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Dining (24)
Room & Suite (16)
About
Location
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Service
Value
Travellers' Choice
"The grand old lady finally has her new dress on" is what the locals said when The Royal was refurbished and upgraded to the highest standards in 2005/2006. After serving more than seven generations, the oldest hotel of the Western Cape occupies a very special place in the hearts of both local and international visitors.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Hiking
Fishing
Meeting rooms
Massage
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast in the room
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bath / shower
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English, Afrikaans
Location
Full view
65Somewhat walkable
Grade: 65 out of 100
16Restaurantswithin 0,5 km
5Attractionswithin 0,5 km
Contact
33 Main St, Riebeek Kasteel 7307 South Africa
Getting there
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367Reviews1Q+A71Room tips
Reviews
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Popular mentions
"Experience old world luxury service at The Royal. Breakfast at the longest stoep south of the Limpopo? Tea in the lounge? A light lunch on one of the terraces? ... A bar platter in the 150 year old colonial bar? ... Fair prices. Free WIFI." An extract from www.riebeekvalley.info tourism, which needs correction. Sounds great but having read some of the more critical reviews I am tempted to agree with them, it is a pity that the management have not taken them aboard. Had I read them before hand I would not have booked in. What we experienced was a light lunch on one of the terraces with uncooked chicken, Breakfast at the longest stoep south of the Limpopo with the longest wait of 45 minutes, Fair prices where ones room serviced is not serviced. On arrival they even had our…
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Date of stay: March 2010
Helpful
Response from RoyalRiebeek, Manager at The Royal Hotel
Responded 29 Mar 2010
Please allow me to address point by point: 1) I wouldn't know what part of the text from the Tourism web site would need correction. Everything said is correct and nothing in the rest of the comment made shows otherwise. 2) The chicken, checked by myself was not uncooked but juicy and tender as it should be.3) The gentleman had breakfast while his wife informed our staff to wait as she first would go for a walk through town. The moment she came back her breakfast was served. 4) It is correct that the room was only serviced at 14H30 due to the fact that the whole town had a water cut the entire morning causing delays. Our guest were not understanding of this. 5) It is correct there was a mistake with the arrival date. This is not right but was corrected immediately. 6) It is also correct the safe was locked which had to be opened and the bulb of the bedside lamp blew. The rooms equiptment is checked daily, therefore it must have happened in the moment. 7) The comment regarding which room to take confuses me as all our standard rooms are equal and the guest only occupied one room. 8) The comment on prepayment is not only rude but completely made up as the guest not only got a discount on the room but was also invited to all his bar bills. And I think this also shows how this was dealt with and that we gave the guest the benefit of the doubt. Together with the police, municipality, school, church and Tourism we are finding solutions for the 4 street kids that are not permitted near the hotels premises.We can unfortunately not do more. It is unfortunate that this guest did not enjoy his stay with us. All efforts were made by our staff and myself to make him happy.
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We pitched up on Friday afternoon and we were shown to our rooms. The accommodations were colonial in style, nicely appointed, and with high ceilings. The grounds were spectacular and we really enjoyed them for the wedding.
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Date of stay: February 2010
Helpful
We stayed here for 2 nights just as a get away from the city. We had been in the hotel from previous visits to Riebeek Kasteel and thought it had a wonderful character to it so for the end of year holidays we thought we'd treat ourselves a little to a stay at the, what looked like a very luxurious hotel. Firstly, we think the hotel is very over priced. Comparing to other 5-star (not sure if they are rated 5* or not but the price seemed to indicate that) hotels we have stayed previously, the hotel ranked average. I would say that 50% of what we paid per night would have been a more reasonable rate as the room wasn't anything special. Just average and on the smallish side I would say - again based on price and what you get. Service wasn't all too good either. The staff seemed…
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Date of stay: January 2010
Helpful
A 45 minutes drive from Cape Town in Riebeek Kasteel, a small town in the wonderful Riebeek Valley, you find the beautiful and elegant Royal Hotel an example of colonial and modern luxury.Situated on a large estate, offering mountain views, wide open spaces and a secluded swimming pool. After a warm welcome by the owner and his elegant partner we felt at home inmedately.Our elegantly decorated garden room convey a feeling of tranquility and include cushioned comfort, air-conditioning, percale linen and quality toiletries. Superb breakfast and gourmet dinner served in colonial dining rooms or verandas.At night, courtyards, verandas and the famous stoep with blazing braziers and the intimate colonial bar create a truly South African Experience. Wonderfull staff made our stay one…
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Date of stay: November 2008
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PRICE RANGE
US$90 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hotel riebeek kasteel
LOCATION
South AfricaWestern CapeRiebeek Kasteel
NUMBER OF ROOMS
10
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