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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20/07/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Jamaica
Updated 20/07/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 37 hotels in Ocho Rios
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
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Room & Suite (677)677
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
18Restaurantswithin 0,5 km
4Attractionswithin 0,5 km
4 461Reviews1 310Q+A100Room tips
Reviews
Traveller rating
- 3 080
- 805
- 293
- 146
- 138
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Popular mentions
Entire place is great, dolphin experience was wonderful for the kids, restaurants all have great food and servers but Marjorie our housekeeper was the best. Even the COVID testing ran smoothly. Definitely try the flow rider, the staff are great teachers.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
So overall I love this resort. My main complaints have to do with COVID restrictions, and we also went during a Jamaican shutdown 4 of the 5 days we were there over Easter Break. My biggest complaint... why must I wear a mask while walking outside, on the beach, or sidewalk, walking by myself? We have to test negative to get there, must test negative to return home. Why so stringent outdoors? I totally understand at restaurants, and even in lobby; but outside is rather ridiculous. Maybe its due to the Jamaican government but it really doesn't make sense. I also don't understand why the resort would choose to shut down the outside breakfast at Pier 8. It was the best on our other stays here, it is outside, which is better in terms of COVID; also the Sundeck, closed for dinner? Open the outside locations if you are really concerned about the spread of covid, instead of having everyone go to indoor locations. I do understand if staff is slim, but it would make more sense to utilize the outdoor areas more in my opinion. Most of the Food was good, coffee at Boulangerie was really good, jerk hut was great, Italian La Gondola was nice, Momo was really good both regular table and teppanyaki and Our teppanyaki chef, 'Delicious', was very good and entertaining and it was probably our best meal. However, the Pier 8 Steak house was NOT good, the steak was the most unflavored, tough, and overcooked steak I have had, but 2 of our guest had the pork chop and was happy with it. I think the resort tried to entertain the guest with the night shows and band, which was a nice treat. As expected, Some of the normal activities were not available due to COVID, plus the resort had a lot of locals, so simple things like snorkeling, fly board, etc was booked, which was disappointing. Our guests had a good time with the dolphins. Our massages were really good, I cannot wait until the full spa services open again. Veronica our VIP Guest concierge, was attentive and helpful throughout our stay.. ODAINE and NICKEISHA on the beach were excellent pool/beach concierges, they were Very attentive, friendly, and on time. Cannot say enough good things about them. One more thing.. why is there such as issue selling the scent sprays and diffusers. I was looking forward to getting more, but that was another thing on hold or cancelled... Overall nice trip. I cannot wait to go back, but would really like if some of the covid rules were lightened a bit and more things are open and available.…
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Date of stay: April 2021
Value
Rooms
Service
Room Tip: I rather the rooms outside of the high rise building. But all of the rooms are nice.
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Helpful
Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded yesterday
Dear Clouque22, Thank you for returning to us; it is always a joy having you. We take pleasure in knowing that your overall experience was enjoyed and appreciate that you have taken the time to highlight your satisfactions and concerns. Our respective departments have noted the areas that received your approval whilst we are open to making adjustments where possible, such as with the preparation of our Pier 8 steak and future restaurant opening hours. As it relates to the wearing of a face mask, please allow us to kindly share that this is mandatory according to the Jamaican Government protocols. As it is embedded in our nature as a company to always be socially responsible, we have been vigilant in our compliance for the safety and well-being of all our guests and staff. We regret that this protocol and any other had affected your comfort however continue to do our best to minimize the impact that such can have on our guests. We extend our sincere gratitude for your loyalty to our brand and are expectant of lighter days ahead upon or prior to your next visit. Your Moon Palace Jamaica family. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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Nickeisha and Althea were our diamond beach servers and they were amazing! So friendly and great service for the Caribbean life style! We also had that part of the beach almost to ourselves! We loved floating every day. Water is gorgeous! We also live our sommelier Jasón!
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Date of stay: March 2021Trip type: Travelled with family
Helpful
Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 4 days ago
Dear cmidland, Thank you for sharing your rave review. We are ecstatic to have been your host and will acknowledge our collaborators for their outstanding delivery. We thank you once more and await our next opportunity to host you in paradise. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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Hotel has much to offer from different dining option; asian, jamaican, italian to seafood, it was just all amazing, the spa is beautiful and the treatments to die for. We love the room, we had junior suite which was stunning and had a nice ocean view, thank to George at check in for a awesome welcome and a great first impression, we enjoyed the pools they were just a right fit for the warm weather. The fact that this is all inclusive just amazes me.
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Date of stay: April 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 5 days ago
Dear Jill854, Thank you for selecting awe-inclusive for this getaway. It is our pleasure to receive your compliments and to know that our aim of affirming your total comfort and satisfaction was achieved. We will be more than happy to usher you to more magical experiences upon your return to paradise. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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Don’t go here. You can do better. I wish I did. Checking in - longest 45 minutes of my life. They still got the room keys wrong even after we went back to the front desk. Nothing in any fridges upon arrival. One room was still dirty from previous guest upon arrival. Luggage took HOURS to get to room. Food is mediocre. Would rather eat at a gas station. After sitting in a van for 1.5 hours from the airport we had high hopes. This place is a huge let down. Maybe 2-3 stars.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 5 days ago
Dear khabatta, Thank you for taking the time to share your feedback with us. We regret learning of your shared experience and extend our sincere apology for any inconvenience caused. We have since sent a private message to your inbox so that we will be able to identify your room and assist as best as possible. We therefore kindly ask that your room number be shared and or our Public Relations Desk, located in the main lobby be visited. We thank you once more and hope for the privilege of enhancing the remainder of your stay. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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PRICE RANGE
US$323 - US$797 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
705
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Claim Your Listing Frequently Asked Questions about Moon Palace Jamaica
Which popular attractions are close to Moon Palace Jamaica?
Nearby attractions include Ocho Rios Bay Beach (0.4 km), Bethel Tabernacle United Pentecostal Church (0.4 km), and Romancing Fashion And Variety Store (0.3 km).
What are some of the property amenities at Moon Palace Jamaica?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Moon Palace Jamaica?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Jamaica?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Moon Palace Jamaica?
Conveniently located restaurants include Juici-Beef Patties, Miss T's Kitchen, and Mom's.
Are there opportunities to exercise at Moon Palace Jamaica?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace Jamaica have an airport shuttle?
Yes, Moon Palace Jamaica offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Moon Palace Jamaica offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Moon Palace Jamaica?
Many travellers enjoy visiting Firefly (3.5 km).
Does Moon Palace Jamaica have any great views?
Yes, guests often enjoy the harbour view available here.