great hotel, i was on my honeymoon, loved their services.there is an Indian restaurant as well.adjacent to hotel, Maharaja Restaurant, great food.
The first issue was the unbearable heat in the rooms, when we arrived the room temp was 34 degrees. The in room ac was absolutely awful. To make matters worse you have 2 choices, leave the room with the key card and the ac turns off so you return to a room hotter than the sun or you gamble and leave the room unlocked... There is a major shortage of sun lounges, one morning we went down at 7 am to find all beds had been taken. They didn't have anywhere else to relax other than the beach which was a 5 min walk away. The breakfast I wouldn't serve to a stray dog. The front of house staff were rude and unhelpful. Rooms very dated. It was that bad we moved to Ao Nang Villa next door within 24 hours.
Came here to stay with family and only stayed one night. On arrival we were up 2 flights of stairs (no lift). Upon entering the room the room temperature was 31 degrees and very basic. Before going out for dinner we realised there was no was to leave air con on when going out as the room key was welded to the card block which was needed to stay in the slot for electricity. Staff were unhelpful and unwilling to produce another key or card block so the AC could be left on to lower the room temperature. There was extremely poor water pressure within the shower and we had zero hot water!! Upon waking the following day and having an extremely poor breakfast, there was no sun beds. There are only approx 25 for many more guests. Safe to say we left after 18 hours for a wonderful hotel just next door. Was informed by staff we were not entitled to a refund…
I dined there a few days ago, hoping for a good steak. I asked the hostess how big the sirloin was, and she said "six honnert gram." I also asked for no potato, no French-fries, maybe some vegetables? The steak might have been 150 grams. It was about a centimeter thick (less that 1/2 inch), and though it was red inside, it was tough as an old shoe. It arrived with French-fries and bread, which I sent back immediately, and a "serving" of vegetables that was meant as a garnish or an afterthought. I'm sorry their water-buffalo died, but did they have to cook it for my supper?