We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Sercotel Experience Cayo Santa Maria

Lock in the lowest price from these sites
Otel.com
US$214
View Deal
Trip.com
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (495)
Pool & Beach (106)
Dining (33)
Overview
Visit hotel website
E-mail hotel
Jardines del Rey Cuba See on map
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
Visit hotel website
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (301)
Filter reviews
96 results
Traveller rating
45
18
15
10
8
Traveller type
Time of year
LanguageEnglish
More languages
45
18
15
10
8
Show reviews that mention
All reviews jazz bar tennis coach adult section shaded palapas entertainment staff low occupancy seafood menu cuban ladies extended golf carts approximately months a large open air significant distance approximately rooms nautical activities swim up bar a la carte restaurants family section
FilterEnglish
Updating list...
1 - 5 of 96 reviews
Reviewed 2 days ago

Let me begin by saying that we stayed from jan 6 to 13. we got back on jan 14 morning. Serotel tranisitoned into Playa Vista Mar. If any questions about my reivew please feel free to ask. We stayed in the adult section, booked an...More

Date of stay: January 2019
3  Thank LarissaB677
Response from PVMCSM, Director General at Hotel Sercotel Experience Cayo Santa MariaResponded yesterday

Dear LarissaB677: It is a pleasure to read your comments on TripAdvisor. His description of our services and facilities was sincere and well prepared, in addition to you detailed opinion without harming and insulting the image of the hotel, a wonderful comment that provides information...More

Reviewed 2 days ago

We travelled to Santa Maria- Jan 4. The resort is newer than most others I’ve stayed in, which is a nice change. The lobby is beautiful, open air and large. We spent most evenings there listening to live music and entertainment, having drinks and laughs....More

Date of stay: January 2019
4  Thank Leanne C
Response from PVMCSM, Director General at Hotel Sercotel Experience Cayo Santa MariaResponded yesterday

Dear Leanne C: Thanks for your contribution on TripAdvisor. Although his experience was average, we thank him for his positive comments and for highlighting negative aspects, this helps us a lot to know how we are progressing. However, we are glad to know that in...More

Reviewed 3 days ago via mobile

Says non smoking but every table has an ashtray and lobby full of smokers. You have to walk through them to get near the buffet stampede at 7pm in hopes of something hot to eat or maybe some stale bread. There sure act like Canadians...More

Date of stay: January 2019
5  Thank Ttrrttrr2233
Response from PVMCSM, Director Comercial at Hotel Sercotel Experience Cayo Santa MariaResponded yesterday

Dear Ttrrttrr2233: Your comment shows that we do not meet your expectations, our sincere apologies and regret that you do not want to return. The resort has signs where you can smoke and where you can not. In the Lobby is allowed because it is...More

Reviewed 3 days ago

After reading the pre-Christmas reviews, I was excited to book a January 1 - 12, 2019 trip to Playa Vista Mar (formerly Hotel Sercotel Experience Cayo Santa Maria). This was the 9th trip to Cuba for my family and I have also been to many...More

Date of stay: January 2019
5  Thank Travel596875
Reviewed 3 days ago

Everything that Kim said is correct. I would like to add a few things as well. It is a beautiful resort, nice room with a great bed. Mini bar was restocked daily, beach towels in room, large bottle of water delivered daily. The spa was...More

Date of stay: January 2019
3  Thank bosslady65
Response from PVMCSM, Director General at Hotel Sercotel Experience Cayo Santa MariaResponded yesterday

Dear bosslady65: Thanks for your comments on TripAdvisor. Your experience was not exactly that you expected and we would like to apologize with you. Thank you for describing our services, your opinion is very valuable to us. Unfortunately you staywas during a critical stage of...More

View more reviews
About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Room Service
Room types
Suites, Accessible rooms, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Hotel class
Contact Information
Room types
Suites, Accessible rooms, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
US$96 - US$199 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Hotel class
Contact Information
Room types
Suites, Accessible rooms, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
US$96 - US$199 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Photos
Traveller (495)
Pool & Beach (106)
Dining (33)
Room & Suite (33)
Family and Play Areas (11)
Nearby
Nearby HotelsSee all 433 nearby hotels
Dhawa Cayo Santa Maria
820 reviews
.36 km away
Iberostar Ensenachos
6 131 reviews
6.93 km away
Melia Buenavista
3 129 reviews
7.75 km away
Sol Cayo Santa Maria
2 930 reviews
9.40 km away
Nearby RestaurantsSee all 1 950 nearby restaurants
Restaurante La Estancia
114 reviews
43.07 km away
Lenny's Bar and Grill
985 reviews
77.14 km away
Restaurant Maite La Qbana
219 reviews
79.36 km away
Isabel y Fernando
24 reviews
9.86 km away
Nearby AttractionsSee all 1 166 nearby attractions
Santa Maria Beach
1 644 reviews
13.15 km away
Cayo Santa Maria
83 reviews
18.01 km away
Iglesia San Juan Bautista de Remedios
497 reviews
43.08 km away
Playa Pilar
3 020 reviews
50.66 km away
Questions & Answers
Ask a question
tarai8
14 January 2019|
AnswerShow all 7 answers
Response from janne67 |
We were there in November and we were actually impressed with everything it had to offer. I know that Sercotel doesn’t run it anymore but how can something change so dramatically in such a short time frame, what a shame
1
Vote
Juvie
13 January 2019|
AnswerShow all 6 answers
Response from dlbbff | Reviewed this property |
I had a great time.. the resort was brand new and everything was working .. If you have been to Cuba when things get old and tired they don't get fixed.. so new is what I always go for.. they did say it was changing... More
2
Votes
Room Tips
"building 10 1050"
LarissaB677
3 days ago
Read review
"Building 10 close to beach and adult section"
692leannec
3 days ago
Read review
"Dont go at all is my tip"
5carlr
6 days ago
Read review
"building 10 is close is middle of lobby and adult pool"
domoou
6 days ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing