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Divi Carina Bay Beach Resort & Casino

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5025 Turner Hole, Christiansted 00820-4548 St. Croix
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (639)
Room & Suite (195)
Pool & Beach (188)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
Updated 21/06/14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Divi Carina Bay Beach Resort & Casino
Updated 21/06/14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 14 hotels in Christiansted
Location
Cleanliness
Service
Value
The vacation of your dreams starts here, at the fully renovated “CB” on St. Croix. Guests will discover the resorts amazing location, just steps from the beach, and a fresh Caribbean Chic design and vibe. Everything been upgraded and updated from rooms and suites to amenities and services, dining and menus, and activities and experiences. CB’s new food and beverage choices offer plenty of variety, with delicious classic Italian, innovative choices bought to you on a sizzling lava rock cooked to your taste, American classics and a pizza bar, gourmet coffee and pastries in a grab and go concept, and three lively bars, including a spectacular new lobby bar.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Public wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Game room
Tennis court
Fishing
Karaoke
Table tennis
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shops
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Microwave
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
861Reviews94Q+A100Room tips
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Kizzie C wrote a review 18 Oct
Brooklyn, New York19 contributions10 helpful votes
I want to clarify that this review is not a response to the customer service received by the hotel staff. The staff was extremely apologetic and compassionate. Thank you to Ms. Judith, Carmen, Gindra, Jordan and Oteemia for your attentiveness and help during our stay. With that said, PLEASE BEWARE WHEN BOOKING THIS RESORT. In August of 2021, I booked a 4-night stay at the “All-Inclusive” Adult-only Divi Carina Bay Beach Resort and Casino for 2 people, for October 2021. The resort was listed to have 6 restaurants, 3 bars, a spa, fitness center, an outdoor pool, watersports, tennis court, volleyball court and more. A few days before leaving for St. Croix, I called the corporate office to ask for confirmation that they would require a negative COVID test taken 72-hours prior to check-in, which was listed under “On the Island” on the travel requirements section on the hotel website and that this was a separate requirement that the 5-day negative test required to enter the island. The representative confirmed that the hotel required its own test and that the information on the hotel website was correct. Since I had already taken a COVID test the day prior, for the island requirement, I had to get another test to meet the hotel requirement. The night before we left for St. Croix, at 7pm, I received a call from Angela East, one of the managers of the hotel, asking to confirm my reservation for the following day. After ensuring her that my friend and I would be there, she then asked me if I was informed that the hotel would not be all-inclusive. I told her that I was not informed and she went on to say that the restaurants would not be open, but that a grab-and-go café and casino café would be open. She assured me that the staff would do everything they could to make our stay as enjoyable as possible. Then said that she hoped that would be still come to the hotel. Since we had a 6:45am flight , which we were already checked-in for, and it was already after 7pm the night before, I informed her that we didn’t have much choice. She told me that I should contact my booking agent to request a partial refund so that I would only pay the room-only rate. I also informed her that I had to take a second COVID test to meet the hotel requirement and she informed me that was not a hotel requirement. I told her about the information on the hotel website and the conversation I had with the Corporate representative and she assured me that she would look into it, but that she thought that information was incorrect and would see if I could be reimbursed for the cost of the second test. When we arrived at the hotel the next day, we learned that there were more issues with the hotel, beyond not being all-inclusive, than was revealed during my discussion with the manager the night before. The hotel was actually not complete. Aside from the fact that the restaurants were closed, almost all of the other amenities were not available either. There were no bars, in fact the poolside bar was still under construction with a ladder and small scaffolding next to it. The fitness center was closed. One of the staff members informed us that they had yet to receive the exercise equipment. There were no watersports available; the spa was closed; even the gift shop was not ready. Some areas had brown paper lining the windows and doors, so that you could not see inside. The outdoor pool, hot tub and tennis court were the only amenities that we could use. Our room was newly renovated and clean; however, it was missing the bathrobes and hairdryer listed in the amenities. That evening we went across the street to the casino to get dinner at the café. The café had a few tables, but was basically a take-out restaurant, with hamburgers, hot dogs, salads and only three true entrees – one beef, one fish and one chicken meal. The next morning, we went to the grab-and-go café for breakfast, and found that everything was prepackaged. Bagels, donuts, muffins and Jimmy Dean Breakfast sandwiches, all which we have to pay for. On the 3rd day of our stay, I met Angela East in the hotel lobby. I asked her about the refund for the COVID test. She asked me where I saw the information on the website. The front desk staff member, Gindra, allowed me to show her where the information was located on the website using her computer. Angela East confirmed that the COVID TEST requirement information on the website was inaccurate and took a photo of the my two COVID tests and $65 receipt for the second test. She said she would inform the corporate office, ask that the information be removed and would request that I be refunded for the cost of the additional test. The information on the website has been correct, but I have yet to receive a refund. This is not what we booked and not what we wanted in a vacation. Besides feeling disappointed that our vacation time and money was wasted, we felt betrayed by the hotel for falsely advertising the hotel as all-inclusive and then waiting until the night before we were due to check-in to inform us that it would not be, which gave us no opportunity to find a different resort for our trip. BEWARE WHEN BOOKING A STAY AT THIS RESORT. YOU CANNOT TRUST ANYTHING THEY SAY!
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Date of stay: October 2021
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nmontalvo05 wrote a review 16 Oct
Denton, Texas2 contributions5 helpful votes
My wonderful in-laws booked this “resort” as our honeymoon getaway. They were notified by e-mail the day we were to arrive that it was no longer inclusive. While our room was newly renovated and gorgeous, nothing was open. No food, and no alcohol. Their casino had a cafe and they had a coffee shop open for a few hours during the day with hardly anything in it. We were told the first night it was inclusive and then told the next day that information was incorrect. To say I was disappointed is a complete understatement. My husband and I ended up renting a car and driving over 20 minutes into town the entire week we were there to visit the board walk. We managed to make the best of our trip. The hotel put wrist bands on us, (still not sure why) and we were never given any type of explanation in person. Their website says it will be inclusive in 2022, however, when my family booked it months ago, it said it would be inclusive and open by October the 1st. I may not have been so upset if they had been honest and had given us an earlier notice. The staff was nice, but unfortunately, we did not get what we paid for.
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Date of stay: October 2021Trip type: Travelled as a couple
2 Helpful votes
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flywithyve wrote a review Aug 2021
Coral Springs, Florida15 contributions2 helpful votes
+1
My husband and I vacationed at the resort May, 2021. It was so nice, we stayed twice! We had such an awesome time we came back in July, and already have plans to return before the year ends. We stayed in the hillside suites on both occasions -they were newly renovated and designed in a refreshingly contemporary style. The staff was very friendly and accommodating. They were professional and efficient. Many thanks to Edmund, Gindra, and Oteemia. (Hope I got your names right : ) The soft opening took away nothing from the wonderful experience we had. We were extremely appreciative of the fact that we were allowed to stay despite the fact that they were still working on a full opening. We enjoyed the food from the cafe located at the casino. The grilled salmon was the delectable! Ooh, and the Johnny cakes were simply the best! The main silver lining for us was enjoying quiet and the newness of our suite before the major crowds come in. It’s going to be awesome when fully opened! We saw the evidence of that as we toured the place. As for the previous reviewers who complained about everything: please do your best to stop being so spoiled, crabby and ungrateful. Don’t ruin it for those who are able to look beyond the dust. Understand what a soft opening means and be happy you got to stay at such a grand resort.
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Divi Resorts, Marketing at Divi Carina Bay Beach Resort & Casino
Responded 6 days ago
Thank you for your review and for letting us know that you enjoyed your experience. We look forward to serving your needs on your future vacations and having you enjoy the resort when we are fully reopened.
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Jerry R wrote a review Jan 2021
1 contribution13 helpful votes
Notified resort under construction 12 hours prior to arrival. Still 6 months away from finishing. Zero lobby. Construction worker brought us room key. No amenities. No beach access. No pool. No security. Nothing around to eat. Besides all that the worst part was only 30 seconds of hot water every night. Even in a very new room just built.
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Review collected in partnership with RCI
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
12 Helpful votes
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Response from Divi Resorts, Marketing at Divi Carina Bay Beach Resort & Casino
Responded 6 days ago
We are sorry to hear that you did not receive notice that the resort was still under construction? We hope you will visit us again when we are fully reopened and can service your vacation needs.
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Jim B wrote a review Jul 2019
4 contributions1 helpful vote
My wife and I spent our Honeymoon at the amazing Divi Carina Bay. The staff was amazing, the food and atmosphere are what dreams are made of. The staff was extremely helpful when it came to my wife's dietary restrictions due to her celiac disease which we struggle to find almost anywhere else. We will certainly be back many times in the future.
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Date of stay: August 2018Trip type: Travelled as a couple
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Response from Divi Resorts, Other at Divi Carina Bay Beach Resort & Casino
Responded 20 Dec 2020
Thank you for your review, we are so glad you enjoyed your vacation experience. We hope you will join us again when we reopen and enjoy the completely updated and renovated Carina Bay.
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ALSO KNOWN AS
divi carina bay all inclusive beach hotel christiansted, divi carina bay hotel
LOCATION
CaribbeanU.S. Virgin IslandsSt. CroixChristiansted
NUMBER OF ROOMS
180
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Frequently Asked Questions about Divi Carina Bay Beach Resort & Casino
Which popular attractions are close to Divi Carina Bay Beach Resort & Casino?
Nearby attractions include Isaac Bay (3.7 km), Buck Island Reef National Monument (5.4 km), and Point Udall (4.3 km).
What are some of the property amenities at Divi Carina Bay Beach Resort & Casino?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Divi Carina Bay Beach Resort & Casino?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Divi Carina Bay Beach Resort & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Divi Carina Bay Beach Resort & Casino?
Yes, free parking is available to guests.
What are some restaurants close to Divi Carina Bay Beach Resort & Casino?
Conveniently located restaurants include Ziggy's Island Market, Duggan's Reef, and Cheeseburgers in America's Paradise.
Are there opportunities to exercise at Divi Carina Bay Beach Resort & Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Divi Carina Bay Beach Resort & Casino?
Yes, laundry service and self serve laundry are offered to guests.
Does Divi Carina Bay Beach Resort & Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Divi Carina Bay Beach Resort & Casino?
Many travellers enjoy visiting Fort Christiansvaern (10.0 km), Old Danish Customs House (10.6 km), and Scale House (10.6 km).
Does Divi Carina Bay Beach Resort & Casino have any great views?
Yes, guests often enjoy the harbour view available here.