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Paradisus Punta Cana Resort

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Traveller (10707)
Pool & Beach (2284)
Room & Suite (1337)
Overview
  • Excellent67%
  • Very good20%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
“royal service”(2 356 reviews)
“the reserve”(1 178 reviews)
“mole”(511 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Paradisus Punta Cana Resort
Hotel deals
Offers from Paradisus Punta Cana Resort
Hotel deals
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Reviews (14 653)
Filter reviews
10 331 results
Traveller rating
6 277
2 280
897
466
411
Traveller type
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6 277
2 280
897
466
411
Show reviews that mention
All reviewsroyal servicethe reservemolegabi beachjensy rijojuan cruzthe grillsanto polancodinner reservationsyhi spamain poolswim up barkids zonepersonal butlerdominican republictime sharedestination wedding
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1 - 5 of 10 331 reviews
Reviewed yesterday

This hotel was unbelievably difficult and non-customer focused from the moment I accidentally booked rooms here (thought I was holding them). What ensued was several months of stonewalling, lack of empathy and a "got-your-money-already-so-who-cares-what-you-want mentality. It was truly shocking behavior given the supposed good reputation...More

2  Thank Sydney K
Hotel's Favourite
A TripAdvisor Member
216
Reviewed 2 weeks ago via mobile

We had such fabulous customer service, throughout the resort! Royal Service with private pool, lounge and Adults only beach was the best for our group of 26! Special shout outs to: Carlos Fabian, Butler with Charm, who kept us stocked with bottled water and special...More

2  Thank A TripAdvisor Member
Response from Paradisus P, Director de Relaciones con Clientes at Paradisus Punta Cana ResortResponded 2 weeks ago

Dear Guest, Receive a warm greeting from Paradisus Punta Cana and thank you very much for sharing your comment with us and for have chosen us as your holiday destination. Thank you for highlighting the work of our associates; we strive and are committed to...More

Reviewed yesterday

Great family resort. My wife and I took our 10 month old and 2.5 year old as our first family trip. We loved it. The beach and the hotel was very clean. Food was excellent. If you do go, make sure you visit Fuego alacart...More

Review collected in partnership with Meliá Hotels International
Thank Nenad G
Reviewed yesterday

Website is deceiving. Research before booking. Dated rooms/bathrooms. TV not working when we arrived. Fixed, but limited channels. Housekeeping was off schedule, missed cleaning two times. Requested milk for our children be stocked in our mini fridge...nope. etc...

Review collected in partnership with Meliá Hotels International
1  Thank tr0ds
Reviewed yesterday via mobile

Paradisus Punta Cana is a stunning resort, with on going activities all day long! The entertainment was amazing. I especially loved the fitness classes on the beach & the aqua aerobics. The instructor was from a company called NRG2GO, very professional, super friendly & made...More

Thank Nicf0273
View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Restaurant
Bar/Lounge
Free Parking
Spa
Breakfast included
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Meeting Rooms
Laundry Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Casino and Gambling
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$211 - US$544 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Punta Cana
#17 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$211 - US$544 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Punta Cana
#17 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (10707)
Pool & Beach (2284)
Room & Suite (1337)
Dining (908)
Amenities (200)
Family and Play Areas (88)
Business Centre & Event Rooms (58)
Questions & Answers
Ask a question
Amanda T
18 July 2018|
Answer
Response from delofourteach | Reviewed this property |
We didn’t go to the Reserve or Real areas but yes you can use the pool and. all restaurants on the property.
0
Votes
Antoinette T
13 July 2018|
Answer
Response from Amacyn | Reviewed this property |
I think your best chance at getting the most accurate answers would be to contact the resort directly. I don't have enough experience with the resort to answer those questions. Sorry I couldn't help.
0
Votes
misserica3
12 July 2018|
Answer
Response from Jiel J | Reviewed this property |
The reserve is on the same property it just has its own private beach and pool. You still have access to the entire resort. However this is a family resort, not adults only.
0
Votes
Room Tips
"Needs a bit of an upgrade. Floors outdated, makes the room look from a different decade."
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"Upgrade to the Reserve for larger rooms and more pools and amenities"
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"Fridge wasn’t cold. TV broke and was very old. But I don’t go on trips for the rooms. The service and front..."
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". It can be a long walk from place to place and a tram runs every 10 minutes or so to transport guests."
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