We liked the place with its views and the hotel with a very nice room very much and our kids loved the indoor pool. However the staff at the reception and in particular in the two restaurants excels in lacking friendliness and missing any kind of service attitude. The highlight of our stay was the maître of service who topped the skill set of his staff by completely ignoring us in the restaurants.
After two weeks traveling along the coast from Monte Carlo to Cannes, it was a peaceful break from all the traffic and crowd. We came to the area to Castellane for some exciting water sports and after a lot of research this hotel was the best in the area. It was a tough year and a half for most in the hospitality industry and I did notice the staff to guest ratio was on the smaller side. But to make up for that, everyone was super nice and went out of their way to help in the best way they could and was prompt with our requests. We came with a dog and required assistance with walking her while we were on our water sport trips and the reception was extremely helpful and friendly and a special thanks to them from our family. One special surprise is that they allow dogs on the Golf course and it was great fun for our family to walk 18 holes with her. The grounds were extensive and we could do really nice walks just around the hotel property and course. Too bad the mini fridge in the room does not work but they brought us ice when we requested it. As we were here 5 nights we ate out a lot and at the hotel. The hotel restaurant has the best quality of the restaurants in the area, but the selection was limited. It would be great if they extended the selection for dinner. Unfortunately the trattoria was closed for dinner and it would of been great to have just a salad or pizza for dinner as a possibility. The rooms were also a bit on the darker side as I prefer bright lights in the rooms and maybe if they just switch up the bulbs that might help. But that is just a personal preference. Sometimes the floors were not cleaned but after a request it was promptly serviced. All in all, its a beautiful place and caring staff. We really enjoyed our stay here and would love to come back and play a few rounds with our dog.…
We stayed in the hotel from 14. September for three days and the rooms are lovely, the dinner which was included in our golf package with several choices for a 4 course meal was very good, Also the breakfast on the terrace in the sun was very good . A buffet with lots of choices and wonderful croissants. If one needed anything extra the staff was friendly and helpful. The course perfect maintained is a beauty by itself.!
We stayed here for 4 nights in a family room. The chateau is in a beautiful location, surrounded by mountains and greenery. We were undertaking activities on the Verdon (Ride the Verdon activity group we used and were Fantastic!) and it is a perfect spot just 30 mins away. Breakfast is lovely in a beautiful room overlooking the golf course and mountains. We ate in the evening once on the fixed menu of €50 each and the meal was Mitchellen star quality! Pool indoors which is such a pity! and spa area amazing! Pool table and board games freely available which is a nice addition. Lovely terrace to sun bathe Improvements: hotel needs a gym and air conditioning! Pool area needs daily cleaning
We didn't stay for the golf but were part of a car club. The breakfast was good and our room was spacious, clean and comfortable. (There is the main building, where I believe the rooms are older and smaller - we were in a separate courtyard block) The golf course looked amazing but would say it's weakest link is the restaurant. Friendly staff and good service however.