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Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

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Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
74 people are viewing this hotel
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Traveller (13403)
360
Panoramas (24)
Pool & Beach (2692)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 22/01/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/01/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 167 hotels in Punta Cana
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish
Hotel links
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14366Reviews1970Q+A100Room tips
Traveller rating
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Popular mentions
ladykb wrote a review Yesterday
Raleigh, North Carolina56 contributions37 helpful votes
This hotel is in no way a 5 star resort. Our concierge, Lenny, was the absolute BEST part of our trip. He made miracles happen. He scheduled all of our dinners and had to assist us a few times with other things during our stay. Prior to using the shower for the 1st time, I noticed hair in the shower. I sanitize everything anyway but know there was hair in our shower made me feel uneasy about the cleanliness of the room. Our room wasn't cleaned the 1st day but it was on the 2nd. Once they realized we tipped, they showed up multiple times after. The Buffett restaurant was good. The only waiter at the Sports Bar on Jan 20, told us he was finished making 3 out of the 5 items we wanted to order at 1700 even though they closed in the early morning. It was also obvious the drinks were very watered down. We had a great waiter, Rafeal, at the the Steakhouse. He was sweet and patient. The Asian restaurant was good too. It was uncomfortable to sit so close to people that weren't in our group without masks while eating. If you are COVID conscience, I wouldn't recommend this restaurant. Our last evening, we went to Dorado, a restaurant on the beach. We had high expectations for this restaurant. Our server, Ricardo was horrible! He was terrible. He had the worst attitude. I am not sure if he was mad at us or he just had a bad day. An hour after sitting waiting on our drinks, I asked if we could have someone else serve us. We go someone else and she was EXCELLENT! I think her name was Jamesa. Felix also assisted and he was phenomenal as well. They were both very attentive and friendly. We were grateful for the change. I went to the spa twice during my stay and I was pleased both times. Overall, the trip was just ok but our concierge, Lenny made it worth while. He honestly did everything possible to make our stay pleasant. As a Marriot BonvoyGold Elite Member, I was a bit disappointed that this hotel didn't meet the usual Autograph Collection standard.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: nice swim up pools on the 1st floor (for some)
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1 Helpful vote
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HonestRvu wrote a review Dec 2021
5 contributions7 helpful votes
Hotel's Favourite
Our stay at the Royalton Punta Cana was awesome. This hotel had extremely nice landscape and LEDs wrapping all trees. Very picturesque... The beach was the best beach we had been to in all of DR. There were no weeds, clear sand and turquoise water. It was wavy but that was the nice part about it. Just bring your surfing board. The infinity pool was super nice. Some of the night shows were not children appropriate. The live performances in the foyer and verandah were very nice and entertaining (Mark Antony 👏). The food at the buffet was top notch. They had everything for every palate. We usually go to the restaurants because the buffet is usually not nice. But the buffet here is awesome. BBQ (Wilkin the cook would welcome and wave for you from far, BBQ your order and bring it to you. He has the best smile. We will miss him), chicken, beef, pork, fish (Hector was awesome and nice fish cook) every night. The first couple of nights they had crab legs, crabs and monstrous shrimps. The coffee shop was a blast. You get fresh espresso, cupachino, latte .... Idalenny, Francisca, Berenice were the best barristers....they were nice and funny and always there to make you happy.... Masks were required but rules were not strictly enforced ..... you do forget about COVID over there though ..... We were initially booked to stay at the Royalton Splash but we did not like it. There was no access to the beach, the food was subpar and the pools were very small and not exciting. There was no entertainment or it was very minimal. You will also need to walk 5-10min to get to the Royalton Punta Cana to get access to the beach. But you don't get access to the pools nor their restaurants. So unless you are looking for quiet and isolated resort, do not stay at the Royalton Splash. We talked to Yaqueson and his boss Amaryllis who gave a really good upgrade deal to stay the Royalton Punta Cana. As a cherry on top, they gave us diamond club privileges which gave us Nazario as our own butler. He was nice and took care of of moving our luggage and was there for us all the time making sure everything we needed was taken care off. Rosa at the diamond club was also understanding and cleared some issues with the room upgrade. Getting our luggage from the splash to our upgraded room at the Royalton Punta Cana was not smooth but Nazario took care of it. The PCR covid test was quick and easy. The doctor/nurse Buccoy knew what she was doing and was quick and not painful. Expect to spend a couple of hours to book your PCR test and attend the info session (which was surprisingly very quick). Once settled our stay was awesome. Staff was friendly and always attentive to serve you. We were very sad to leave 😢 but glad we were all negative heading back to Canada. The Waterpark was adequately nice for all ages. The lifeguards are nice and cooperative and are always available to jump in to help young kids to come out of any drops. It is a good destination to break the daily routine. The kids had a blast .... We will defenitely come back again if no issues leaving and coming back to Canada. Next time we will reach out to the hotel directly to book and arrange our own transfer (nexus tours). One last thing. Make sure to bring USD CURRENCY to be able to leave the country. You need $20 USD per person to be able to check in. No credit card no other currency accepted!!!! Also MAKE SURE TO FILL THE eTicket government form before going to airport to come back home. It was a mess at the airport. Wifi was extremely slow. Gov website was very slow also and timed out many times.....sunwing rep did not inform us or anyone else as everyone was frantically trying to fill the electronic exit form. We had one of the airport services personnel filling one for us on his cellphone. God bless him.... Upon arrival to Toronto half of our family was asked to test (Pink sticker on your passport). Green sticker were exempted and no isolation nor any other restrictions!!!! Enjoy your trip.
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Date of stay: December 2021Trip type: Travelled with family
5 Helpful votes
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Response from Royalton Team, Director General at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 14 Dec 2021
Dear HonestRvu, Thank you for taking the time to share your experience with us at Royalton Punta Cana. We are glad the facilities and services offered to you by our staff were to your complete satisfaction. We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking was appreciated. Warm regards from paradise. Sincerely, Royalton Punta Cana Team.
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Bamdad S wrote a review Yesterday
1 contribution
This hotel is amazing, had lots of fun, great time. David of the vibe team is really entertaining and friendly, strongly recommended. Room service is really good, a wide variety of foods, and on top the drinks are awesome.
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Date of stay: January 2022Trip type: Travelled with family
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Jacob A wrote a review Yesterday
1 contribution
It’s my second time in Dominican Republic, I enjoy a lot , the food is good and the room service is fast. I have fun a lot witch the Vibe team especilly Kervens, David, Jean Paul and Louis they are the best.
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Date of stay: January 2022Trip type: Travelled with family
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Joshua A wrote a review Yesterday
1 contribution
David and Kervens were so fun to play with. We played darts with them and they gave each of us a shirt which made us so happy. They also played soccer with us and May have broke our ankles but it was very fun.
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Date of stay: January 2022Trip type: Travelled with family
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PRICE RANGE
US$188 - US$809 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
470
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Frequently Asked Questions about Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Which popular attractions are close to Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Nearby attractions include Arena Gorda Beach (1.1 km), Sky Casino Punta Cana (0.4 km), and Punta Blanca Mall (0.8 km).
What are some of the property amenities at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Conveniently located restaurants include Toro, Dinner in the Sky Punta cana, and Restaurant El Pescador.
Are there opportunities to exercise at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have any great views?
Yes, guests often enjoy the ocean view available here.