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Hotel Riu Palace Paradise Island

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6307 Casino Drive New Providence Island
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Traveller (1408)
Room & Suite (215)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Paradise Island
Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Paradise Island
Location
Cleanliness
Service
Value
The All Inclusive 24h Adults Only Hotel Riu Palace Paradise Island opens all year round and lies directly on a spectacular 4 km stretch of white, sandy beach, next to Atlantis, the biggest casino in the Caribbean. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Downtown Nassau (3.3 km) and Lynden Pindling International Airport (NAS) (20 km) and invites you to explore the area. The hotel has 379 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 1 outdoor pool and 1 infinity pool with swim up bar. Daytime and evening entertainment, beach volleyball court and group fitness activities. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Japanese, Fusion, Indian and Steakhouse specialty restaurants; 3 bars, jerk station and pâtisserie & ice cream parlor.
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Room & Suite (215)215
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Adults only
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
Hotel links
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1344Reviews119Q+A100Room tips
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Popular mentions
kcian wrote a review Yesterday
Chester, New Jersey3 contributions
Our trip to RIU Paradise Island was a wonderfully delightful experience ! The beach was magnificent and the pool divine! The staff couldn’t be nicer and would always greet you with a pleasant smile. They went out of their way to help you. The hotel was very CLEAN and they took all safety protocols seriously. Drinks and food were readily available all day! Good variety and great service! Will be returning soon!
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Bring a cold cup for your cocktails!
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Laura P wrote a review 21 Jun
35 contributions8 helpful votes
We almost cancelled because of the bad reviews. We came here expecting the worst. WE HAD A BLAST!! People need to stop complaining. Nothing that was complained about in all these reviews was a problem for us. The staff were all so nice. They’ll make drinks as strong as you want-ask for a double instead of complaining. The restaurants are crowded for the first seating but we like to eat later so getting in was never an issue. We loved the dinner buffet too. It was NOT the same as lunch either. The beach is beautiful and the people watching was crazy. We didn’t mind the music by the pool-it was fun. There was no mini bar but they do put beer in your fridge everyday. There’s no room service but who cares? There’s food all day so do people really need room service? It’s probably for the best. There was never a line for the coffee shop. It took us two seconds to get our covid test. We went right before they were closed and we were the only ones there. I really can’t figure out why people go on vacation if they’re going to be so miserable. Come here with a positive attitude and you’ll have a great trip.
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Date of stay: June 2021Trip type: Travelled as a couple
7 Helpful votes
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Andrea wrote a review 20 Jun
Prosper, Texas1 contribution2 helpful votes
I have one night left and felt compelled to write a review now rather than later. Hopefully, my honest review will help other travelers make an informed choice when looking for a resort in Nassau / Paradise Island. If you enjoy being treated rudely, served awful, watered down, cocktails and eating disgusting food this place is perfect for you! If not, save your money and book elsewhere! The absolute rudeness of the staff is unbearable. So much so, I asked a lady at the coffee shop if this resort is a bad place to work! The majority of the staff appear angry and irritated. It doesn’t matter how much you tip, service is the same - Awful!! Each day of my six (6) night, First Solo Vacation, I couldn’t wait to leave the resort. Once off property, I had an amazing time! The food is horrendous and truly not edible - No taste whatsoever. Half of the time, I did not receive anything to drink but water during my meals at the buffet - Zero Service. Waited in line to eat at the Steakhouse, it was much better than the buffet but not as one would expect. I ate mostly at Dunkin Donuts, Atlantis or Downtown Nassau (Last night I had a bag of Doritos)! This morning at the elevator, a gentleman was delivering room service. In absolute shock, I asked him if this service is available because at check-in I was told Room Service is not a possibility. The lobby is beautiful but the rooms could use updating. I had a lovely view of the Second Floor Roof and a small ocean view when I dangerously leaned over the balcony. Much different than the Ocean View Junior Suite booked on Travelocity. The front desk staff could not be more rude. Attempted to change a large bill this morning to groans and irritation. Honestly if you can avoid interacting with the front desk the better. In closing, this hotel is Not worth the money and there are so many places in Nassau that would love to have your business - This establishment is Not one of them!
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Do not stay at the RIU Paradise Island. The Blue Lagoon Tour is Amazing!
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2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Paradise Island
Responded 2 days ago
Dear Guest, Thank you for choosing us and your review. We are so sorry to hear that this stay was below both your expectations and our standards, and that the details you have described have left such a lasting impression. With every beloved guest, we do our best to provide an excellent service experience in which our guests enjoy clean and comfortable rooms as well as a friendly and helpful staff. In fact, we pride ourselves on it. We apologize for the issues encountered. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. Please be assured, we are working with our team to correct the problems and avoid recurrence going forward. We would be very grateful if we could have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Hotel Riu Palace Paradise Island Online Reputation Manager
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Maryjane wrote a review 19 Jun
Kissimmee, Florida1 contribution
The property is beautiful, the beach is easy to access with Crystal clear water. The food is really good also, however the biggest asset to this all inclusive is their employees. They are attentive, accommodating and best of all - FRIENDLY!! Sure feel relaxed....
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Keep an eye when the restaurants when they first open. They are all small and almost always a...
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Ruth T wrote a review 18 Jun
West New York, New Jersey62 contributions33 helpful votes
Start to finish: -Thank you Mr.RL for a smooth check-in process and paying attention to detail. That is really good customer service. -The room was a good size, clean with traditional furniture. Traditional, like real wood and glass. My room had a furnished balcony. It was perfect for sunrise, sunset, sun bathing, etc. The fridge was restocked with beer, soda and water daily. -The wi-fi was strong enough and secure for me to work and attend meetings. -Breakfast is continental with a mix of pre-made and made-to-order items. There is also a cafè with lattes light fare. The baristas are really good. The lunch and snack is also good served buffet style. The pool area has a jerk station during the same lunch time. Its really good. If you eat outdoors beware of birds that will commandeer your plate. The dinner is wonderful! Krystal was my favorite restaurant; contemporary European. Kulinarium and the buffet are also very good. Honestly, I did not have a bad meal the entire week. The dinner restaurants are first come first served, so you may end up waiting. That is not the best way to vacay, standing in a line, so be prepared. The Calypso lounge is really fun with different events and themes every night. There are also large TVs where you can watch sports. -The pools are great. The larger pool has activities during the day. Such as yoga, pool games and music. DJ Tao is very good and plays are good mix of music. He also takes requests! There are lounge chairs all around with shades. Thank you Ms. Shaniqua for the great service at the pool each day. The infinity pool is closer to the ocean, is heated, and also is a swim up bar with cocktail tables. Very cool. -The beach is beautiful and very clean. Beach chairs and umbrellas are provided. There is also a volleyball net. -I did not make it to the gym or spa, but I plan to return.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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PRICE RANGE
US$254 - US$568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace paradise island hotel paradise island, riu hotel paradise island, paradise island sheraton, paradise island riu hotel, riu paradise island bahamas
LOCATION
CaribbeanBahamasNew Providence IslandParadise Island
NUMBER OF ROOMS
379
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Frequently Asked Questions about Hotel Riu Palace Paradise Island
Which popular attractions are close to Hotel Riu Palace Paradise Island?
Nearby attractions include Marine Habitat at Atlantis (0.5 km), Predator Lagoon (0.3 km), and Versailles Gardens and French Cloister (0.3 km).
What are some of the property amenities at Hotel Riu Palace Paradise Island?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Paradise Island?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Paradise Island?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Palace Paradise Island?
Conveniently located restaurants include Cafe Martinique, Carmine's, and Viola's Bar & Grill.
Are there opportunities to exercise at Hotel Riu Palace Paradise Island?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Riu Palace Paradise Island offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Hotel Riu Palace Paradise Island?
Many travellers enjoy visiting Queen's Staircase (2.3 km), Fort Charlotte (4.3 km), and Fort Fincastle (2.5 km).
Does Hotel Riu Palace Paradise Island have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Paradise Island accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.