I was impressed with the hotel upon arrival as the rooms were spacious, clean, modern and nicely decorated. Came back on the second day to find the door of my room open -- along with all the other rooms on the floor, with no staff in sight. Went down to reception to report this and they sent a bellhop back up with me. There was now a guy on the floor saying they were cleaning windows and thought the guests would be out all day so it wasn't a problem to leave the doors open. Told them this was unacceptable but they did not seem to understand why. I asked the bellhop was the hotel going to be responsible for any missing items. He hemmed and hawed and wouldn't give me an answer. The window guy then came into my room and said he had to lock the window back up. Heard the bellhop quietly telling him to take his work boots off before entering the room, but he DGAF and came tramping in with work boots on. The hotel later had two assistant managers come speak to our group about the situation, but it was apologies mixed in with more excuses ("We're very sorry...but it really was very safe!" "We're very sorry...but it's just that the view of the lake is so good, we want to make sure the windows are clean so guests can enjoy it!") Um...the view is OK at best. If window cleaning requires staff to be going in and out and doors to kept open for convenience, how about cleaning windows only when rooms are unoccupied?! Minor complaints: We hung our towels up the first night meaning we would reuse them, but housekeeping put them back to their original locations so we couldn't tell whose towel was whose. And they couldn't even be bothered to hang them neatly. The towels looked just kind of thrown over the towel bar. Also, skipped the included breakfast and just wanted a cup of coffee, but hotel wouldn't provide takeaway coffee. I had to go out to the 7-11 next door to get coffee. (There are two packets of instant coffee provided in the room, but they have sugar and creamer mixed in.)…
friendly staffs and rooms are quit clean.location and breakfast are great. really enjoy the time spending there.hope can come to visit this beautiful island again.beautiful temples, mountains, private beaches and all kinds of rare species animals here.otters and birds.blue sky everyday and can count the star at night. highly recommend for families, lovers and friends.if you come alone, also quit good. must try the congee here. It was amazing.location is good near the city center and can go shopping in a big duty free department. 飯店員工都很友善 房間很乾淨 設施很新 早餐很棒 可以好好享受寧靜的生活 喜歡水獺及候鳥得旅客不可錯過 非常推薦來
I was in Kinmen in Sept. 2019. The photos on the website do not give it justice. The hotel is beautiful and our room was a 2 room suite with a spectacular view especially of the sunrise. The buffet dinner, I do not know if it is an every night affair but it should not be missed. I was there as a guest of a group in Taiwan so I do not know the prices. Let’s just say that the buffet seemed to never end and I am sure I must have missed something. It was divided by different countries cuisines. It does not compare to any other buffet I have ever seen and it was delicious. I cannot imagine how many people were behind the scene preparing the meals. The bar was nice but small. The pool was nice. The lobby area was simple and beautiful.
Location is good. Nice room with great lake view.The bed was comfortable and the breakfast was good as well. A lot of different type of foods and local recommends. Also hotel was offer a free ticket for the movie theater. But in SPA treatment room as Sauna looks like NOT ready as temperature celsius not right indeed. It's pity and small. I guess that's why nobody in there. I'll definitely to stay in again if I visit Kinmen.
Compared with the quality, the charge of the room was over-priced, specailly according to the advertising "5 star".或許是試營運，所以並沒有五星級的感覺。以一間完全新蓋、並不是古建築或老建物改建的飯店而言，隔音並不好。衛浴設備也並沒有很精美。與目前新興的購物星型飯店一樣，隔壁是購物中心。如果你的房間是面對湖的，那你可能在日出或日落時覺得值回票價。商務旅客可能會喜歡，但自由行的旅客並不推薦，同樣的價錢已經可住不錯內裝的民宿或閩南建築民宿兩晚了呢。