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Secrets Wild Orchid Montego Bay

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Lot 59A Freeport, Montego Bay 10025 Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (10133)
Pool & Beach (2450)
Room & Suite (2080)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/07/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/07/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 72 hotels in Montego Bay
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Finding an ideal luxury all-inclusive resort in Montego Bay does not have to be difficult. Welcome to Secrets Wild Orchid Montego Bay, a nice option for travelers like you. Given the close proximity of popular landmarks, such as Harbour Street (2.0 mi) and Blessed Sacrament Cathedral (2.1 mi), guests of Secrets Wild Orchid Montego Bay Hotel can easily experience some of Montego Bay's most well known attractions. Free internet access is offered to guests, and rooms at Secrets Wild Orchid Montego Bay Hotel offer a flat screen TV, a minibar, and air conditioning. During your stay, take advantage of some of the amenities offered, including room service and a concierge. Guests of Secrets Wild Orchid Montego Bay Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available. If you like ribs, Secrets Wild Orchid Montego Bay Hotel is conveniently located near Pork Pit, Peppa's Cool Spot, and MVP Smokehouse, which are known for serving up this local favorite. Montego Bay is also home to Bellefield Great House & Gardens, a popular architectural building that is not too far from Secrets Wild Orchid Montego Bay Hotel. Secrets Wild Orchid Montego Bay looks forward to welcoming you on your visit to Montego Bay. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Tennis court
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
8879Reviews1166Q+A100Room tips
Traveller rating
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Popular mentions
Stacy A wrote a review Yesterday
1 contribution
We just went on our trip, supper pleased with the covid safe practices. In room dining was not great, took over an hour or more some days for the items you request. We staying in the preferred side and Matthew was awesome! So friendly and happy, he made you feel very welcomed! Food was delicious for the most part but be prepared to make it a slow meal process, just slow it down and relax! Mesha was great getting us drinks by the pool.
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Date of stay: June 2021Trip type: Travelled with family
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NorthStar36215580390 wrote a review Yesterday
1 contribution
Place was fun and good. Check in was a breeze. I was nice that you could share three resorts ant on location. Food was really good. Staff was good. But not as good as other place that i have been. Beach was ok little rocky. pools and security was great. The overall it was a nice time.
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Date of stay: June 2021
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Ellen B wrote a review Yesterday
1 contribution
CONS: Very poor service ( hotel was at 90% capacity but staff was at 30% capacity)- It was lacking basic customer service- issues with towels in the room, minibar not stocked even when requested. Hotel was overbooked and room that was reserved was not available. At check-in, we were not made aware of the switch in room types, after waiting an hour we were able to go to the original room which turned out to be one king sized bed not the two double beds we had reserved. We returned to the lobby to inquire about the mistake. Check in representative at first said we were not able to reserve a room type it was based on availability at the time of check-in, however after producing our travels information we were told that yes our travel agency was able to reserve room types. After 2 hours speaking with the representative and Front desk manager Natalia we were told that there were maintenance issues and that maybe a room would be available the next day at 4 PM and one of us would need to sleep on the couch which was not a pull out. We were sent back to the room and were told that in 15 minutes they would call us to let us know if anything became available. After 1 hour we called them, still no fix ( we had contacted our travel agent at home who then tried to get the issue resolved from the states). During this time we ordered room service, which averaged at minimum 2 hour wait time (we tried ordering at different times during the day, always at least 2 hours), finally we returned to the front desk to see if they had done anything. There was still no change but we were told by a different worker they were overbooked. We suggested they give us 2 king rooms but that was not acceptable to them. We were sent back up to the room again and hour and half later they were able to find us a room at the neighboring Secrets St. James. We were "upgraded" to the preferred club however at no time we were advised or explained as to what that meant or the amenities that went with this. The St. James does not have restaurants, they share with Breathless and Wild Orchid. Our room was at the farthest distance from the restaurants and entertainment. The walk was at least 3/4 of a mile each direction. When you did get the restaurant, the wait times for a table were 2 to 3 hours. Reservations were only available for those with butler service and only 3 restaurants per night were open. The shops closed at 6 so there was not anything to do while waiting. We were very disappointed for this Secrets vacation. Very overpriced and not up to the Secrets standards that we are accustomed to at our previous Secrets vacations. PROS: Clean and covid protocols were followed. Covid -19 testing quick and professionally done. Grounds were well maintained and beautiful.
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Date of stay: June 2021
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Location
Service
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HELEN P wrote a review Yesterday
Salem, Oregon4 contributions
Was in Preferred Club. Absolutely fantastic. Food, people, everything. The staff was amazing. Took care of everything. I would like to give a Triple A+ to Matthew the bellman, who was awesome. Didn't like the added extra of bugs.
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip: Preferred Club anywhere.
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Melissa C wrote a review 19 Jun
1 contribution
*Travel agent review* Pros: Staff is friendly. Clean. Very covid safe. You can travel between three hotels. Cons: Food. Room service took hours. Forgot to give us towels and took old ones. Overpriced.
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Date of stay: June 2021Trip type: Travelled with friends
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PRICE RANGE
US$337 - US$742 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets wild orchid montego bay hotel montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
350
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Frequently Asked Questions about Secrets Wild Orchid Montego Bay
Which popular attractions are close to Secrets Wild Orchid Montego Bay?
Nearby attractions include Rocklands Bird Sanctuary (3.8 km), Montego Bay Yacht Club (0.7 km), and Rastafari Indigenous Village (6.6 km).
What are some of the property amenities at Secrets Wild Orchid Montego Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Secrets Wild Orchid Montego Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Wild Orchid Montego Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Wild Orchid Montego Bay?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Wild Orchid Montego Bay?
Conveniently located restaurants include Tokyo Jo's, Juici Patties, and Mystic Thai.
Are there opportunities to exercise at Secrets Wild Orchid Montego Bay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Wild Orchid Montego Bay have an airport shuttle?
Yes, Secrets Wild Orchid Montego Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Wild Orchid Montego Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Wild Orchid Montego Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets Wild Orchid Montego Bay?
Many travellers enjoy visiting Lethe Estate (7.0 km), Barnett Estate Plantation (3.2 km), and The Cage (4.9 km).