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Rose Hall, Mahoe Bay, Montego Bay Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Jamaica
Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 72 hotels in Montego Bay
Location
Cleanliness
Service
Value
Travellers' Choice
The All Inclusive 24h Adults Only Hotel Riu Palace Jamaica opens all year round and is located in the exclusive enclave of Mahoe Bay, in northern Jamaica. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Montego Bay (4,5 km) and Sangster International Airport Montego Bay (MBJ) (2,7 km) and invites you to explore the area. The hotel has 288 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor infinity pools, 2 of them with swim up bar. Daytime and evening entertainment as well as a discotheque. For lovers of gastronomy, live cooking stations at our main buffet as well as Japanese, Fusion, Italian and Steakhouse specialty restaurants; 4 bars.
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Room & Suite (490)490
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Boating
Car hire
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Canoeing
Diving
Horseback riding
Snorkelling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Banquet room
Facial treatments
Massage
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Bay View
Languages Spoken
English, Spanish, German, Italian
Hotel links
Special Offer:Receive 500 free points
3592Reviews1478Q+A100Room tips
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Popular mentions
Randy C wrote a review 11 Jun
Woodstock, Georgia13 contributions19 helpful votes
Tried for 10 days to make 14 day reservation. RUI property web sites not as detailed as other 5 star resorts. Reservation representatives appear to not have enough detailed info. When asked a question instead of saying they would get answer and get back to me they send me to the properties web site to submit question.Did that twice in 5 days with no reply
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Date of stay: June 2021
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nsb wrote a review 07 Jun
Andover, Massachusetts2 contributions
All staff was amazing! Very responsive and attentive. Food was good as well. Proximity of hotel to airport was also great. Average rating aligned more to hotel itself... was dated and in need of update. Other hotels look to have undergone renovations- so seemed nicer.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Read fine print as it relates to access to other hotels on property
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 5 days ago
Dear nsb810, Thank you for your feedback. It is a pleasure to hear you enjoyed the hotel´s close proximity to the airport, our staff members´ dedicated services and our gastronomic offer. Please note, RIU is constantly working on the renovation and maintenance of the individual hotels. We will share your impressions with the corresponding department in order to make appropriate changes where necessary to assure every guest’s experience exceeds expectations. We hope that you will choose to visit one of our worldwide hotels, so we can provide you with a more satisfying experience. Have a great day, Hotel Riu Palace Jamaica Online Reputation Manager
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Sharon1446 wrote a review 07 Jun
Annapolis, Maryland1 contribution
My experience at RIU palace was pretty amazing The only complaint I have is the shortage of wash cloths, and the attitude of the young man who worked Friday evening (May 29th) service desk, who gave much attitude when my family and myself complained about no wash cloths and the unresolved phone request we had made. Hey told my cousin "ENOUGH"! I thought that was quite disrespectful. Other than that, it was a great experience! I would definitely return.
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Review collected in partnership with riu.com
Date of stay: May 2021
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 4 days ago
Dear Sharon. Thank you very much for your positive feedback! It was a pleasure for us to be your host and it makes us happy to know that you have felt comfortable during your stay with us. At the same time, we apologize for the interaction you had with one of our team members of the service desk. Our director and our team thank you for the excellent rating and your words of praise. He will discuss the mentioned issue with those responsible and figure out the problem so that it does not reoccur. We hope you visit us again soon. Best regards, Hotel Riu Palace Jamaica Online Reputation Manager
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gail w wrote a review 04 Jun
1 contribution
first time in Jamaica I will give this hotel 10 plus everything was fantastic the food,entertainment, staff on grounds front desk clerk my room! my friends and I really enjoy our vacation I want to give shout out to the Bartenders Kriss and desrick we love their drinks and also to dining staff mr Osborne and Ms Denna they where great and last one entertainment guy I forgot his name but he skinny always dancing and entertaining us by the pool ya mon I will return again
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Date of stay: May 2021Trip type: Travelled with friends
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 1 week ago
Dear Gail, Thank you for taking the time to leave us a review and for the high recommendation! It is wonderful to know that you enjoyed your stay and nothing brings us more satisfaction than creating enjoyable and memorable experiences for our beloved guests. We greatly appreciate your support and look forward to welcoming you back again soon! Kind regards Hotel Riu Palace Jamaica Online Reputation Manager
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ChryssyFletcher wrote a review May 2021
1 contribution
Absolutely love this hotel it’s amazing and looks great , everything is impeccable all staff is friendly attentive and make the best drinks also, the food is great the only bad I have to say is the steak house is bad but other than that it’s amazing , housekeepers keep the place clean, cleanest I’ve ever seen it, the bartenders are great best tasting drinks at any hotel in Jamaica , the entertainment is amazing and the entertainment staff is great makes you really enjoy your time and feel like vacation !! I want to go back for my birthday weekend and now it’s sadly fully booked for the future months sadly !!
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Review collected in partnership with riu.com
Date of stay: April 2021
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PRICE RANGE
US$283 - US$722 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
288
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