We couldn't have asked for more during our stay: great services, beautiful hotel, very calm beach and a lot of nature among us. The food of the hotel was very good and they made sure everything was tailored to our taste!
I agree with some of the comments that a car is pretty indispensable here. We had one and were able to go to some excellent restaurants that were less than 30 minutes away. During early June 2021, there were so few tourists at the Papagayo that we almost had the beautiful pool and grounds to ourselves. Given that, we were impressed that the small staff did as good a job as they did. Everything was immaculate, and the service at the front desk and in the restaurant were extraordinarily warm and helpful. Being able to walk within a very short distance to an almost deserted tropical beach also was a very special experience.
My friend and I stayed here through a travel agent's recommendation. We trusted the agent, so we didn't look at the reviews prior to booking. I'm hoping you're doing this prior to booking to save the trouble we had. Some things to consider as you're determining if this is the right hotel for you: Although the grounds around the 4 main buildings and lobby is beautiful, the overall hotel is very dated and very secluded from restaurants and places of interest. Be prepared to get a rental car, or else it will cost $20 to just get off the property and another $20 to come back - it doesn't matter if it's 1 kilometer away, or 5 kilometers. Although the wait staff is good, the food is expensive ($18 for a basic hamburger, $20-26 for a salad or basic entree dish). It would have been great if they offered guac or salsa and chips. The desserts were of low quality. The bar is not staffed by a bartender. It puzzled me how there would be 1-3 tables with guests and yet it would take a long time to have one of the two servers to help or bring your check especially at night. Their free buffet in the morning was great and offered some good options (eggs, pancakes, meat option, rice/beans, cereal, toast, and an assortment of juices). It far surpassed what they offered on their normal menu. The employees congregate a lot at the front desk. The front desk team is not super helpful and were in the back office a lot, or would need to go there to answer questions/get documents that were needed. We had a front desk employee who ordered us a taxi when we didn't ask for it - calling us 15 minutes after we had just asked how much one would cost. They talked to us about the Diamante Eco Adventure Park excursion they could book for us. When we decided to book it with them, they had a very hard time actually reserving it for us when it came to the details. They told us we had to go to the front gate as the excursion bus could not pick us up at the lobby - which was false per the same company that dropped us off at the lobby later that day. They told us we could go in the morning or in the afternoon - we chose the afternoon so we could sleep in. Our bus came at 1pm, but we got there around 1:40. We went on the excursion, but got there and were told that the park would be closing at 4pm and our bus back was scheduled to leave at 3:30pm, which was very frustrating. We had limited time to actually enjoy ourselves. The room itself was incredibly dated. The beds were very basic and one of ours actually broke when one of us sat on it. When we pulled up the bedskirt, the beds had MANY stains on them. My friend had to sleep on a pull-out that night as the maintenance team had left for the day. I wanted to note here that the maintenance team is VERY hardworking at this hotel - they just left at 10pm. While we were waiting the next morning for the bed to be replaced, we took a walk through the property. It feels VERY deserted. The villas seem to be deserted and in various states of disrepair. There was one villa that was most certainly the storage of broken/extra pieces of furniture. A lot of the villas just have their doors open, which I would assume would welcome in various animals to continue to deteriorate the condition of these empty villas. Perhaps one of the worst parts of our experience was that we did not have a full hot shower the entire time we were there. We had the maintenance team come to look at our shower twice because it's very sad when you have to cower in the corner of a shower on vacation. You have to apparently turn the knob in the wrong direction to get hot water. Keep in mind, that the hot water becomes scalding hot and if you move it, it will become cold again. The pool chairs are very limited (there might be 12 on the entire property) and hurt to sit on for too long. I saw another review that said it felt like they were just lying on a plank of wood, and that is very accurate.They will initially give you only one towel per person - so ask if you need more, which you will if you plan on laying out. I'd suggest the hammocks, which are very nice. Know there is not a clean beach at the resort - it is very rocky - especially if you were to want to swim in the ocean, so bring water shoes. If you have any sort of disability, this property will be nearly impossible to stay at as they lack handicap access. The pathways are very rocky and uneven. There is even an empty water feature in the middle that could be very dangerous if you don't walk carefully. Additionally, the hotel rooms have stairs to get down to the beds or porch or up to the bathroom. Ultimately, it is up to you to book at this property, but they have a lot to work on, in my opinion. Reading the reviews for the last two years, it doesn't seem like much has changed - the owners don't appear to want to invest in making the changes that are needed to bring this hotel to an acceptable standard for what they're charging. I was incredibly disappointed based on what we paid per night to stay here. If we could do it all over again, we would stay somewhere closer to Liberia or Coco Beach - or do better research of the amenities of the hotel as this one lacked a lot of what you'd think is basic for a beachfront resort.…
Nice room under giant spreading Guanacaste trees. Very nice pool, reataurant with a nice breakfast, Playa Panama right out front is great for swimming. Mini fridge in room for chilling the rum and mango juice. Recommend and would go back.
We stayed at the Golden Palms Papagaya for one week. The staff was very nice, assisted us when we had a question and/or concern. The resort itself is very relaxing, right along the beach and is beautifully maintained. The morning breakfast was good, we enjoyed it. However, the A la carte menu was somewhat limited, we did eat at the restaurant three evenings. The Golden Palms is located by itself, not within too near of a distance of other restaurants, shopping, etc. Thus unless you want total seclusion, it is best if you have rental car to get out and about. Otherwise, transportation is very limited. We did have a rental car for the week and did a lot of traveling around the area.