We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
1-1-2 Watanabe-Dori, Chuo, Fukuoka 810-0004 Fukuoka Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
Expedia.com
Hotels.com
Travelocity
Orbitz.com
eDreams
Snaptravel
View all 16 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (212)
360
Panoramas (13)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 20/06/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel New Otani Hakata
Updated 20/06/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 74 hotels in Chuo
Location
Cleanliness
Service
Value
Travellers' Choice
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over.
Read more
Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Clothes rack
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Japanese, Korean
431Reviews9Q+A13Room tips
Traveller rating
  • 107
  • 225
  • 74
  • 16
  • 9
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
phale12017 wrote a review Feb 2020
United Kingdom50 contributions54 helpful votes
This quality hotel is conveniently situated in the town of Fukuoka. It is on a main shopping street and close to a mall offering stores and different kinds of restaurants. We experienced a Japanese Shabu meal here. It is a kind of fondue type meal where you cook your own meat and vegetables! The hotel does offer a great choice of food. It also has an excellent shopping floor selling gorgeous clothing, souvenirs beauty rooms etc. The reception area is large and interesting. The bedrooms and bathrooms are well equipped and comfortable. Stay here and you may bump into some famous sumo wrestlers, we did !!
Read more
Date of stay: November 2019Trip type: Travelled with friends
3 Helpful votes
Helpful
Share
Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 03 Feb 2020
Thank you for sharing your recent experience with us on Trip Advisor. We are grateful to read that every aspect of your stay was fantastic, and that you appreciated our service and room. We appreciate your great comments and we look forward to seeing you again in the future.
Read more
gehararigo wrote a review Dec 2019
Tokyo329 contributions167 helpful votes
Good service but physical facilities could be updated. Corridor smells funny at least 6th floor. But good quality was kept at the front desk. Their local advice was very helpful. Also, the location was bit off from the major tourist attractions.
Read more
Date of stay: December 2019Trip type: Travelled on business
2 Helpful votes
Helpful
Share
Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 15 Dec 2019
Thank you for staying with us and taking the time to share your review with us. It is a great honor to have received a praise to our service. We will make further efforts in providing better service and continue to renovate our facilities. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
Read more
Tiong15 wrote a review Dec 2019
Bandar Seri Begawan, Brunei Darussalam360 contributions45 helpful votes
+1
Stay in new otani for 4 nights. Not a bad hotel. Although it is not new but it is clean. Room is huge like any other hotels in the world. Plenty of amenities and addition things such as ironing board, international adapter and weighting can be borrow for free. Breakfast is good but the menu didn't change throughout my stay. Bathroom and toilet is big. However, the only issue us language barrier. They have difficulty to understand English but they tried their best to understand us and very courteous. And hotel.in Fukuoka are very strict with their check in time that is 2pm. In term, of location, a slight out from tenji shopping, canal city and hakata but walkable by foot in 15-20 minutes. There are two big gloceries supermarket next to the hotel. Plenty of restaurants choices. Easy access to airport as airport bus is just next to the hotel and metro as it is just in front of the hotel. We took the airport shuttle bus to airport and it is very easy as u just get on the bus take a coupon and pay as you exit and it cost 280 yen only. However, if I am going to Fukuoka again, I may not stay there again as I prefer to stay in hotel next to a shopping center. The best option is to stay neear to the hakata station as there are many shoppings including daiso and sushi train restaurants nearby.
Read more
Date of stay: November 2019Trip type: Travelled on business
2 Helpful votes
Helpful
Share
Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 06 Dec 2019
Thank you for staying with us and taking the time to write such a detail review. We are pleased to hear that you were satisfied with our amenities and rental items. In addition, we appreciate your feedback towards our breakfast and our language skill. It is through comments such as yours that we are able to improve our service and to meet our guests’ expectations. Extension of Fukuoka City Subway will be completed around 2022. After that, it will be more easier to access to our hotel from Fukuoka Air Port. We hope you also enjoy next trip to Fukuoka.
Read more
87jennifer wrote a review Nov 2019
Kyoto, Japan42 contributions19 helpful votes
+1
My husband and I stayed one night to celebrate my birthday we were not dissapointed the hotel was clean & modern, spacious room polite staff & excellent service Otani Hotel has 4~5 restaurant to choose from. This hotel location is very convenient 10~15 walk to Tenjin underground Shopping Mall, Museum, Shrine & Temple nearby,Local & Shinkansen Bullet train, Bus stops are not very far.
Read more
Date of stay: December 2018
Rooms
Location
Service
1 Helpful vote
Helpful
Share
Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 29 Nov 2019
Thank you for staying with us and taking the time to write this review. We are so glad to want to hear that you are satisfied our room and service. Therefore, we also would like to say happy birthday to you. In order to offer comfortable stay, we will do make much effort to improve our service quality. As you say, our hotel stands near the subway station. So it is very conveniently located for shopping and sightseeing. Hope this year brings you lots of happiness and good health. We are looking forward to seeing you again.
Read more
LichfieldBoy wrote a review Nov 2019
Lichfield691 contributions302 helpful votes
The New Otani is a good quality hotel which is entrally placed within easy walking distance of the Tochoji, Shofukuji and Jotenji Temples. It is also close to the main station and plenty of shops & restaurants. Therefore it is ideal for tourists. As everywhere in Japan the bedroom was on the small side with limited storage, based on other reviews I think we may have been lucky and got a refurbished room because I couldn't find any fault with the furniture and the bed was comfortable. The bathroom was immaculately clean with good quality toiletries, a powerful shower and nice towels. The restaurant for breakfast wasn't too big so queues formed but the staff were very efficient and it didn't take long to get seated. There was a reasonable buffet selection and eggs could be cooked to order (although my omelette was undercooked). Overall we enjoyed our stay and would book again.
Read more
Date of stay: October 2019
Location
Service
Sleep Quality
Helpful
Share
Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 07 Nov 2019
Dear LichfieldBoy Thank you very much for taking the time to share your review with us. We are grateful to read that you enjoyed the location and rooms of our hotel. In addition, we appreciate your feedback on the breakfast restaurant experience about an omelette. It is through comments and messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. We look forward to seeing you again in the future.
Read more
Previous
123456
PRICE RANGE
US$110 - US$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani hakata hotel
LOCATION
JapanKyushuFukuoka PrefectureFukuokaChuoTenjin Station
NUMBER OF ROOMS
392
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel New Otani Hakata
Which popular attractions are close to Hotel New Otani Hakata?
Nearby attractions include Yanagibashi Rengo Market (0.3 km), Haraguchi Shoten (0.2 km), and Amaguriya Yanagibashi Honten (0.3 km).
What are some of the property amenities at Hotel New Otani Hakata?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel New Otani Hakata?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel New Otani Hakata?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel New Otani Hakata?
Yes, parking is available to guests.
What are some restaurants close to Hotel New Otani Hakata?
Conveniently located restaurants include Rec Coffee Yakuin Ekimae, Kawaya Shirogane, and Hakata Daruma.
Are any cleaning services offered at Hotel New Otani Hakata?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Hakata offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Hakata?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to Hotel New Otani Hakata?
Many travellers enjoy visiting Fukuoka Castle Remains (2.1 km), Momiji Hachimangu Shrine (5.1 km), and Fukuoka Castle Shiomi Watchtower (2.4 km).