I traveled to Jamaica with my best friend. We stayed at the Jewel for 14 nights from 22nd Dec 21 - 5th Jan 22. So lets start with the highlights of our stay. The staff at this hotel are lovely. They are kind and very helpful. The room was spacious and cleaned daily. Fresh towels were provided on a daily basis. There are choices of restaurants to dine at during your stay and there is a great little place on the beach that does jerk pork at chicken at lunch time. There is also a Grill bar which offers cheeseburgers, fries, wraps, salads and nachos. This is open till 2am in the morning. On the beech you are provided with Kayaks, body boards, pedalos and free glass bottom boat trips and other trips. These are all included with your all inclusive package. There are great shows at night, but due to Covid19 the nightclub was closed. There is a great spot on the beach where you can get smoothies made with fresh fruit. These were very tasty. The bar offers all of your expected brands of spirits and a great choice of cocktails. The hotel has lots of hand sanitizers and they are doing a great job at keeping their guests safe. The gym is located down by the beach and is open 24/7. There are tennis courts which are also open 24/7. There is a little gift shop onsite and you can play pool or ping pong. There is also a water slide and lots of little hidden jacuzzies dotted about the complex. There is a lovely coffee shop on site which offers lots of varieties of coffees and they are all wonderful quality and again part of your all inclusive package. Downsides: The beach is man made and the sand is not white like most beaches I have been to in the Caribbean. The sea is cornered off so the water only comes up to your chest. Not great if you like to swim. The breakfast buffet was disgusting and needs attention. We had to live on eggs on toast as the bacon was cold and burned and all other foods on offer were of a poor quality. The staff at breakfast are attentive when you first arrive, but this only lasts if you continuously tip. I have a rule that I only tip on the 2nd week, this gives me time to establish the quality of the persons service before making tips. I think if they can sort out the breakfast then this hotel is pretty much perfect. The grounds are maintained beautifully and the staff are lovely. I would not hesitate to go back to this hotel and would recommend it to friends. The Asian restaurant, Jamaican restaurant, Italian restaurant are all worth a visit. There are lots of choices of foods throughout the day and plenty of spaces to book into them. There are always lots of sun beds available and two main pools which always have space to sit by. They both have swim up pool bars and the staff are great. This hotel will not let you down. Don't take any notice of the moaning minis that write poor reviews about this hotel because they are wrong. My only piece of advice for the hotel would be to offer a full English breakfast option and ensure this is kept hot. But that's simply a personal preference and you as a guest may enjoy the foods on offer at breakfast time. So if you have booked your stay here, get on that plane and enjoy it. I had two weeks of pure relaxation and bliss. Thank you for reading this review and if you have any questions simply ask.…
This resort is truly a hidden gem of Runaway Bay. The layout of the resort was awesome. The food at each and every restaurant and snack bar was excellent. The hotel has a very good assortment of premium liquor collection. The hotel staff was amazing...everyone we came in contact with was so nice and courteous. Housekeeping and room service was just a phone call away. Shout out to Concierge Melissa, Bellman Rayvaugh, TJ, Kerisha at Surfside Bar, and funny man Blackie Chan. We will definitely be back...Thanks!!!
My stay was great, the food was great, the grounds and ambiance was perfect, not to mention their nightly entertainment. Special thanks to the staff, especially Priscilla from concierge and Kerisha at the bar my stay was great. I'm looking to another there again soon.
We have had a sum "accidentally " withdrawn from our credit card and even after several emails with two managers, the money is yet to be refunded, and to date my last email was not responded to by either.
Went February 2020 as a HS Graduation celebration for my daughter and my 50th Birthday!! Went with a bunch of friends and had an awesome time! The Breakfast buffet was by far the best meal of the day. Filled with Everything imaginable! There is a smoothie station that has the freshest fruit and delicious smoothies. A great way to start your morning. The servers were always accommodating to refill coffee, water juice and did it with a smile. They work so hard and really make a positive impact on our stay There are other restaurants on the property, but the buffet was filled with options, ad the view is spectacular. You can sit and look at that gorgeous aqua water while enjoying your meal. The room was nice, clean and did the trick. When you stay at a resort you are not spending time in the room, so as long as it has a nice clean area, with a good AC and a view then that good for us! The activities were great and the drinks were even better. They didnt water down drinks and were generous if you asked for more RUM or alcohol! The massage spa area was clean and the massage was AMAZING! The worst part was the gym.. Not clean, hard to find windex or paper towels to clean the equipment. Also, no towels to be found. I complained a few times to front desk and nothing changed.. that is my only complaint.. So instead of the treadmill, I ran on the beach! Getting towels for the day was challenging as well Overall, if you like all inclusive on a gorgeous beach this is for you. Plenty to do, eat and drink!…
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