Tried for 10 days to make 14 day reservation. RUI property web sites not as detailed as other 5 star resorts. Reservation representatives appear to not have enough detailed info. When asked a question instead of saying they would get answer and get back to me they send me to the properties web site to submit question.Did that twice in 5 days with no reply
All staff was amazing! Very responsive and attentive. Food was good as well. Proximity of hotel to airport was also great. Average rating aligned more to hotel itself... was dated and in need of update. Other hotels look to have undergone renovations- so seemed nicer.
My experience at RIU palace was pretty amazing The only complaint I have is the shortage of wash cloths, and the attitude of the young man who worked Friday evening (May 29th) service desk, who gave much attitude when my family and myself complained about no wash cloths and the unresolved phone request we had made. Hey told my cousin "ENOUGH"! I thought that was quite disrespectful. Other than that, it was a great experience! I would definitely return.
first time in Jamaica I will give this hotel 10 plus everything was fantastic the food,entertainment, staff on grounds front desk clerk my room! my friends and I really enjoy our vacation I want to give shout out to the Bartenders Kriss and desrick we love their drinks and also to dining staff mr Osborne and Ms Denna they where great and last one entertainment guy I forgot his name but he skinny always dancing and entertaining us by the pool ya mon I will return again
Absolutely love this hotel it’s amazing and looks great , everything is impeccable all staff is friendly attentive and make the best drinks also, the food is great the only bad I have to say is the steak house is bad but other than that it’s amazing , housekeepers keep the place clean, cleanest I’ve ever seen it, the bartenders are great best tasting drinks at any hotel in Jamaica , the entertainment is amazing and the entertainment staff is great makes you really enjoy your time and feel like vacation !! I want to go back for my birthday weekend and now it’s sadly fully booked for the future months sadly !!