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Hotel Sercotel Experience Cayo Santa Maria

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Traveller (366)
Pool & Beach (86)
Dining (31)
Overview
Hotel website
E-mail hotel
Jardines del Rey Cuba See on map
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
Additional information
Visit Hotel Website
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Reviews (215)
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1 - 5 of 59 reviews
Reviewed 2 days ago

october 9-16 .Escaped hurricane Michael. One week of sun and relaxation .spent one week with friends. Each had our own room. Always a plus. Our room was section 3 on the second level. Had excellent service all round. Our chambermaid was grand. kept everything clean...More

2  Thank irishSaintJohnN_b_
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded yesterday

Dear irishSaintJohnN_b_: We are so proud to know guests may get such a good impression of our resort! It feels really nice to receive such nice compliments! We are certain that future travelers will benefit from your experience when choosing their next relaxing hide-away. Thank...More

Reviewed 1 week ago via mobile

Such a great experience, will definitely come back on my next trip to Cuba. The hotel was really faultless, Employees were very polite and helpful. Food was a 10/10. Tried other Hotels nearby, but no one like this one.More

1  Thank Daniel M
Response from SECCG, Director Comercial at Hotel Sercotel Experience Cayo Santa MariaResponded 4 days ago

Dear Daniel M: It has felt really good to read your review. We understand you have had a really good time, even when your experience has not been exactly perfect. We have been working very hard in the improvement of food and we will continue...More

Reviewed 1 week ago via mobile

My husband and I love this place. They know when you've been already there. You can make friends. There's everything clean. The only thing that should be better is the treatment with cuban clients at the beach and the music's volume. The rest is already...More

4  Thank Arwen H
Response from SECCG, Director of Sales at Hotel Sercotel Experience Cayo Santa MariaResponded 1 week ago

Dear Arwen H: It has been a pleasure to receive you again and to know through your review, that you have had a pleasant stay at Sercotel Experience. We heartily appreciate your advices regarding the services received and we will keep on working in the...More

Reviewed 3 weeks ago via mobile

Please remember that this is not my 1st or even 10th vist to Cuba, but based on this visit it would likely be my last. We vacationed at the new Sercotel hotel in Santa Clara Cuba on September 15 -23 2018. The hotel is new...More

9  Thank jimvongdara
Response from SECCG, Director Comercial at Hotel Sercotel Experience Cayo Santa MariaResponded 3 weeks ago

Dear Jimvongdara: First of all, we would like to thank you for having chosen our resort as the destination for your vacation and for taking the time to post a review about your stay with us. We apologize for all of the inconveniences you mentioned...More

Reviewed 3 weeks ago

Let me start by saying my husband and I Alex and Helen stayed at the adult section in July 21st..2018 for one week .....I had just had a death of a loved one in my family and so wanted a quiet peaceful trip to reflect...More

4  Thank croygirl
Response from SECCG, Director Comercial at Hotel Sercotel Experience Cayo Santa MariaResponded 3 weeks ago

Dear Croygirl: We have really loved your criticism. Everything about your recent experience in our facilities has been described in a synthetic, practical and honest way. We are confident that our potential customers will benefit from it, and especially from their simple and wise recommendations,...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Hot Tub
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms, Smoking rooms available
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
US$112 - US$306 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms, Smoking rooms available
Number of rooms
660
Price range
US$112 - US$306 (Based on Average Rates for a Standard Room)
Location
Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria > Cayo Las Brujas
Photos
Traveller (366)
Pool & Beach (86)
Dining (31)
Room & Suite (28)
Family and Play Areas (9)
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Questions & Answers
Ask a question
mimmi1961
16 October 2018|
AnswerShow all 2 answers
Response from bev c | Reviewed this property |
There is a brand new ping pong table by the lower pool area. There are tennis courts.I didn't see a pool table. Besides the games the entertainment staff do that is about it. Still a great place t vacation. Have fun Bev.C
0
Votes
Jap724
15 October 2018|
Answer
Response from bev c | Reviewed this property |
You will find you can not please everyone. There is a pasta station at the main buffet as well there is multiple grilling stations. The food at the 24 hr grill was excellent when we were there. Fries,burgers pizza BLT you... More
0
Votes
lovnthebeach
1 October 2018|
Answer
Response from isabella8291 | Reviewed this property |
There is a disco on the other side of the resorr beside the entrance of the beach and the guys who drive the carts can take you whenever u want and pick you up as well
0
Votes
Room Tips
"rooms in 3 ,4 ,5 are close to lobby. pool and buffet and restaurants"
irishSaintJohnN_b_
2 days ago
Read review
"We were in number 11in the adult section . 2 minutes from beach and pool"
croygirl
3 weeks ago
Read review
"Choose building 7 or 8 . They are located in the middle between beach and buffet."
healthlife4u2
4 weeks ago
Read review
"Buildings 7,8,9 are closest to the beach"
mstoutch
10 Sep 2018
Read review
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