Falcon Glen Hot Springs Resort
N4 Sterkspruit Farm, Schoemanskloof 1207 South Africa
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#1 of 1 resort in Schoemanskloof
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Property amenities
Free parking
Pool
Outdoor pool
Children Activities (Kid / Family Friendly)
Non-smoking hotel
Room features
Blackout curtains
Housekeeping
Room service
Kitchenette
Refrigerator
Room types
Family rooms
Location
N4 Sterkspruit Farm, Schoemanskloof 1207 South Africa
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29Reviews4Q+A4Room tips
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TRAVELLED WITH 2 SMALL KIDS UNDER THE AGE OF 7. THE JUNGLE GYM IS DEFINITELY NOT FOR KIDS, INFACT ITS NOT EVEN SAFE FOR ADULTS. MY LO WAS ON THE MONKEY BARS WHICH ARE AMLOST 2.5METERES HIGH! THE BARS WERE LOOSE AND WOULD SWIVEL AS YOU MOVE TO THE NEXT BAR! SHE HAD A FALL, RUSHED TO HOSPITAL , UNDERWENT THEATER AND SUFFERED 2 BROKEN WRISTs DUE TO THE FALL. BOTH HANDS IN A CAST UP UNTIL THE ELBOWS FOR 6 WEEKS. AS A WARNING TO ALL PARENTS OUT THERE, DO NOT LET YOUR CHILDREN USE THE JUNGLE GYM. I AM VENTING ON HERE, BECAUSE I DONT WANT ANY OTHER CHILD TO SUFFER THE PAIN AND AGONY WHAT MY DAUGHTER IS GOING THROUGH. AND NO PARENT SHOULD GO THROUGH THE HEART SORE WHAT I AM EXPERIENCING . WHAT I AM CURRENTLY DEALING WITH IS HOSPITAL BILLS , MISERABLE CHILD WHO IS PAIN AND WHO IS MISSING SCHOOL AND OUTDOOR ACTIVITES DUE TO NEGLIGENCE. I HOPE THIS MESSAGE REACHES THE RIGHT PEOPLE.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 15 Aug 2023
Hi 508saadiab, we are truly sorry about the unfortunate incident that you and your family experienced at our facility. Our primary concern is the safety and well-being of all our visitors, especially children. We deeply regret that your daughter's visit resulted in such a painful and distressing situation for your family. We take this feedback seriously and are committed to addressing the issue promptly. Kindly note that a Consultant is currently investigating your query, and will be in further correspondence with you regarding such. Please know that your experience does not reflect the high standards we aim to maintain, and we trust that we will change your impression of us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I must confess, sad that I have to vent on social media after being a loyal customer at THC and their resorts for over 20 years. It seems to me that there is a lack in serving existing clients and that the focus changed to instead continue selling new points, trying to get rid of existing clients, and then make a profit by reselling the same point stock again and again. Quite the scheme hey! My recent check in at Falcon Glen was horrible. This is not new, as THC is fully aware of this, I checked on Trip Advisor. Phoned your head office in Port Shepstone, an nobody even had the decency to contact me back, after being promised to do so. The representative from THC was quick to come and try to sell me additional points today, raising the issue he had no compassion, did not care, was not worried that we were considering cancelling our points at all, laughing that we only have 20 life points, contributing R12 000 per year in levies to your organisation. Sad. Sad. Sad. Seems that THC is not in client service and holidays anymore. Maybe it is time to move on and find an organisation that serves their customers and not themselves. What a values clash. The resort itself is great. The road a real problem, very !noisy! and disturbing!, the nature and surrounds beautiful, but the representative of THC and the check in put me off from this resort forever.…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Very noisy road. If you want peace and quiet in nature, this is not the spot.
More traffic than...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 03 Aug 2023
Dear Compass01226415365, thank you for your review. We are so sorry to learn that your holiday left much to be desired. We can assure you that both our Resort and Club as a whole do value our Members and the kind of service that we provide to them. It is however indeed regrettable that you had an unpleasant encounter with the Marketing Agents. Seeing as we cannot trace your details via this review, but would love an opportunity to further address your concerns, please detail this in an email to us at assist@theholidayclub.co.za
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed my trip to Falcon Glen. The hot springs were amazing and I love the modern and airy feel of the rooms. The fittings seem new and the kitchen is well equipped. The bathroom is beautiful. It was definitely very relaxing and it was nice to make a trip out to Joubert and Sons padstal to get all our fresh juices and fruit. However, I felt the service was a bit stilted and didn't feel as welcome as I'd like on a holiday. The minute we got there the facilities manager gave us a talking to outside reception about all the rules at the resort such as to not walk around with alcohol, don't have glass at the pools etc. All reasonable but it immediately made me feel unwelcome and I couldn't ever fully relax after this, worried that even my voice would be too loud and management would confront us. We had another couple joining us for one night in our four sleeper and security made them feel really unwelcome even though we informed them the day before, it's like they anticipated that we would already be trying something untoward like overloading. I'm all for implementing rules if you have done something wrong but to preempt this and make people already feel like criminals is not nice. As a resort your first priority is to provide a hospitable environment and everything else is secondary. Unfortunately I just didn't feel very welcome at Falcon Glen. Just another note that the resort is right next to the N4 highway so while it is a relaxing environment you can hear cars and trucks throughout the day. The putt putt course also definitely needs an upgrade but apart from that the facilities are well maintained.…
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Date of stay: February 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 08 Mar 2022
Hi Varushka, Thank you very much for your candid review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is so great to see how much you enjoyed our facilities, customer service is a great obsession of ours, we profusely apologies if at any point during your stay you were made to feel uncomfortable this was certainly not intended . We hope this has not detracted you from visiting us again as we would love to host your family again in the near future. Regards, Falcon Glen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an amazing week of fun, relaxing and enjoying the area around Nelspruit. The units are big, super spacious and clean, set in stunning gardens and you can not forget the wonderful warm spring water swimming pools! I can not wait to go back! You can really relax and just chill here! Really loved it! Friendly staff all round and a real gem!
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 08 Jun 2022
Hi Breaan, We are thrilled to know you had an excellent stay at the resort. We do take pride in catering to our guests’ needs the best way we can and it makes us so happy to know our guests had an amazing experience at the resort. Thank you for staying with us and we look forward to hosting again for another memorable holiday in the future. 😊
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From our arrival at the gate we were met by a very well mannered, courteous and knowledgeable security person Simon, who made you feel welcome from the outset. On arrival at reception and met by Heila again trouble free and filled in on all the ins and outs of the resort and explained exactly where our chalet would be and how to get there and where the other amenities were situations and things to do. One of the things that stood out was how well maintained the gardens were and how well they were presented, so neat and tidy and a real garden of Eden. The bird life is lovely. I have to say that you feel relaxed from the gecko. The chalets are clean, and very neat and tidy, the cleaning people do a great job and the braai was cleaned daily. Jacques who I assume takes care of overseeing the garden, amenities and maintenance at the resort was very attentive and helpful and on the ball so kudos to him and his team. in fact to all the staff at the resort for making our stay very pleasant and hassle free. Well done. We will definitely recommend visiting the resort.…
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 05 Nov 2021
Hi Nick, Thank you very much for the review, we appreciate your support and this lovely positive review. We are overjoyed that you had such a lovely stay with us, and are hopeful that this means you will be paying us a visit again soon. 😀
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, I've met Matron and Mrs Rottenmeyer, and any negative comments about this resort or its staff are unwarranted. This is the best kept resort I have ever visited. The units are "Clean to Max", the staff is efficient, helpfull and friendly. The unit is comfortable and modern and kitchen utencils of top quality. The grounds are excellently maintained and the gardens are very neat. The walking trails are cut open, which makes for a comfortable walk or jog for everyone. They are well marked and have a number of benches to rest. Do bring along some carrots and greens for the bunnies on the premises....they love being fed. Congratulations to the management and staff of Falcon Glen. You deserve a 5-star rating ! Veronica Serfontein
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 05 Nov 2021
Hi AveSerfontien., This is such a lovely review, we are flattered 😊. So glad that everything was to your liking, thnk for choosing us. Kind Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to Falcon Glen 15-18 October 2021. We read the reviews (negative anfd positive) but we already booked. So we went - we decided to take it as it comes. As some of the other reviews indicate the moment we arrived our surprise started. Heila. Erika and Jacques went the extra mile to assist and make our stay pleasant. We did not have a lot of space for food (we traveled with motorcycles). Then came the next surprise! The team including Mike made arrangements for dinner every night we were there! Sorry to say but we never experienced any negativity. The rules are not unreasonable and there to make it pleasant for everyone - during the Covid pandemic it is to keep everyone safe! Thanks again. Danie & Adele.
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Date of stay: October 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 20 Oct 2021
Dear Danie & Adele, Thank you for leaving us this amazing feedback. We appreciate you placing your trust in us and we are pleased to know we did not disappoint. It is our aim to provide our guests with enjoyable and memorable holiday experiences as such we are glad to know that this reflected on your experience at the resort. It was a pleasure hosting you and we hope to welcome you again for another fantastic holiday in future. Kind Regards, Falcon Glen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erika du Toit, Heila, Jaques and Team, we value your extraordinary service, efficiency and caring. Let me explain. We had a 2 week annual leave at Falcon Glen between 17 September to 01 October 2021. We have been going to the resort for the last 18 years and can not explain in words how great and professional the resort and its team has been towards us. We'll start with the security guard, he greeted us friendly, did the Covid screening and with a big smile welcomed us. Reception was just as helpful by giving us a detailed overview of the resort and Covid rules then wished us a wonderful time. Erika even made contact with us as a courtesy to confirm that all is in order. Our cleaning team was just as courteous by confirming if we are comfortable with the time they plan on coming to clean the unit - great respect for privacy. The braai area was checked daily ensuring cleanliness. We can encourage any prospective holiday seeker who wants to relax, switch off and enjoy peace and quite to support Falcon Glen. We have been to various other resorts and NO WHERE have we experienced the hands-on approach we received at Falcon Glen. In actual fact we are planning on purchasing additional weeks. Thank you - Pieter and Riette Coetzee…
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: Quiet and tranquil for a excellent rest
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Beekman Group, Marketing at Falcon Glen Hot Springs Resort
Responded 20 Oct 2021
Dear Pieter and Riette Coetzee, Thank you for writing us this wonderful review. We are delighted to know you had an enjoyable stay at the resort. We appreciate your loyalty and continued support. It is always a pleasure hosting you and we hope to host you again for another memorable holiday in the near future. Regards, Falcon Glen Hot Springs
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you have teens don't go you will be disappointed. Way too many rules, kids can't turn their back then someone is on their case. Even security sends them to bed at 8:30 if they wonder around. Was a bad call for a b day weekend I won't ever go again.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Despite the resort being beautiful and the units lovely, the experience we had with Heidi's own "Mrs Rottenmeier" at reception, left us with a bitter taste in the mouth. Upon checkout we were told that we should have been out by 10 am already (it was 10:30) and we had 5 minutes to vacate the resort premises. We were feeding the bunnies, but we had to drop everything and leave! Very poor taste and we will never advise anyone to stay there.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCATION
South AfricaMpumalangaSchoemanskloof
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Frequently Asked Questions about Falcon Glen Hot Springs Resort
What are some of the property amenities at Falcon Glen Hot Springs Resort?
Some of the more popular amenities offered include a pool, free parking, and room service.
Which room amenities are available at Falcon Glen Hot Springs Resort?
Top room amenities include a kitchenette, a refrigerator, and blackout curtains.
Is parking available at Falcon Glen Hot Springs Resort?
Yes, free parking is available to guests.
Are there opportunities to exercise at Falcon Glen Hot Springs Resort?
Yes, guests have access to a pool during their stay.